Originally from Sichuan, China, in 1994, Haidilao Hot Pot is the largest direct-managed Chinese hot pot brand in China and a globally recognized Chinese restaurant chain, with the total number of customer visits now exceeding 1 billion.
Reviews describe Haidilao as an exceptional, lively hot pot experience with fresh ingredients, flavorful broths, and a wide sauce bar, set in a fun atmosphere with noodle dances and birthday moments. The service is consistently praised for attentiveness, friendliness, and going above and beyond to help guests, creating a welcoming, engaging vibe. Reservations are often recommended due to crowds, and some visits note brief delays or cold seating during peak times, but most reviewers feel the value and generosity of portions justify the price, and many say they would return with family or friends for another memorable meal.
Great Service & Tasty Food! We had a wonderful time at Haidilao! Jenny was amazing & made sure our dining experience was perfect. The hot pot was delicious with a great selection of ingredients. Highly recommend!
This is our first time here, the service is amazing. Especially with the service of Jennie. She is very professional & provided a lot of help for us to navigate the menu & order food.
Outstanding Service & Delicious Food! We had a fantastic time at Haidilao! The service was impeccable, especially thanks to Jenny who made our visit so enjoyable. The food was delicious with fresh ingredients & a great variety of sauces. Highly recommend!
I had great experience eating at Haidilao. Food quality is great & very delicious. There are a lot of choice on the menu. The staff is extremely helpful & friendly. Price is also very reasonable. I would definitely go back there whenever I want to have hot pot.
Excellent Dining Experience! Our visit to Haidilao was fantastic! Jenny provided excellent service & made us feel so welcome. The food was delicious, & the atmosphere was lively. Can't wait to return!
The best service in the world you can have! Thanks to Rui, & Jenny！They work at midnight shift, they are super nice & provide excellent service to us all the time.
Jul 20, 2024
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The food here is absolutely amazing! Our server, Jennie, was exceptional-she catered to our needs, was incredibly friendly, & maintained a high level of professionalism throughout our visit. We highly recommend her & this place! Will be back for sure.
Jul 19, 2024
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This is my first visit of Haidilao in Canada & was definitely an excellent experience. Exceptional service (big shoutout to my server Jennie), all food was served within 10 mins & they all are being so attentive, refilled my water/drink a few times & got everything I would need for a hotpot even rubber band for my hair! About the food, just the broth itself contains all ingredients that were being mentioned in the menu, such as the pork belly & chicken, & the taste is so good!!!! We also enjoyed the super professional performance of noodle pulling!!! Too bad that they don't have a store in my city, but I would definitely come again during my next time visit to Montreal!!!!
