Originally from Sichuan, China, in 1994, Haidilao Hot Pot is the largest direct-managed Chinese hot pot brand in China and a globally recognized Chinese restaurant chain, with the total number of customer visits now exceeding 1 billion.
Reviews describe Haidilao as an exceptional, lively hot pot experience with fresh ingredients, flavorful broths, and a wide sauce bar, set in a fun atmosphere with noodle dances and birthday moments. The service is consistently praised for attentiveness, friendliness, and going above and beyond to help guests, creating a welcoming, engaging vibe. Reservations are often recommended due to crowds, and some visits note brief delays or cold seating during peak times, but most reviewers feel the value and generosity of portions justify the price, and many say they would return with family or friends for another memorable meal.
Never thought not much service at Haidilao, 2 hours meal, I refill water by myself, I prepare soup condiment by myself, never see any snacks or come to ask how's food or anything... Food was not bad, but service really not like haidilao standard ...
Sep 24, 2024
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The service is so good. It was my first time there & the staff were very welcoming. The food is very good. Some food comes with entertainment like the noodles. Make sure to reserve during peak hours.
A lot of choices for the menu, great ambiance with the shows & the anniversary song. The food was well seasoned too. The bathroom are clean & well equiped. Keep it up ! We will definitly come back !
Sep 20, 2024
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This is already my third here & it's always the best food & service. Our waitress Jennie was very attentive to our needs. I definitely recommend coming here!!
Amazing place for birthdays I had so much delicious food I wish I could had more but I was so full by the end There is many tricks to get a better price that I need to do next time
Plutôt déçue pour le prix payé. Il y a un bar à sauce, dont personne ne nous a mentionné que ça coutait 4$ par personne. Le service était uniquement en anglais, je parle anglais mais mon copain non. Notre serveur ne parlait pas un mot en anglais. Nous avons commandé des nouilles dansantes & elles ne sont jamais arrivés bien que nous les avons commandé en premier. La nourriture était correct, mais elle ne valait pas le prix payé. Je ne recommanderais pas.
Sep 11, 2024
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This was probably the best meal I had in Montreal. This hot pot restaurant is one of the most fancy (as well as most pricey) hot pot restaurant I had ever been to. Everything was top notch even the fancy bathroom & the little things they think about. At the table, there are racks that you can place your food on so that your table is not over crowded. They have special performance on the handpull noodle. There is an ipad at each table for you to order food. The staff was very attentive. There is a sauce bar that has variety of different sauces & some dessert options. You can order 2 different types of broth or 4 & the price is the same. As mentioned, this is already expensive to start out. The price for the broth alone is the most expensive I have ever seen in hot pot restaurants. It tastes good though
This particular store reminds us of the reasons why we fell in love with Haidilao in China, before they came to the States & tarnished the name with poor, slow service. The Montreal franchise really lives up to the original intentions of the founders with high quality food & service. Jess is, hands down, the best server we've had in years, attentive & consistent even after we paid early in a rush to get to another event. As a tourist, I didn't think our favorite restaurant in Montreal would be at a chain we've frequented all over the world, but we're definitely coming back whenever we visit Montreal!
