Originally from Sichuan, China, in 1994, Haidilao Hot Pot is the largest direct-managed Chinese hot pot brand in China and a globally recognized Chinese restaurant chain, with the total number of customer visits now exceeding 1 billion.
Reviews describe Haidilao as an exceptional, lively hot pot experience with fresh ingredients, flavorful broths, and a wide sauce bar, set in a fun atmosphere with noodle dances and birthday moments. The service is consistently praised for attentiveness, friendliness, and going above and beyond to help guests, creating a welcoming, engaging vibe. Reservations are often recommended due to crowds, and some visits note brief delays or cold seating during peak times, but most reviewers feel the value and generosity of portions justify the price, and many say they would return with family or friends for another memorable meal.
Place is great but food was disappointing. we ordered the whole platter & there's just no way to know how long food should be cooked or when it's ready. Vegetables were okay but still, it's green vegetables like spinach or lettuce, it just fans out in the pot. Taste good but texture was bad. You have to pay to get dipping sauce on the side. Overall okay but it's not as expected, way under.
Feb 9, 2025
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The food is great, the service is awesome & the ambiance is joyful. You have a wide range of ingredients, broths & sauces to choose up & customize to your liking. The staff are very friendly & helpful. You can also bring back the broth after to make more hot pot at home. They also have amazing lunch & late night deals. You definitely always want to come back for more.
Nice place to try at least once in your life. The food & service is excellent. The ambiance is not relax at all, crowded with people & staff running around. They don't serve alcool & you can't bring your own. The overall experience was interesting. I would recommand going with a group, not a date, it's not romantic at all;)
This has to be the best hotpot restaurant in Montreal, located in one of the most walkable street right in downtown St Catherine. The place is clean & classy & offers really great food at the right price. Service was great, it was fast & really attentive, thank you Fanta for explaining everything & being very welcoming! Food was really good from meat to vegetables all extremely fresh, lots of items available on the menu. There is also a sauce stand available for a small extra, all the sauces were presented very cleanly & freshly prepared. Fried pork was one of the favorite dishes, the spicy soup base is REALLY spicy so pick it only if you're prepared! Honestly highly recommended.
Service super bon & rapide, nourriture excellente. Juste petit point, pas vraiment un resto pour être tranquille, beaucoup de famille avec enfants. Mais sinon c'était vraiment super je recommande fortement!
Très bonne expérience hier soir. Restaurant très populaire, je recommande de reserver a l'avance pour avoir une table rapidement. Petite gratuitées en arrivant, le thé, les chips de crevettes dans la "salle d'attente". Une fois assis à notre table, on nous explique le fonctionnement, choix variés de bouillon, de viandes & poissons. Le bar a sauce (qui ne viens pas inclus , un supplément de 3$ est necessaire) est tres variés aussi. Service rapide. Qualité des aliments. Prix correct pour la quantité manger. Je recommande pour l'expérience propose
I wanted to leave a review to highlight our waitress' impeccable service tonight. Ephie really made our night memorable with her adorable personality. I cannot say the same for her manager, who deliberately made it clear that he did not like her spending time at our table. We could see that she was working very efficiently & would make sure all tables had everything they needed, so I think his reaction was quite unnecessary. I hope to see waiters like Ephie more often.
Ephie had the best service I ever experienced in my life. Food was delicious & place was very clean & spacious. Dont forget to use secret code I love children!
Service de reservation vraiment decevant !!! Le thé a l'entré est vraiment pas bon ... ARK ... le seul point positif est les petite croustille qui nous donne q l'entré
