Originally from Sichuan, China, in 1994, Haidilao Hot Pot is the largest direct-managed Chinese hot pot brand in China and a globally recognized Chinese restaurant chain, with the total number of customer visits now exceeding 1 billion.
Reviews describe Haidilao as an exceptional, lively hot pot experience with fresh ingredients, flavorful broths, and a wide sauce bar, set in a fun atmosphere with noodle dances and birthday moments. The service is consistently praised for attentiveness, friendliness, and going above and beyond to help guests, creating a welcoming, engaging vibe. Reservations are often recommended due to crowds, and some visits note brief delays or cold seating during peak times, but most reviewers feel the value and generosity of portions justify the price, and many say they would return with family or friends for another memorable meal.
5/5 Stars - Worth Every Kilometer of My Questionable Life Choices.
I drove 2 hours-yes, TWO full hours-just to eat at Haidilao, & honestly, if I had to walk barefoot through a snowstorm uphill both ways, I'd still do it.
This place isn't just a hotpot restaurant-it's a full-blown experience. I came for broth & meat, but stayed for the complimentary coded snacks, the apron they insisted I wear like I was about to perform surgery.
They treated me like royalty. I dropped a napkin & three staff members appeared out of nowhere like ninjas to replace it. I sneezed & someone offered me a warm towel & possibly a life coach.
The broth? Magical. The meats? Tender & majestic. The noodles? Danced in front of me like they were auditioning for So You Think You Can Stretch?
Would I ever go to another hotpot place? No. I'm loyal now, even if it's 2 hours away.
Go to Haidilao. But don't blame me when you find yourself planning your next road trip with a bib & a craving.
Très sympa, l'ambiance est là ! Peut être un poil trop cher mais ça reste correct.
Les spectacles sont cools.
Ce que j'ai aimé c'est pendant l'attente, on nous donne des petits snacks & du thé.
First time at a hotpot restaurant, lots of fun, good energy, & the broths were delicious. Our waiter Oliver was excellent, kind, helpful & friendly. He really helped us navigate our first hotpot experience. We will return
Apr 11, 2025
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Handa was the best one to serve us even tho he wasn't our server but he made sure to make my friend's birthday special . But before that', it was so funny cuz the other server gave us the cake in the box😂 & had to ask for candles which was supposed to be a surprise But Handa saved the night .
& also i didn't know that we have only the right for one secret code gift 🥺 cuz on tiktok, it doesn't state that 😾
But thank you for all✨❤?
Oliver was very patient & kind walking us through our first hot pot ! & checked & told me all the various foods & sauces to accommodate my allergies. Fantastic time, & delicious food
Apr 3, 2025
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Amazing service provided by Coco & Oliver. We were very quickly seated & taken care of. The food was one of a kind. An amazing culinary & service experience overall. I will definitely be coming again shortly. Highly recommend.
No words can explain how great my overall experience was.
Something I love about Haidilao is their consistency when it comes to quality of food & service, had a chance to eat in Haidilao Philippines & I can say that there is no difference at all!
I went to their Montreal branch last Saturday, & for someone who knows how long their wait time for walkin can take regardless of the time of the day I made sure to reserve a table.
We went there earlier than my booked reservation but they accomodated us, just needed to wait 30 mins before we were seated to our table.
From the time you enter their resto they will offer snacks, fruits, drinks, activities non-stop just to ensure that you will not get bored.
Upon being seated we were given the'essentials' - hairtie, wet wipes, glasses wipes & apron & asked to login to the tablet since I'm already a member. We were seated on a table at the 3rd floor, initially I thought service might have delays since kitchen was on the 1st floor BUT orders arrived less than 10mins!
What separates them among all other hotpot is how they let you customized your orders based on your preference, like I really love their Sichuan spicy soup but I always request for it to be less numbing & less spicy. They also have LOTS of varieties when it comes to their hotpot ingredients, majority of the balls are handmade & not the frozen hotpot balls that you can find on grocery stores. The quality of meat is exceptional, top choice will be beef as it really does melt in your mouth!!!
Though it has an additional price, their sauce bar is also worth it.
We tried the'popular secret code' regarding their soup but instead of a soup base we were given a bag full of snacks!!!
Another worth mentioning is their washroom, hotpot soup & sauce can leave strong smell so they have creams & even listerine available in all washrooom!
Hope to try mooooore Haidilao branches & continously be amazed with the quality of food & service they offer.
Mar 27, 2025
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L'ambiance chaleureuse & conviviale : Idéale pour partager un moment spécial entre amis ou en famille.
* Le service client exceptionnel : Une équipe attentionnée & professionnelle, toujours prête à répondre à vos besoins.
Merci à nôtre serveur Oliver!!!
En résumé, Nous recommandons fortement ce restaurent pour son excellente cuisine (ingredients frais & plusieurs sortes de bouillons) & son service impeccable.
BRAVO À L'ÉQUIPE!!
Oliver was awesome ! First time for our family & he was so nice & helpful ! Food amazing & the strawberry coconut milk drink to die ! Highly recommended👌
