Originally from Sichuan, China, in 1994, Haidilao Hot Pot is the largest direct-managed Chinese hot pot brand in China and a globally recognized Chinese restaurant chain, with the total number of customer visits now exceeding 1 billion.
Reviews describe Haidilao as an exceptional, lively hot pot experience with fresh ingredients, flavorful broths, and a wide sauce bar, set in a fun atmosphere with noodle dances and birthday moments. The service is consistently praised for attentiveness, friendliness, and going above and beyond to help guests, creating a welcoming, engaging vibe. Reservations are often recommended due to crowds, and some visits note brief delays or cold seating during peak times, but most reviewers feel the value and generosity of portions justify the price, and many say they would return with family or friends for another memorable meal.
I went with my friend & my Goddaughter. We were serve by Clémentine. She was so professional. She smiled, told us about the menu, helped us about our order she even offer to take off the shell of the shrimps for us. She gave us more time because they forgot to bring us our food. Great place, great ambiance. The washrooms are so so so CLEAN.
Thank you so much Clémentine.
PS: if you like spicy, the #4/5 sauce IS VERY VERY SPICY. ( THE RED ONE)
Michelle was the best server ever she was so polite & really helpful displayed true Veritas. She made the experience 100x better & really happy with my experience
Oliver nous a assuré un excellent service auprès de notre groupe, ambiance incroyable, surprises & danseurs de nouilles, ma fille revient à Québec avec plein de souvenirs & complètement épatée!
We went there for my birthday, everyone was very friendly. Service was quick & our server Adam had a great attention to detail, picking up our plates & bowls that were empty & very approachable. Would definitely recommend & will be returning. There was a special surprise for my birthday & it was the cherry on top on terms of experience.
May 3, 2025
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Overall a bad experience right at the door. The waitress allowed multiple people to just pass in front of us.
There was no consideration that we were holding kids in our arms. We just went back outside immediately.
EXCEPTIONAL! you truly forget you're in the middle of Montreal.
It's not our first visit, but every time we come, we discover something new.
Today, we arrived without a reservation & were warmly welcomed by Rui. We waited in the fantastic waiting room filled with games, snacks, & more! Rui also took the time to clearly explain all the features of the restaurant we were curious about & was incredibly sweet. The service was impressively fast, we got our table in under 30 minutes, even though there were a lot of people waiting.
The waitresses who served us, Lily (& Koko on another day), were both really nice & welcoming. There was also another lovely waitress whose name we sadly didn't catch but she gave us dessert))
The broths & passion fruit juices are amazing, & the wagyu was definitely worth trying.
It's clear that the creator of this restaurant chain truly loves what he's doing. I wish all restaurants were like this every small detail is thought through, even down to providing hair ties. All the snacks are specially made for the restaurant. Honestly, the level of effort & passion here is incredible.
