Originally from Sichuan, China, in 1994, Haidilao Hot Pot is the largest direct-managed Chinese hot pot brand in China and a globally recognized Chinese restaurant chain, with the total number of customer visits now exceeding 1 billion.
Fondue Haidilao consistently earns praise for high-quality, fresh ingredients and flavorful broths, delivering an immersive hot pot experience with interactive features like noodle dances and birthday celebrations. The service is repeatedly described as attentive and friendly, and the atmosphere is lively and festive, with a broad sauce bar and extensive selections of meat, vegetables, and noodles that invite customization. The all-you-can-eat option in the evening is a popular draw for groups. However, it can be very busy with long waits, cramped seating at times, and occasional service hiccups, especially on off nights; language barriers at the front desk are also noted by some. Alcohol is not served. Overall, Fondue Haidilao is viewed as a standout, experiential restaurant where food quality and service excellence create a memorable, repeat-worthy visit, even if prices can feel high to some guests.
Came here when they had just opened & it was absolutely excellent. Oh how they've fallen.
Service: rushed & no one seems happy to be there - cleaning team was just chucking dishes around making tons of noise. Server only came once to skim the pot - didn't change dirty plates, nor check in regularly. Another one noticed it boiled down & topped it off.
Food: quality has also gone down.'Signature' calamari tasted like fish sticks (probably co-fried). Beef was stringy & more than 60% fat. Doesn't justify the ~$150 for two people. The ones in China are much, much better. Oh & the tip screen now starts at 18%.
Aug 10, 2025
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Really great staff, & fun experience. I loved it. They should have printed menus because it's hard to see on the phone. The restaurant is very clean except for the refrigerant ductwork & electrical at the ceiling level needs a good cleaning as it was full of dust & lint.
We are regulars at the Toronto location, but tonight was our first time dining at Haidilao in Montreal. Oliver was our server & he was absolutely great, very welcoming & kind.
Food was awesome! Food & service were quick thanks to Rei! He was very accommodating & full of passion to provide us the best service possible! Will come here again as soon as possible!
We were served by our waitress Emily who was phenomenal! Really just the sweetest, incredibly nice & checked on us frequently! The staff is amazing & so generous. We shared some laughs & the food was just of the highest quality & flavor. Delicious! Would recommended 10/10
Jul 26, 2025
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Our first time trying hot pots & Hadilao exceeded every expectation. The service was above & beyond, our server explained everything so clearly. There were tons vegetarian options to choose from & the atmosphere was so lively & fun. Lastly, the food was incredible! Cannot say enough good things about this place!
Jul 10, 2025
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It was my first experience at Haidilao. I had the pleasure of being served by Oliver. He was very welcoming & was eager to assist me as I'm ordering my food. It was my first time eating hot pot, & he was more than willing to teach me how to use a chopstick for it, even helped me in creating a proper sauce mix for my food. All in all the food was great, service was great, & environment was great.
First of all, the food was amazing but the service was outstanding. Oliver, our waiter, took care of us from the beginning to the end. He made sure that we always have water, removing our empty plate & asking us if everything was great.
