Originally from Sichuan, China, in 1994, Haidilao Hot Pot is the largest direct-managed Chinese hot pot brand in China and a globally recognized Chinese restaurant chain, with the total number of customer visits now exceeding 1 billion.
Fondue Haidilao consistently earns praise for high-quality, fresh ingredients and flavorful broths, delivering an immersive hot pot experience with interactive features like noodle dances and birthday celebrations. The service is repeatedly described as attentive and friendly, and the atmosphere is lively and festive, with a broad sauce bar and extensive selections of meat, vegetables, and noodles that invite customization. The all-you-can-eat option in the evening is a popular draw for groups. However, it can be very busy with long waits, cramped seating at times, and occasional service hiccups, especially on off nights; language barriers at the front desk are also noted by some. Alcohol is not served. Overall, Fondue Haidilao is viewed as a standout, experiential restaurant where food quality and service excellence create a memorable, repeat-worthy visit, even if prices can feel high to some guests.
The food is always excellent. The entertainment is good just a bit too much. The noodle show, well don't like getting it tossed about & smacking my friend on the head, then start all over. Service is always great.
Just went to eat there for lunch, the food, customer service & place overall are amazing! They give you wet wipes to clean your hands before your meal & check on you very regularly to make sure you have what you need. The bathrooms are also very clean, there's disinfectant for the toilet seats & they even provide you with mouthwash & handcream once you're done!
The waitress who came back to our table the most (Marie) was so kind & had great vibes, my friends & I really enjoyed getting served by her! Thank you for the amazing service :D
Quelle belle expérience!!
Nous n'avons pas de tel restaurant chinois en France. Très belle surprise. Le personnel est adorable. & nous nous sommes régalés. Les pâtes sont faites maison. La viande est vraiment de qualité. Les bouillons & les sauces sublimes!!! Encore merci pour votre accueil & notre repas.
Been there many many times & the food is always great. The one thing that is absolutely top tier is the service by the staffs. They are always attentive & take care of you by filling up your water glasses, getting rid of the plates, etc. I would give the service a 100/10 !
Aug 25, 2025
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We had a nice time here, our waiter is very helpful & welcoming. However the customers behind us were bullying & yelling at our waiter & made us feel very uncomfortable. My family felt bad for our waiter. The managers should have invited rude customers to leave.
Wow que dire de ma soirée à ce restaurant ! La nourriture est excellente, le service est exceptionnel & l'ambiance est à la fête ! J'ai rarement été aussi bien servie à un restaurant. Rapide, courtois & efficace. De loin un des meilleurs restaurants que j'ai visités à vie. Je recommande vivement !!
Aug 24, 2025
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Fondue Haidilao c'est bien plus qu'un restaurant, c'est une expérience en soit. L'accueil, l'ambiance, le personnel, la nourriture & même les salles de bains sont exceptionnels. Tout est dans les détails & des détails, il y en a beaucoup. Si vous recherchez un endroit où manger une vraie fondue chinoise, ce restaurant est pour vous.
- our waitress was so kind & accommodating & really went above & beyond for
- the washrooms were so clean & clearly regularly maintained
- tablet to order was easy to use in english, chinese & french, & there were waiters who could speak french, english & chinese
- the performers were nice :)
- the only con was that when we came, the elevator was broken, which might pose an accessibility issue
