Originally from Sichuan, China, in 1994, Haidilao Hot Pot is the largest direct-managed Chinese hot pot brand in China and a globally recognized Chinese restaurant chain, with the total number of customer visits now exceeding 1 billion.
Reviews describe Haidilao as an exceptional, lively hot pot experience with fresh ingredients, flavorful broths, and a wide sauce bar, set in a fun atmosphere with noodle dances and birthday moments. The service is consistently praised for attentiveness, friendliness, and going above and beyond to help guests, creating a welcoming, engaging vibe. Reservations are often recommended due to crowds, and some visits note brief delays or cold seating during peak times, but most reviewers feel the value and generosity of portions justify the price, and many say they would return with family or friends for another memorable meal.
La nourriture? Incroyable
Le service ? Impeccable
L'ambiance? Mémorable
Pour ma première fois dans ce restaurant, c'est certain que je reviens, les staff est super accueillant & sont présent pour réponde aux questions!
Déjà hâte d'y revenir 🤩🤩
Je vais peut-être aller à contre-courant des tendances mais notre expérience a été mitigée. Le décor est ordinaire, rien de spécial. La nourriture est bonne, les bouillons aussi. Le bar à sauces est très appréciable. & on a aimé le petit à-côté offert avec le mot de passe! Par contre c'est une place assez dispendieuse, & au niveau du service nous avons attendu nos légumes & nos nouilles presque une heure! Alors certes le gars doit faire sa danse des nouilles partout dans le resto, ça je comprends, mais pour les légumes ça prend juste quelques secondes à amener de la cuisine.
Nous donnerons peut-être une seconde chance mais à date ce n'est pas la meilleure place de fondue à Montréal.
Went on a busy Sunday night for AYCE & had an amazing time. Steven gave the best service we've ever had at this Haidilao location by far out of the many times we've been since their opening & even ended our night with a free hot pot broth gift. Thank you for the amazing service Steven!!
Première expérience pour nous. Superbe découverte. Nous n'aurions jamais profiter autant de l'expérience dans notre serveur Steven. Il a pris le temps de très bien nous expliquer le concept/les ingrédients.
Merci beaucoup Steven. Je recommande!!
May 2, 2026
on Google
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Cathy made our visit unforgettable! Her service was exceptional - attentive, friendly, & always one step ahead. This is exactly why Haidilao stands out from the rest. Will definitely be back, & hoping to get Cathy as our server again!
Friendly servers & great service overall. As expected from Haidilao, the food was delicious. I made a reservation in advance, & the meat actually felt fresher compared to other locations. Highly recommend.
May 1, 2026
on Google
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We have been loyal customers for years at Haidilao but a recent experience was truly disappointing. Disregard the removal of membership free drinks & late night student discount, the soup base was fishy & service was downgraded. Took the kitchens more than 15min to bring food to the table while fried rice was stick together in chunks - clearly stale. With respect, I here request an explanation form the restaurant since we have witnessed the service deteriorate over time.
