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Amenities, services & more
Reviews for Bateau-Mouche Souper Croisière
Reviews often mention
bateau(34) recommend(30) dome(26) boat(23) cruise(23) view(21) dôme(20) guide(19) beautiful(17) drink(15) vue(12) ride(12)Féerique, ambiance incroyable pour expérience hivernale, surtout lorsqu'il y a de la neige.
The dome is very nice, well-prepared & the view is beautiful, however the main course arrived almost cold & took an hour longer to arrive after the appetizer. The staff explained that the kitchen prioritizes those on the boat, so those in the dome have to wait longer to be served. I bought it as a birthday present for my partner, but the staff gave us a menu with prices, which is rude, considering you already agreed on the price & chose how many courses you want when you make the reservation & pay in advance. For the price you're paying for the experience, I thought it would be better. Paying more than $300 for the night & receiving cold meat after waiting an hour for the main course... it's not worth it in my opinion.
Superbe expérience! Vue magnifique, service impeccable & nourriture excellente! Merci ☺?
Super belle expérience. Le service était super & la nourriture aussi.
My boyfriend & I flew in to Montreal for a romantic New Year's getaway & booked Le Bateau-Mouche hoping for a special, memorable dining experience on NYE. Unfortunately, it was memorable for all the wrong reasons.
When we arrived for our reservation, we were told to wait outside in the cold for over 30 minutes. Guests were clearly frustrated & confused, & there was no organization or communication from staff. Once seated, we were packed in extremely tightly-so much so that my chair was constantly being bumped by people trying to squeeze past throughout the night.
The service was, without exaggeration, the worst I've ever experienced. It took 20 minutes for our server to even introduce himself. When I asked a simple question about a cocktail ingredient, I was told he was'far too busy' to explain anything that evening. I had been looking forward to a curated cocktail experience but instead ordered something I was familiar with. We waited another 20-25 minutes for drinks to arrive.
The DJ played music so loudly during dinner that we had to shout just to hear each other. Several guests asked for the volume to be turned down, but nothing changed. The New Year's Eve prix fixe menu also became an issue, as we had an allergy at the table. When we asked if accommodations could be made, the server sighed audibly & questioned whether the allergy was even real. He said he would check with the chef & that we'd be lucky if anything could be done.
I was asked how I wanted my beef cooked & requested medium, only to be rudely told that only medium-rare or well-done were options. While I understand kitchen limitations on a busy night, the way this was communicated was unnecessarily abrupt. To make matters worse, my boyfriend's soup course was skipped entirely, the pacing of the meal was completely off, & my soup arrived cold. Overall, the food was just okay-certainly not worth the experience.
We did enjoy the ambiance & the lights on the boat & truly tried to make the best of the evening despite everything. At one point, the servers' attitude & situation became so absurd that it felt like we were being punked. I asked for our bill in time to step outside for the fireworks, but the request was flatly refused. Stating he was once again too busy to deal with it even though we gave him amble notice. Then, incredibly, the DJ missed the New Year's countdown altogether.
All in all, it was a deeply disappointing experience. Thank goodness for good company-without it, the night would have been a complete loss.
On a essayé l'expérience dans les dômes. Le dôme est beau & la bouffe est bonne, mais honnêtement, le service laisse à désirer. Personne ne nous a demandé si tout allait bien, on n'a eu aucune serviette de toute la soirée, & le dessert est arrivé sans le café. On a dû le redemander, & le serveur nous l'a apporté alors qu'il restait à peine 10 minutes à notre réservation… on a bu le café à la vitesse de l'éclair. Vu les prix, on s'attend au moins à un service correct.
Merci à Elijah pour le super service!
La présentation des plats est wow, tout comme la nourriture!
Nous avons vécu une belle expérience globale lors de notre souper sous le dôme dans le Vieux-Port, organisé par les Bateaux-Mouches. Le concept est agréable & l'ambiance est conviviale. Nous avons passé un bon moment entre amies.
Cependant, le repas était correct sans être exceptionnel, mais le saumon étais excellent!
Malheureusement, le service s'est sérieusement détérioré en fin de soirée. Notre serveur, Félix, était très courtois au début, mais beaucoup moins à la fin. Nous n'avons pas reçu notre café avec les desserts. Lorsque je lui ai mentionné que moi & mes trois amies n'avions pas eu notre café (qui était pourtant sur la carte), il m'a répondu que nous avions eu un café alcoolisé gratuit, mon amie oui mais Cela ne change rien au fait que moi & mes 2 autres amies nous n'avons pas reçu le café inclus avec le dessert .
Avec un minimum d'explications & de courtoisie, j'aurais compris & accepté la situation. Mais ce ne fut pas le cas. Quand je lui ai dit que j'avais son code QR pour laisser un commentaire, sa réponse a été, mot pour mot :
« Il est presque 23 h 30, je m'en calisse. »
Je trouve cette réponse très décevante & peu professionnelle. C'est dommage, car ce type d'expérience repose énormément sur la qualité du service. Heureusement, j'étais très bien accompagnée d'amies formidables, ce qui a permis de sauver la soirée malgré ces désagréments.
Jan 2026
Came for the frosted dome experience. Service was 10/10, the guys were super friendly & attentive.
Environment & atmosphere was magical at night. We didnt feel cold at all, heaters & blankets were provided & we didnt feel the need to use them, but they warned us ample times so we dressed warm.
Only half a star deduction is for the food itself. Again credit to the team, they use this ingenious method of transporting foods in big thick bags & carts & obviously the labour & service is appreciated. But naturally with food being walked outside in -20 its going to get cold. So do not expect a piping hot fresh out the kitchen meal. Our steak was warm but not hot & gets cold easily & quickly in our dome if we took our time to eat.
Lastly another half a star deduction for the overall price. You pay a fee to book the experience (over $100) & then you pay table d'hote (119$) & then you pay for extras like 8 oz steak (which is totally optional) so overall for two people you're spending well over $250 easily at MINIMUM. We got drinks too so you're looking at $450 + tax & tip.
Its a once a year experience which we don't mind paying & obviously its old port prices but still damn that hurts the wallet.
Super bon! On avait le ventre très bien rempli. On était 2 personnes, & il faisait très chaud, il a fallu baisser le chauffage :). Service était excellent! On est venu de Victoriaville juste pour cela ! On n'est pas du tout déçus ! Merci encore pour la belle soirée!
Excellent service! Bouffe excellente! Pas pour les petits budgets,mais cela vaut la peine.
I got the duck & it was amazing!! It was a tad bit dry but still good even alone. However, when you pair it with the sauce & mashed potatoes, it was phenomenal! I got an Amaretto Sour & a Pink Paradise & they were both such amazing drinks! The service was nice but it would've been nice to be checked on a bit more throughout the night. It also took a while to receive our drinks & they took the water bottle & didn't refill it until the end. Our server Mary was amazing as well!! she was super kind & helpful! The place is beautiful & I would definitely dine here again!
The was atmosphere was ABSOLUTELY AMAZING!!! Food was DELICIOUS!!! & our waitress, Mary went above & beyond with her service. It was my daughter's birthday & she had all the blows & whistles with a nice raspberry dessert. My family had a blast & it was all thanks to MARY!!!!
overall a 5 star, the service was amazing from mary. the drinks were sooo delicious & aswell as the food!
Mary was so kind & attentive the duck was amazing & amaretto sour was a must!
Not the place I thought, no good heater inside, I was cold all the time. & the food was not the big thing. Normal.
Felix was fantastic, our experience was wonderful & the food was spectacular.
