Commodités, services et plus
Avis pour Aspire AMEX Salon/Lounge
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Les avis mentionnent souvent
lounge(23) hamza(6) busy(5) airport(4) options(3) helpful(3) recommend(3) cocktail(3) complaint(3)Staff are very rude. Service is slow, & menu is very limited, don't waste your time here
J'aimerais partagé l'incroyable accueil & aide reçu juste avant mon départ samedi le 29 novembre 2025 au Aspire International Lounge.
J'ai eu le plaisir d'être assisté par Maria, qui a répondu à toutes mes questions avec une grande compétence & m'a aidé à obtenir & configurer mon application Visa Airport Companion.
Cela faisait longtemps que je n'avais pas bénéficié d'un service client de cette qualité (je parle de tout service client confondu) !
Maria a été avenante, gentille, attentive & proactive.
Félicitations pour cette excellente embauche… Il faut choyer ce genre de talents
Merci infiniment, Maria, pour votre soutien exceptionnel
Amazing fresh delicious food, friendly staff & efficient! I'm very impressed, there was 4 of us ordering & there were no complaints! 🎄♥?🎄
Food was super dry & not appealing, no many options for drinks
Horrible experience. The staff doesn't have any experience nor professionalism & the treatment towards me & my family was very poor. The line was very long even though there were many tables available inside. The food took almost an hour to arrive after ordering & it was cold & not very appetizing. There were also two dishes that never arrived even after waiting for more than an hour so we simply got up & left because we knew we weren't missing out much. After the time spent waiting for it & the staff indifference I wouldn't recommend, it wasn't worth it. There are plenty of other good waiting rooms in the area please don't go to this one. Manager Hamza wasnt very helpful & not professional at all.
Premiere visité au salon Aspire YUL & j'ai adoré l'expérience. C'est Isabelle qui m'a pris en charge & sa courtoisie, son amabilité , son professionnalisme impeccable ont rendu l'expérience à 5* . Merci Isabelle pour ce beau début de voyage !!!!
Environnement paisible, bon choix des repas , servis avec soin ….
Oana
OK. This may be a contentious opinion given the recent reviews, but here goes.
The lounge is busy. Very busy. They are not only accommodating their own guests, but those from the AC lounge across the hall. Secondly, they are taking the overflow from the underwhelming AC Cafe that serves pre-packaged food & a limited offering of beer & wine (no spirits.)
So yes, there is a wait. If you can't get in quick enough for your liking, pay more for the premium AmEx, or fly more for higher status.
The lounge is well appointed, quiet, & clean. The staff are wonderful. The manager floating around the lounge accomplished dozens of small tasks & constantly checked in with guests to ensure they were comfortable. Kudos to her, I wish I got her name so I could publicly acknowledge her.
There are no restrooms; however, if you are comparing that against the AC cafe it's the same (no washroom,) & the Maple Leaf lounge restroom was usually so crowded / in such poor condition I would exit the lounge to use one of the terminal facilities anyway.
The food is fine. The dinner selections & breakfast options have a variety of plates for varied tastes. There are scads of drink options, including signature cocktails from local bars.
I suspect the majority of the complaints directed at this facility are coming from people that couldn't get in, had to wait to get in, or expected to be higher priority than the thousands of other travelers that have'status' flooding through here everyday.
It's great. The Google rating implies some of the clientele aren't.
Update Winter 2025:
Still busy, still great :)
Un gros merci à Hamza pour le professionnalisme & la courtoisie qui étaient donnés à ma famille.
À une prochaine fois chef!
It's nice to finally have a lounge on the domestic side in Montreal. The problem however lies with the food ordering system. I am usually a great client for lounges, I quickly grab a bite & leave, without even consuming alcohol. At this lounge unfortunately more than once I've ordered food & had to leave before even getting it, it simply takes too long! Perhaps having a small buffet on top of the QR code ordering system would be better.
Truly great experience. Got seated pretty quickly, ambience was great, food was amazing(One of the best lounges for food), service was great, virtual ordering pretty straightforward. 3 Star is very underrated.
Excellent food & service & very helpful staff. A special thanks to Hamza for his attention to detail & great courtesy! Would definitely recommend!
Lounge is beautiful & well appointed. That being said the staff at the front desk are very dismissive & unfriendly. It's truly not worth the cost of a platinum card.
Despite AC Cafe not having washrooms, & always being overcrowded, at least their staff are friendly & apologetic about abysmal service.
Nice service but long wait time. Pre booking needed & minimum items available.
Like it, Hamza is so professional, he gived me a perfect service. I will come back
Thank you Hamza
Poor check-in - slow & bureaucratic. Wait for food was also long. Cannot recommend it
Great ambience & the staff was very respectful & food was delicious!
20 minute wait for my first drink & food. Find something else!
Great spot. Relaxing. Not overcrowded. Great food. Bright & spacious