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Commodités, services et plus
Commodités, services et plus
Avis pour Aspire AMEX Salon/Lounge
Les avis mentionnent souvent
lounge(59) options(13) buffet(10) drink(9) airport(9) flight(8) cocktail(8) recommend(7) system(7) quality(7) limited(7) busy(7)
j'étais au lounge le 17 avril à 5h00am à louverture.
il ne s'agit pas d'une formule buffet pour le dejeuner.
il s'agit d'une formule où l'on doit commander un item à la fois sur notre cellulaire en scannant un code QR.
le service est complètement incroyablement lent: J'ai commandé mon muffin oeuf à 5h05 AM pour le recevoir à 5h50 AM.
j'ai commandé un simple croissant comme deuxième item a 6h30 & je l'ai reçu 15mn plus tard, c'est inacceptable.
d'autre part, il faut sortir du lounge pour utiliser les toilettes de l'aéroport qui son a droite du restaurant Tim Horton: aucune toilette dans le lounge.
de plus, l'alcool ouvre seulement à 11h00 AM. café, jus, sodas & eau sans plus.
on peut aussi emporter notre déjeuner dans une BOX LUNCH pour lavion.
conclusion: c'est mon pire lounge a vie.
ne payé pas pour ce lounge a moins d'avoir un accès gratuit.
la seul avantage est d'être tranquille avant le départ de l'avion.
Food is quite tasty & the wait is the shortest among the other lounges at YUL.
Not friendly & helpful, they the recepsionist women & her manager do not understand they are there because we pay money so they can have food on their table. Both of them do not represent who air Canada lounge is for. They turned away 2 elderly people with the 3 hour rule that were flying bussines & explained to them their situation.Very disappointed. Food was good & servers are very nice.
My experience at the Aspire Lounge was like coming home for a quick stop in between long flights. Ugo at the check-in & Domenico waiting the guests were professional, welcoming & extremely friendly. The food was great, service was fast. My four hours delay went by without noticing. Highly recommended. Grazie ragazzi ;)
I just had a visit & here is few points that I thought I should share. Excellent staff & super polite. However the system of ordering one item per person at a time it is a bit frustrating specially if your flight is coming up shortly!! The quality of food is a bit concerning I would expect more from Amex name!!! the choices for lunch & dinner was very weak when I visited. I had a choice of roasted chicken or a Hotdog for an extra fee. yes those were the main options for a 70 dollar lounge access!! I really believe when you enter the lounge the staff should give you more information about the system in place before accepting you as a guest. I will pay a visit back & I hope this time there would be some better dining options. & please work on the food quality & presentation.
Plus mauvais lounge jamais fait! Déjà ce n'est pas un buffet, c'est un service à table. & sur liste d'attente ! Il n'y a que 4 plats & 1 dessert sur la carte & vous ne pouvez commander qu'un plat un par un. Vous devez attendre d'être servi (environ 15-20mn d'attente) pour commander à nouveau sauf que l'application bug, les serveurs se trompent systématiquement de table & de commande, les plats sont minuscules & pas très bons. Ça arrive froid car ça passe 15-20 mn sur le passe-plat avant d'arriver. L'organisation est très mauvaise, j'ai dû commander mon dessert à l'oral car l'application ne me laisser pas commander, je vous laisse imaginer que j'attends toujours mon dessert. Les serveurs discutent entre eux, ils sont 5 derrière le comptoir à rigoler pendant que les plats se perdent &/ou refroidissent. N'y allez pas !
They were supposed to open at 5 am. My flight was at 7:30 am & I thought I'd go & chill inside for a bit (after waiting 13 hours after a connection) & then board my flight. At 5 am, these guys say their'Manager' didn't show up & they didn't have the key to open the door. They will now open at 6 am.
Is this a joke!? Am I supposed to go in only for 30 mins? I'm so disappointed. So unprofessional.
Nous sommes arrivés vers 19h10 & plus que quelques plat à la carte avec un service très long & les quantités maigres. Il faut absolument commander via le téléphone & le serveur ne se réinitialise pas forcément il faut le notifier à l'équipe.
La nourriture n'était pas forcément bonne, pour le prix il vaux mieux manger directement dans l'aéroport.
Do not waste your lounge passes or money on this lounge. VERY limited options, had to wait 2 hours to get in off the waiting list, & quite small.
Limited one item at a time & can't place an order until the order proior is served. Portions (portion per order) is extremely small for an adult. Service is extremely slow it took an hour to have 3 order (appetizer, main & a dessert)
Nice looking lounge. Food was decent & service was good. Would be better to provide clear information about what is included for each person, possibly include in the ordering system QR code. FYI restroom is outside & not in lounge.
Great, attentive service.
Food was surprisingly good?? The ham & cheese was delicious. Drinks were great as well. David was a lovely bartender, very funny & efficient.
It was my first time visiting this lounge & I can definitely say I'll be back.
Delicious food & drinks! Thank you David for the great service ☺?
Poor experience - frustrating mandatory QR to login system, limit to orders, long wait times.
Very clean & very friendly staff! Decent food & drink options as well. Not the biggest lounge but theres enough room without feeling crowed.
I use Amex Platinum, was excited to try this lounge for the first time. I asked the waiter for'anything vegan I,m not fussy'. First I was told the menus are clearly labeled. They are not. Nothing in terms of allergens is noted which is dangerous. Then I was told they have NOTHING Vegan to offer me for food except the chicken'without the chicken'. This is absurd & unacceptable. Shame on whoever made this menu. Meat is the leading cause of environmental destruction & the leading cause of needless suffering in animals. Get your act together & offer some cruelty free options!
You have to order one item at a time via their online menu. When we arrived, orders were blocked for about 30 minutes while they switched over to lunch. While waiting we got someone else's order, not once but twice.
When we could order it limited us to one item per category.
On the plus side the food was excellent & it arrived quickly.
Seating is not very comfortable.
I like that the ordering system reduces food waste but it needs some tweaks.
This lounge is beautiful! The staff are so friendly & accommodating & the food is a wonderful change from the generic buffets or grab-&-go options! The food is elevated & the cocktails are fantastic. David is particularly welcoming & friendly & went out of his way to stop & connect with passengers.