L'Aspire AMEX Salon/Lounge propose un voyage culinaire international sophistiqué, mariant magistralement diverses saveurs mondiales pour une expérience gastronomique raffinée. La carte met en avant des plats de pâtes d'une grande maîtrise, utilisant des techniques traditionnelles et des ingrédients de premier choix, complétés par des sélections internationales inspirées qui satisfont les palais les plus exigeants. Les convives peuvent s'attendre à une atmosphère soignée, propice aux conversations détendues et aux repas mémorables. Cet établissement offre une sélection de plats conçus pour procurer une aventure gastronomique distinctive et satisfaisante. Chaque assiette témoigne de l'engagement de la cuisine envers la qualité et une présentation novatrice, garantissant un moment culinaire unique.
Le salon Aspire reçoit des avis mitigés, les visiteurs louant fréquemment la propreté, le design moderne et le personnel exceptionnellement aimable et attentif qui améliore souvent l'expérience. Alors que de nombreux clients apprécient la haute qualité de la cuisine préparée à la demande et l'ambiance relaxante, d'autres expriment leur frustration concernant l'absence de toilettes à l'intérieur du salon, la variété limitée du menu et l'inefficacité du système de commande par code QR aux heures de pointe. Les longs temps d'attente pour entrer et les retards potentiels dans le service des plats restent des points de discorde, poussant certains voyageurs à suggérer que le salon convient mieux à ceux qui y accèdent gratuitement plutôt qu'à ceux qui paient le tarif d'entrée.
Nice atmosphere, the ordering system sucks. Only order 1 order at a time, wait for food can be from 5-15 mins. Drinks is by order only, so will need to wait while if the lounge is busy. The drink menu is way longer than the food menu.
Food wise, it's decent. Portion is on smaller side, but still need to put in several orders.
The menu is surprisingly lacking. Sandwiches & hot food, 2 types each.
The manager at the AMEX lounge at YUL - I believe her name is Daria - should seriously learn a thing or two about customer service & basic professionalism. Travelers in airport lounges are often exhausted, stressed, & running on little sleep. Yelling at your very young & clearly inexperienced staff in front of guests is not good management. It's embarrassing & uncomfortable to witness. Either hire more experienced employees or treat your current staff with respect while they learn. Or get a job at a 5 star hotel where everyone is trained to behave & work in the manner she obviously wishes they did.
As for the lounge itself: honestly, I hope AMEX completely rethinks this concept.
Despite more than two-thirds of the lounge sitting empty, the manager was still creating a 30+ minute wait list. Why? Nobody could explain it.
Once you finally get inside, the experience somehow gets worse. Their'sophisticated' ordering system only allows one item at a time through your phone. No smartphone? Too bad - you're basically out of luck. I can only imagine how frustrating this is for older travelers.
Best part - you can only order one item at the time & can't place another order until the first one is delivered to you….Want a sandwich? Wait 20+ minutes.
Want soup with it? Add another 20.
Want a drink? Another wait.
Coffee? More waiting.
& remember: you can't enter more than 3 hours before your flight, so if you time things perfectly, you might manage to get a soup, sandwich, cookie, coffee, & maybe a couple drinks before boarding.
Also, charging extra for basic items in an AMEX lounge is ridiculous:
• Hot dog: +$8
• Espresso martini: +$5
AMEX completely missed the mark here. This lounge manages to combine empty seating, long waits, poor management, slow service, & a frustrating ordering system all in one place.
16 mai 2026
sur Google
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Very organized. Order your food / drink via QR code. Wait for it to get served at your table. Once you get it, you can order the next item.
Some may find this slow, if they're in a rush. But I like that this system is not chaotic.
Feedback: it'd be good if the dietary signs / symbols are visible. Also , if we could add a note to the order. Eg: my juice was served with ice. I couldn't request without ice at the time of order placement.
I just had a visit & here is few points that I thought I should share. Excellent staff & super polite. However the system of ordering one item per person at a time it is a bit frustrating specially if your flight is coming up shortly!! The quality of food is a bit concerning I would expect more from Amex name!!! the choices for lunch & dinner was very weak when I visited. I had a choice of roasted chicken or a Hotdog for an extra fee. yes those were the main options for a 70 dollar lounge access!! I really believe when you enter the lounge the staff should give you more information about the system in place before accepting you as a guest. I will pay a visit back & I hope this time there would be some better dining options. & please work on the food quality & presentation.
Plus mauvais lounge jamais fait! Déjà ce n'est pas un buffet, c'est un service à table. & sur liste d'attente ! Il n'y a que 4 plats & 1 dessert sur la carte & vous ne pouvez commander qu'un plat un par un. Vous devez attendre d'être servi (environ 15-20mn d'attente) pour commander à nouveau sauf que l'application bug, les serveurs se trompent systématiquement de table & de commande, les plats sont minuscules & pas très bons. Ça arrive froid car ça passe 15-20 mn sur le passe-plat avant d'arriver. L'organisation est très mauvaise, j'ai dû commander mon dessert à l'oral car l'application ne me laisser pas commander, je vous laisse imaginer que j'attends toujours mon dessert. Les serveurs discutent entre eux, ils sont 5 derrière le comptoir à rigoler pendant que les plats se perdent &/ou refroidissent. N'y allez pas !
Nice looking lounge. Food was decent & service was good. Would be better to provide clear information about what is included for each person, possibly include in the ordering system QR code. FYI restroom is outside & not in lounge.
You have to order one item at a time via their online menu. When we arrived, orders were blocked for about 30 minutes while they switched over to lunch. While waiting we got someone else's order, not once but twice.
When we could order it limited us to one item per category.
On the plus side the food was excellent & it arrived quickly.
Seating is not very comfortable.
I like that the ordering system reduces food waste but it needs some tweaks.
