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Commodités, services et plus
Commodités, services et plus
Avis pour Aspire AMEX Salon/Lounge
Les avis mentionnent souvent
Afficher toutlounge(50) options(11) drink(9) buffet(9) airport(9) cocktail(8) limited(7) busy(7) clean(6) recommend(6) flight(6) hamza(6)Do not waste your lounge passes or money on this lounge. VERY limited options, had to wait 2 hours to get in off the waiting list, & quite small.
Limited one item at a time & can't place an order until the order proior is served. Portions (portion per order) is extremely small for an adult. Service is extremely slow it took an hour to have 3 order (appetizer, main & a dessert)
You have to order one item at a time via their online menu. When we arrived, orders were blocked for about 30 minutes while they switched over to lunch. While waiting we got someone else's order, not once but twice.
When we could order it limited us to one item per category.
On the plus side the food was excellent & it arrived quickly.
Seating is not very comfortable.
I like that the ordering system reduces food waste but it needs some tweaks.
Enjoyed the lounge, although would prefer buffet style vs ordering from table due to generally limited time before a flight or during a connection.
Excellent table service. 5⭐?
Limited menu. 3⭐?
Extremely annoying ringing/beeping coming from kitchen -2⭐?
NO BATHROOMS-2⭐?
We loved this lounge. Amazing food. There is a limit to order one plate at a time (&/or one drink), but as soon as you're done, you can order your next meal. Their chef knows what he/she is doing. Great meals!! Relatively large selection of drinks too.
I'm not giving 5 stars because: 1.) there are lots of bar chairs & tables with regular chairs & no actual lounges where you could lay down & relax. 2.) limited amount of plug-ins BUT you can ask for a portable charger if you need to charge you phone.
No buffet, limited food options, long wait to get food. (You can only order 1 drink & 1 food option at a time)
Glad there's finally a domestic lounge at YUL for Amex platinum members but this has got to be one of the worst lounges I've been to. I didn't believe the 1 star reviews but now I do.
There's a line to go in & the menu is extremely limited. After ordering, expect to wait up to 20 min.
There was a family with a very loud crying baby & it ruined the experience more. I actually found it quieter to wait at the boarding gate.
This is a lounge that just looks pretty but doesn't offer much. Giving it 2 stars for having (limited) free cocktails, but otherwise this would have been a 1 star.
This is new business model of lounge at airport. I admire the service done by young employee , Hugo Bozatto, who has act pro-activelyg to make customers accustomed with their new Airport Lounge concept . Aspire need to consider , the followings:
- order application usage familiarity ( a la carte) : Not all passengers are good/ fast on application usage
- improve service time by increase kitchen stuff; some passengers have short time / limited time before take off.
- Calm seekers would love this type of lounge .
- menu need to be more diversified to cover all taste & diabetic disease customers
The customer number is far less than conventional lounge who run their service with open buffet .
New concept … new arena
Amee
Bartender was very friendly & accomodating to my cocktail requests. The digital menu you order your drinks off of is limited, but if you ask him in person he's welcome to any manner of customization you'd like
I ordered a custom Negroni (whisky instead of gin, dry vermouth instead of sweet vermouth), highly recommend
I love the atmosphere, the cleanliness of the place, the various seat options & the staff. I gave it a 4 star instead of five due to limited lunch options (it's kale sale or kale chicken salad or chicken again) & the inability to order more than 1 item at a time.
Staff are very rude. Service is slow, & menu is very limited, don't waste your time here
OK. This may be a contentious opinion given the recent reviews, but here goes.
The lounge is busy. Very busy. They are not only accommodating their own guests, but those from the AC lounge across the hall. Secondly, they are taking the overflow from the underwhelming AC Cafe that serves pre-packaged food & a limited offering of beer & wine (no spirits.)
So yes, there is a wait. If you can't get in quick enough for your liking, pay more for the premium AmEx, or fly more for higher status.
The lounge is well appointed, quiet, & clean. The staff are wonderful. The manager floating around the lounge accomplished dozens of small tasks & constantly checked in with guests to ensure they were comfortable. Kudos to her, I wish I got her name so I could publicly acknowledge her.
There are no restrooms; however, if you are comparing that against the AC cafe it's the same (no washroom,) & the Maple Leaf lounge restroom was usually so crowded / in such poor condition I would exit the lounge to use one of the terminal facilities anyway.
The food is fine. The dinner selections & breakfast options have a variety of plates for varied tastes. There are scads of drink options, including signature cocktails from local bars.
I suspect the majority of the complaints directed at this facility are coming from people that couldn't get in, had to wait to get in, or expected to be higher priority than the thousands of other travelers that have'status' flooding through here everyday.
It's great. The Google rating implies some of the clientele aren't.
Update Winter 2025:
Still busy, still great :)
Avoid if you have limited number of lounge passes on your account/card.
Stopped here on my way from Europe & had 5 hour stopover. I was asked to come back 3 hours before my flight & there was a wait-list. Luckily bar seats were available so I took it. Later a lady came & asked me to move to another seat to accommodate a group of 3 people even though more seats around were available. They forgot to give me cutlery with my order. No teas, just coffee. All orders are super small & don't have much of a choice. I was honestly prefer a buffet to this not to wait 15 mins per item as you can't order several items at once here.