Starbucks reviews paint a mostly positive picture of good coffee and friendly service, with staff who are pleasant and helpful and make a difference to the experience. However, there is a recurring frustration with wait times and a lack of urgency when placing or picking up orders. The space is described as small with few seating options, a limited menu, and minimal fast order amenities, which can feel inconvenient for some customers. There are also favorable notes about special drinks like the creme brulee holiday option and instances where staff went above and beyond for a birthday order, alongside praise for a polite, welcoming atmosphere. Convenience is highlighted by its proximity to campus, though some patrons express disappointment about a terrace policy change that is not pet friendly. Overall, Starbucks appears as a reliable go to for coffee and service, with room to improve on speed, seating, and menu breadth.
Starbucks partner here from Chicago ! I wanted to first say thank you to the partners at this location. They were extremely nice & I had a good conversation with one of them (sorry for forgetting your name) but they made me feel right at home. I tried to eat items that they don't have in the U.S & it didn't disappoint 🔥 overall a great experience. Thanks guys (:
Mar 31, 2026
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L'employé parle mal en dirais je travail pour lui c'est la première fois qu'on me traite comme ça je suis déçu mais dieu est grand
Je travail pour uber pas pour toi parle bien si jetai un client t'aurais bien parle
The cashier was not taking order properly. Wasted my time waiting for the second drink.drinks was poorly maked. The workers are not happy toward customers .
Good coffees, but service-wise there is no sense of urgency. Wait times can be high, be it to order or get your order (in comparison to other Starbucks locations).
I'm very regular customer at Starbucks cafe guy Concordia .im usually take my cafe from this cafe because they have kind of employer so kind & very friendly but to be honest I don't feel well since when I hear that two of girls working there they quit them because some point it's not worth it
Those two girls I know them since almost 4 years first one am Lily & second one Stevie unfortunately the bad rules at Starbucks they give let them leave work this not fairly what happened with this two girls
One of my favorite place is Starbucks.
One big advatange is that is near of my school & i can buy something before my firts class but the place has many negatives things for me:
* Is very small
*Don't have tables for customers (eating there)
* Don't have machines for fast order
*Don't have one complete menu , have little options the menú
*Don't find the new merchance
In my opinión the place it's not bad place is functional but should be bette
Nice Starbucks location, veey convenient..but what I liked most is the service when I came. The guy making my coffee was very pleasant, helpful & friendly. It makes all the difference between me wishing to come back or not. I read some reviews that not every customer is so lucky to have a cashier or barista who cares, but I guess it depends on who serves you & who works that day, as they are all mostly students. & of course how nice you are as a customer affects how nice they are back to you.
If I want to go to Starbucks, I would definitely come back here again.
Nous sommes de passage à Montréal & vous avez déjeuner 3 jours dans ce Starbucks.
Les boissons sont super bonnes & les serveurs tres disponibles & aimables.
Ce dernier jour, une erreur de commande a été faite & le serveur m'a offert pour compenser un gateau sucette au chocolat. Ce geste est tres apprécié.
Leur matcha est succulent.
Je recommande tres fortement
This used to be our favorite spot - my husband, our small dog, & I would come here often. We'd order a latte, sit at a table outside, chat, & soak in the energy of the day. Our dog loved being with us, quietly enjoying the moment & watching the street life pass by. The coffee was always delicious, the staff friendly, & the atmosphere welcoming.
Unfortunately, today we were told we could no longer sit on the terrace because the café isn't pet-friendly. We were quite surprised, as we had never seen any sign about it - & we had seen many other guests with dogs before. Sadly, we had to leave. It's disappointing, as we truly enjoyed coming here as a little family. Now we'll have to look for a new place.
C'était notre endroit préféré - nous y venions souvent avec mon mari & notre petit chien. Nous commandions un latte, nous nous installions à une table en terrasse, nous discutions & faisions le plein d'énergie pour la journée. Notre chien adorait être avec nous, profiter de l'instant & observer la vie de la rue. Le café était toujours délicieux, le personnel accueillant, & l'ambiance agréable.
Malheureusement, aujourd'hui, on nous a dit que nous ne pouvions plus nous asseoir en terrasse car le café n'est pas pet-friendly. Nous avons été très surpris, car nous n'avions jamais vu de panneau l'indiquant - & il y avait souvent d'autres clients avec leurs chiens auparavant. C'est vraiment dommage, car nous aimions sincèrement cet endroit en famille. Il va falloir maintenant chercher un nouveau lieu.
