Customer reviews show a generally positive impression of this Starbucks, with many noting friendly staff, good coffee and a welcoming atmosphere; however, there are frequent mentions of drink mix ups such as a matcha latte being served as a regular latte and occasional long wait times, suggesting room for faster service and more consistency. Appreciation is expressed for friendly and helpful service and some praise for holiday drinks, while others point out a small space, a lack of seating for dining, a limited menu and occasional complaints about orders not matching expectations. The location is described as convenient, and although the staff are described as mostly students, the outcome can depend on who serves that day and how customers interact; overall the reviews present a mix of positive coffee and warm service with some operational drawbacks.
I don't know what has been happening in the last few months but it seems like they're understaffed. It takes SO MUCH time to get your coffee. & when there is staff, they do anything but the orders. They clean stuff, they do inventory. Meanwhile there is 10 people waiting.
It's sad because this place used to be efficient & workers used to be welcoming.
May 17, 2026
on Google
🍽️
Know where to eat in Montreal before everyone else.
Get the first look at the hottest openings, secret menus, and RestoMontreal.ca's weekly top picks. Join 50,000+ foodies.
It's good but always understaffed. It's not normal to have only one person juggling between taking the orders & making the drinks!! The wait time is always too long. Not once have I come & not waited at least 20 minutes. Do better.
Je cherchais juste de l'eau & des toilettes, la barista a eu la grande gentillesse de m'indiquer où je pouvais en trouver des gratuites accessibles au public. Merci beaucoup !
The girl working at the cashier on April 26th was very unfriendly. She clearly did not understand the customer's request, & what made it worse was that when I tried to explain, she became very impatient & visibly unhappy. This created an uncomfortable experience, especially for an older customer.
The way I was treated was disappointing. This situation reflects a lack of proper training & consistency with company standards. I hope the management takes this seriously & ensures staff are better informed & more respectful with customers.
Starbucks partner here from Chicago ! I wanted to first say thank you to the partners at this location. They were extremely nice & I had a good conversation with one of them (sorry for forgetting your name) but they made me feel right at home. I tried to eat items that they don't have in the U.S & it didn't disappoint 🔥 overall a great experience. Thanks guys (:
L'employé parle mal en dirais je travail pour lui c'est la première fois qu'on me traite comme ça je suis déçu mais dieu est grand
Je travail pour uber pas pour toi parle bien si jetai un client t'aurais bien parle
Mar 27, 2026
on Google
🍽️
Know where to eat in Montreal before everyone else.
Get the first look at the hottest openings, secret menus, and RestoMontreal.ca's weekly top picks. Join 50,000+ foodies.
The cashier was not taking order properly. Wasted my time waiting for the second drink.drinks was poorly maked. The workers are not happy toward customers .
Good coffees, but service-wise there is no sense of urgency. Wait times can be high, be it to order or get your order (in comparison to other Starbucks locations).
