Starbucks

Kevin

1.0

⭐ 1/5 - Extremely disappointing customer service

Very disappointing experience at this Starbucks location.

I specifically ordered a small iced coffee, but I was given a large & charged accordingly, even though that was not the size I requested. On top of that, when I received my drink, it was simply black iced coffee with no milk or cream.

I went back to the counter expecting the situation to be handled professionally. Instead of trying to understand my concern or offering to correct the order, the employee simply told me that there was milk on the side & that I could add it myself. Her attitude made the situation even more frustrating. I wasn't asking for anything unreasonable - I simply wanted the order I requested & paid for to be handled properly.

Mistakes happen, & I completely understand that. What makes the difference is how employees respond when a customer points out a problem. A simple explanation, apology, or offer to correct the order would have resolved the situation immediately. Instead, I was left feeling like I was inconveniencing the employee simply by asking for help.

After reading other reviews for this location, it seems that I'm not the only customer who has experienced poor customer service here. Of course, I cannot say whether those customers dealt with the same employee, & I can only speak about my own experience. However, seeing other reviews mentioning unfriendly or impatient service makes my experience even more disappointing & suggests that customer service at this location deserves more attention from management.

I hope management takes these concerns seriously & provides better training on communication, order accuracy, & basic customer service. I definitely expected better from Starbucks.

E

3.0

It's good but always understaffed. It's not normal to have only one person juggling between taking the orders & making the drinks!! The wait time is always too long. Not once have I come & not waited at least 20 minutes. Do better.

Minh

1.0

The cashier was not taking order properly. Wasted my time waiting for the second drink.drinks was poorly maked. The workers are not happy toward customers .

Rak

5.0

All the staff need to get cracked.

They never disappoint with the drinks & are really generous with the drizzle.

Arefeh

3.0

Tonight we went to Starbucks to grab a drink, & my friend wanted to use the birthday offer. But the cashier completely ruined the vibe with her attitude, acting like we were trying to scam them. She eventually gave my friend the drink after checking her ID, her last date of purchase,etc..!!! but her behavior was so disrespectful. Honestly, I expected way better from Starbucks! never happened to have any problem until tonight.

Teodor

5.0

It's a great Starbucks location. The people are always nice & make drinks up to Starbucks standards. The food is always warm & they rarely have out of stock items. The place is often packed & has a wait but overall, nothing bad to say here.

Tommy

3.0

I like the drinks here sometimes but it's way too small inside & crowded.