Starbucks

Annabel

1.0

I placed a mobile order via the Starbucks app at 9:55 AM & set my pickup time for 10:40 AM. However, I did not receive my order until 11:00 AM.
Despite having nearly an hour to prepare my order in advance, the staff still made me wait an additional 20 minutes inside the store. The baristas were constantly chatting with each other, which led to multiple incorrect orders. At one point, three of the six baristas on shift were standing around talking to a single Uber Eats driver.
The only person working effectively was the cashier. She handled a long line of waiting customers & prepared food efficiently-shoutout to her for carrying the team.
While I appreciate team bonding & multitasking, staff need to stay focused when personal conversations start negatively impacting customer service.

Romane

5.0

Je cherchais juste de l'eau & des toilettes, la barista a eu la grande gentillesse de m'indiquer où je pouvais en trouver des gratuites accessibles au public. Merci beaucoup !

Kelvin

4.0

Nice Starbucks location, veey convenient..but what I liked most is the service when I came. The guy making my coffee was very pleasant, helpful & friendly. It makes all the difference between me wishing to come back or not. I read some reviews that not every customer is so lucky to have a cashier or barista who cares, but I guess it depends on who serves you & who works that day, as they are all mostly students. & of course how nice you are as a customer affects how nice they are back to you.

If I want to go to Starbucks, I would definitely come back here again.

Sarah

5.0

The barista named Lily went above & beyond to help me with my birthday order! Amazing service , thanks again Lily! 🥰❤?

Ivan

2.0

I ordered something a few days ago & got told the item has been sold out once I got to the store. That's fine. I asked for a refund, they messed up the amount the first time, but that got fixed. I was gonna leave with the receipt, but turns out it was just for them to keep. The barista was kind & professional, as always. However, today I realized that the refunded amount never appeared on the Starbucks card nor my credit card linked to my APP. It doesn't show up on my history & it doesn't add up either. An annoying experience. Idk how that happened, but the way refunds work needs a revamp. No clarity & I don't get to keep a receipt. I also wish the APP would stop baiting me with items that are already sold out, instead of making me make a trip to get a "refund" in person.