Starbucks
Your daily neighborhood sanctuary for signature handcrafted espresso and perfectly paired café bites.
OPEN6:30 am - 10:30 pm
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Reviews often mention
Display Alldrink(6) coffee(5) favorite(4) cafe(4) boissons(3) terrasse(3) barista(3) helpful(3) cashier(3) pet(3)
⭐ 1/5 - Extremely disappointing customer service
Very disappointing experience at this Starbucks location.
I specifically ordered a small iced coffee, but I was given a large & charged accordingly, even though that was not the size I requested. On top of that, when I received my drink, it was simply black iced coffee with no milk or cream.
I went back to the counter expecting the situation to be handled professionally. Instead of trying to understand my concern or offering to correct the order, the employee simply told me that there was milk on the side & that I could add it myself. Her attitude made the situation even more frustrating. I wasn't asking for anything unreasonable - I simply wanted the order I requested & paid for to be handled properly.
Mistakes happen, & I completely understand that. What makes the difference is how employees respond when a customer points out a problem. A simple explanation, apology, or offer to correct the order would have resolved the situation immediately. Instead, I was left feeling like I was inconveniencing the employee simply by asking for help.
After reading other reviews for this location, it seems that I'm not the only customer who has experienced poor customer service here. Of course, I cannot say whether those customers dealt with the same employee, & I can only speak about my own experience. However, seeing other reviews mentioning unfriendly or impatient service makes my experience even more disappointing & suggests that customer service at this location deserves more attention from management.
I hope management takes these concerns seriously & provides better training on communication, order accuracy, & basic customer service. I definitely expected better from Starbucks.
I don't know what has been happening in the last few months but it seems like they're understaffed. It takes SO MUCH time to get your coffee. & when there is staff, they do anything but the orders. They clean stuff, they do inventory. Meanwhile there is 10 people waiting.
It's sad because this place used to be efficient & workers used to be welcoming.
Their coffee is always cold & never consistent, each employee add a different amount of cream.
Every single time I ask for Matcha latte, they give me a regular coffee latte. Every damn time. I've wasted so much money here.
Good coffees, but service-wise there is no sense of urgency. Wait times can be high, be it to order or get your order (in comparison to other Starbucks locations).
Nice Starbucks location, veey convenient..but what I liked most is the service when I came. The guy making my coffee was very pleasant, helpful & friendly. It makes all the difference between me wishing to come back or not. I read some reviews that not every customer is so lucky to have a cashier or barista who cares, but I guess it depends on who serves you & who works that day, as they are all mostly students. & of course how nice you are as a customer affects how nice they are back to you.
If I want to go to Starbucks, I would definitely come back here again.
This used to be our favorite spot - my husband, our small dog, & I would come here often. We'd order a latte, sit at a table outside, chat, & soak in the energy of the day. Our dog loved being with us, quietly enjoying the moment & watching the street life pass by. The coffee was always delicious, the staff friendly, & the atmosphere welcoming.
Unfortunately, today we were told we could no longer sit on the terrace because the café isn't pet-friendly. We were quite surprised, as we had never seen any sign about it - & we had seen many other guests with dogs before. Sadly, we had to leave. It's disappointing, as we truly enjoyed coming here as a little family. Now we'll have to look for a new place.
C'était notre endroit préféré - nous y venions souvent avec mon mari & notre petit chien. Nous commandions un latte, nous nous installions à une table en terrasse, nous discutions & faisions le plein d'énergie pour la journée. Notre chien adorait être avec nous, profiter de l'instant & observer la vie de la rue. Le café était toujours délicieux, le personnel accueillant, & l'ambiance agréable.
Malheureusement, aujourd'hui, on nous a dit que nous ne pouvions plus nous asseoir en terrasse car le café n'est pas pet-friendly. Nous avons été très surpris, car nous n'avions jamais vu de panneau l'indiquant - & il y avait souvent d'autres clients avec leurs chiens auparavant. C'est vraiment dommage, car nous aimions sincèrement cet endroit en famille. Il va falloir maintenant chercher un nouveau lieu.
Nice hints of the Starbucks coffee ink! 5 reasons to come Free internet Warm & happy stuff Magic 9f Starbucks Wheelchair accessibility button on the front door Sweet patio for people with pets, even whith crocodile 🐊