FR
Montreal Restaurants: RestoMontreal.caMontreal Restaurants: RestoMontreal.ca

Logo RestoMontreal.ca

0
×
Loading filters...
Coffee Shop

Starbucks

Your daily neighborhood sanctuary for signature handcrafted espresso and perfectly paired café bites.

Downtown
3.3$
OPEN6:30 am - 10:30 pm
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Photo of Starbucks, Downtown - Montreal
CaféSandwichesDesserts & SweetsBreakfast
Loading suggestions...

About

Starbucks serves a comprehensive selection of premium arabica coffee beverages, ranging from signature espresso-based lattes and cappuccinos to seasonal handcrafted cold brews. The menu features an extensive array of artisanal sandwiches prepared with high-quality meats, cheeses, and fresh produce. Patrons select from a wide variety of decadent desserts, including classic pastries, rich brownies, and cake pops that cater to diverse preferences. The environment facilitates both productive work sessions and casual social interactions through a consistent, modern interior design focused on efficiency. Every drink relies on ethically sourced coffee beans, roasted to precise profiles to ensure consistency across the global brand. Beyond the primary beverage offerings, the selection includes nutrient-dense protein boxes and yogurt parfaits designed for immediate consumption. This establishment maintains high service standards to deliver reliable quality across all menu categories.
Loading other locations...
Loading restaurants nearby...
Loading...
5★
36%
4★
12%
3★
7%
2★
36%
1★
9%

Restaurants in DowntownView More

Sésame Restaurant

Sésame

305 Rue Ste-Catherine O
(3832)
Siam Restaurant

Siam

1325 Boulevard René-Lévesque O
(2696)
Bivouac Restaurant

Bivouac

1255 Rue Jeanne-Mance
(2740)
Tiradito Restaurant
Le Taj Restaurant
Loading nearby events...
Loading related links...

Reviews for Starbucks

Food
Service
on Google3.9 (900+)
*as of 2026-08-15
5★
36%
4★
12%
3★
7%
2★
36%
1★
9%

Review Summary

Starbucks offers consistently delicious beverages and a welcoming atmosphere that many customers enjoy, particularly appreciating the high quality of their specialty drinks like the matcha latte and holiday classics. While experiences can vary depending on staffing levels and individual service interactions, numerous guests highlight instances of exceptionally kind, helpful, and pleasant staff members who go above and beyond to ensure a positive visit. The convenient locations make these cafes a frequent choice for many, with some visitors noting that attentive service and generous preparation truly enhance their overall experience.
Page 1 of 1 - 9 Reviews

⭐ 1/5 - Extremely disappointing customer service

Very disappointing experience at this Starbucks location.

I specifically ordered a small iced coffee, but I was given a large & charged accordingly, even though that was not the size I requested. On top of that, when I received my drink, it was simply black iced coffee with no milk or cream.

I went back to the counter expecting the situation to be handled professionally. Instead of trying to understand my concern or offering to correct the order, the employee simply told me that there was milk on the side & that I could add it myself. Her attitude made the situation even more frustrating. I wasn't asking for anything unreasonable - I simply wanted the order I requested & paid for to be handled properly.

Mistakes happen, & I completely understand that. What makes the difference is how employees respond when a customer points out a problem. A simple explanation, apology, or offer to correct the order would have resolved the situation immediately. Instead, I was left feeling like I was inconveniencing the employee simply by asking for help.

After reading other reviews for this location, it seems that I'm not the only customer who has experienced poor customer service here. Of course, I cannot say whether those customers dealt with the same employee, & I can only speak about my own experience. However, seeing other reviews mentioning unfriendly or impatient service makes my experience even more disappointing & suggests that customer service at this location deserves more attention from management.

I hope management takes these concerns seriously & provides better training on communication, order accuracy, & basic customer service. I definitely expected better from Starbucks.

Aug 9, 2026
on Google

I don't know what has been happening in the last few months but it seems like they're understaffed. It takes SO MUCH time to get your coffee. & when there is staff, they do anything but the orders. They clean stuff, they do inventory. Meanwhile there is 10 people waiting.

It's sad because this place used to be efficient & workers used to be welcoming.

May 17, 2026
on Google

Their coffee is always cold & never consistent, each employee add a different amount of cream.

Apr 7, 2026
on Google

Every single time I ask for Matcha latte, they give me a regular coffee latte. Every damn time. I've wasted so much money here.

Mar 2, 2026
on Google
5.0

Service is good. Coffee is good. 10/10

Feb 7, 2026
on Google

Good coffees, but service-wise there is no sense of urgency. Wait times can be high, be it to order or get your order (in comparison to other Starbucks locations).

Jan 19, 2026
on Google

Nice Starbucks location, veey convenient..but what I liked most is the service when I came. The guy making my coffee was very pleasant, helpful & friendly. It makes all the difference between me wishing to come back or not. I read some reviews that not every customer is so lucky to have a cashier or barista who cares, but I guess it depends on who serves you & who works that day, as they are all mostly students. & of course how nice you are as a customer affects how nice they are back to you.

If I want to go to Starbucks, I would definitely come back here again.

Sep 11, 2025
on Google

This used to be our favorite spot - my husband, our small dog, & I would come here often. We'd order a latte, sit at a table outside, chat, & soak in the energy of the day. Our dog loved being with us, quietly enjoying the moment & watching the street life pass by. The coffee was always delicious, the staff friendly, & the atmosphere welcoming.

Unfortunately, today we were told we could no longer sit on the terrace because the café isn't pet-friendly. We were quite surprised, as we had never seen any sign about it - & we had seen many other guests with dogs before. Sadly, we had to leave. It's disappointing, as we truly enjoyed coming here as a little family. Now we'll have to look for a new place.

C'était notre endroit préféré - nous y venions souvent avec mon mari & notre petit chien. Nous commandions un latte, nous nous installions à une table en terrasse, nous discutions & faisions le plein d'énergie pour la journée. Notre chien adorait être avec nous, profiter de l'instant & observer la vie de la rue. Le café était toujours délicieux, le personnel accueillant, & l'ambiance agréable.

Malheureusement, aujourd'hui, on nous a dit que nous ne pouvions plus nous asseoir en terrasse car le café n'est pas pet-friendly. Nous avons été très surpris, car nous n'avions jamais vu de panneau l'indiquant - & il y avait souvent d'autres clients avec leurs chiens auparavant. C'est vraiment dommage, car nous aimions sincèrement cet endroit en famille. Il va falloir maintenant chercher un nouveau lieu.

Jul 31, 2025
on Google

Nice hints of the Starbucks coffee ink! 5 reasons to come Free internet Warm & happy stuff Magic 9f Starbucks Wheelchair accessibility button on the front door Sweet patio for people with pets, even whith crocodile 🐊

Mar 13, 2024
on Google