Second Cup Café comes across as a cozy, spacious spot with plenty of seating and outlets, a good place to study or relax, and renovations have improved the interior and atmosphere. Reviews show mixed service experiences, with some staff warm and welcoming and others busy or briefly unfriendly during rushes. Coffee and pastries get praise, with highlights like hot chocolate, cinnamon latte and dulce de leche cake, though a few drinks can be disappointing or need more care, and prices at times feel high. Some comments mention inconsistencies such as limited staff during peak hours, cleanliness issues in restrooms, and the sense that the location has shifted toward a restaurant format in places. Overall the place is seen as comfortable and inviting for many, but reliability and value can vary by visit.
I had a great experience here. The coffee was fresh & well-made, & the atmosphere was cozy & perfect for studying or relaxing. The staff were friendly & the service was quick. Definitely a nice spot if you're looking for a good coffee break in the city. I'll be coming back!
I find the employees often make mistakes & act cold with customers. Lots of seating & electric outlets available, great place for studying. However, I would rather go somewhere else.
⭐⭐⭐⭐⭐
Just arrived in Montreal & was looking for a hot coffee when I came across Second Cup. Such a cute & cozy spot! The staff was super friendly, there's plenty of space to sit, read, or work, & the selection of coffee, smoothies, sandwiches, & pastries is great.
Excellent first impression-will definitely be back. ☕?
The service is good. The staff are nice & very welcoming. There's no problem there but the frappe they made me was horrible. It was 90% ice with a touch of coffee. For 7.50$ it was really not worth it.
Lovely café with such a warm vibe. The lady working there was very kind, I had chocolate cake & earl grey tea both were great. A perfect spot to chill for a bit.
Jan 25, 2026
on Google
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We visited yesterday after a cold long walk, the atmosphère was so warm & the cashier was super welcoming & friendly. They were so busy due to the protest running outside but the service was super good. We got cappuccino & americano. Definitely going to visit more often.
Got here for couple of times during my visit to Montreal, perfect service, coffee & food. Decent quality & lovely staff, specially the tall guy who looks like the manage
Dec 29, 2025
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I'm a long-time customer of this café & i like the new look after the renovation. The interior design has improved a lot & the atmosphere feels really nice now. The staff are friendly, helpful, & always smiling. I really enjoyed my coffee & dulce de leche cake on a very cold day. recommended ✨
Excellente expérience au café. Malika offre un service impeccable, toujours avec le sourire & une grande gentillesse. Elle fait vraiment la différence.
I was shocked after my purchase at this location with a big peace of hard plastic that was in my sandwich 🥪 😐
I almost sallow it.
There was no compensation, no apologies.
Very unprofessional.
I have contacted there team online nothing resolved
100% sure , it was the Stanley location. Year 2023.
Ticket#134553/Second Cup/Second Cup Contact Form -- has been updated
i had a cinnamon latte today morning. delicious & expertly crafted. exactly what I look for in a café. they have a great selection of coffee & & speciality drinks for each season, all made with care. definitely will come back again.I can tell the team really care about their customers, their welcoming & being friendly made my day
Went to second cup for my 2nd caffeine fix. Food & drinks were a bit pricey but other than that the service was decent. I like the dining area with 2 floors.
Extremely disappointed with my visit. I ordered filter coffee, & they served me a single shot with hot water, claiming it was filter coffee. The quality was terrible, & they were blatantly dishonest about it. The place also smelled like onion & food, making it impossible to enjoy coffee. I will never come here again & definitely won't recommend it!'
