Second Cup Café
Coffee Shop
Second Cup Café
Opens Tomorrow at 6 am Christmas Eve: hours might differ
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Reviews for Second Cup Café
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Display Allcoffee(30) cafe(17) recommend(11) clean(8) shop(7) drink(7) sweet(4) latte(4) studying(4) study(4) friendly staff(3) croissant(3)Page 1 of 2 - 26 Reviews
Kevin
I've been to many coffee shops, & this one has been the worst experience for me so far. Personally, I didn't find it pleasant. During my visit, the afternoon shift workers were speaking & laughing very loudly, & I kept hearing the F word being used by the workers. It felt to me like they didn't care about the customer experience. This made the atmosphere uncomfortable for me, especially since I came to relax & enjoy my time.
Also, watch their responses to customer feedback. They accuse customers of lying instead of addressing their concerns, & they try to hide bad reviews by having the owner & their team give themselves five-star reviews to bury the legitimate negative feedback instead of addressing the issues raised. They even called my feedback'spiteful' & thought that sharing my disappointment about hearing his workers using the F word was'policing freedom' rather than legitimate customer feedback.
Please review their unprofessional behavior in relation to my feedback so you can understand what I'm referring to. An apology & a clear intention to address the situation would have been enough for me to remove it, but they chose to continue with the same unprofessional conduct.
Maria
Tasty coffee & kind staff! I would definitely recommend going there.
Ll
The coffee was amazing, the place was spotless, & the staff were so sweet & patient. I really appreciated the great service!
Salim
I went to this Second Cup with my family & I absolutly loved my experience there. The service was super quick & really friendly. Not to forget that their coffee & was absolutly tasty! 10/10 recommend
Craig
An excellent coffee shop...great food,excellent coffee & a friendly manager...
Mireille
I've been going to this second cup for 6 years now. Always a great experience. Owner is super friendly! Favourite coffee shop!
Romeo
Nice place to sit down & have coffee & their variety is nice to have for picky people. I always see young adults enjoying themselves here while studying.
Alyssa
Although second cup as a coffee chain is excellent & has great Canadian coffee, I will not be returning to this location. The staff was exceptionally rude to my sister, mother & elderly grandmother when they visited the location. I will be using other locations in the future.
Justin
I absolutely love this Second cup! The employees are all very nice & super friendly! Every time I go it is always clean. The coffees & pastries always taste good & fresh.
Sheldon
The coffee was really good the staff was very very friendly the place was clean however the Blueberry Scone tasted like it was frozen all of their muffins are wrapped up in plastic because they don't sell enough. None of the pastries are fresh I would not go back
Asal
I absolutely love the service! Great coffee! Clean & a great place. I recommend!
Zena
This second cup is my safe space! The vibes are very nice for any work I need to get done. The staff are always so welcoming. The coffee is always fresh & exactly how I want it every time. The music is not loud so you can work calmly or have convos with your friends. Lastly, the staff really takes care of the cleanliness of the tables & the overall coffee shop. So no sticky tables! I'd recommend this place to anyone who likes coffee & nice vibes!
Samantha
This place has been my go-to spot to study for the past few years. The staff are lovely people & the owner even knows my order by heart! Cozy environment with great food & drink options, & the iced matcha latte is so so good! Great place for studying or grabbing coffee with a friend!
Eddy
Great place for a perfect second cup. Love the coffee & the gentlemen behind the counter gives great service & make a great flat white.
Tania
This coffee shop is owned by lovely people, & the friendly staff & atmosphere make it the perfect spot to study, unwind, or catch up with friends. I 100% recommend it!
Mustapha
It was my first time visiting this place in the West Island, & I must admit I was impressed by the coffee. It doesn't taste like diluted soap water like some of their big branch neighbours in the area; instead, it has a very rich & creamy flavor. In addition to that, the staff is amazingly friendly & welcoming. I've definitely found my new spot in the West Island & will be recommending it to my friends!