Second Cup Café

C

5.0

Best coffee shop! They always make perfect coffee! never a miss. The customer service is amazing, they know your order by heart, & they always take the time to make you feel welcomed.

Brent

1.0

The older gentleman who works the counter has no idea on what customer service means. I am not sure if he is an owner or an employee...whatever, he is in the wrong line of work.
When I see him there, I now go elsewhere for my coffee. He creates an unwelcoming atmosphere. Simple requests (for the washroom, cream ots, etc.) are met with a debate or, refusal.

Gellybean369

5.0

I've been here countless times & I've only ever had great experiences & coffee

Amir

1.0

The man Who works there is very Rude. Not a good place to take your Coffee.

Kassandra

5.0

I had the Vanilla Flash Cold Coffee & it was great & even asked for me to taste it before I leave in case it needed to be adjusted !

Jax

5.0

Incredible place to go! Owner is amazing! Super tasty coffee!

Joanna

4.0

Love their coffee
I buy the beans for home

Maria

5.0

Kind staff & great coffee. My go to!

Queen

1.0

Despite being a regular customer, the old man who works there is consistently rude. I've never seen a business (especially a restaurant) gatekeep a restroom like him. I usually get my order & sit there to work on a few projects. Ofc, I have to use the restroom, I spend the morning drinking coffee (that I purchase there) & water. I have a weak bladder. I have never sullied the restroom. Once I blew my nose & forgot to flush. Old man, told me I left the washroom dirty, I didn't flush & made a big deal over just toilet paper. No urine, no nothing but toilet paper. He was RUDE about it. Another time he said that there was water all over the floor when I left. Impossible, unless after washing my hands, water dripped, from my hands onto the floor. So the floor was covered with water?? That guy over exaggerates & makes a big deal out of EVERYTHING! He's worse than dealing with a nagging woman. He works there & gets paid. Flush the tissue & mop the floor. Anything major, let me know & I'd be careful. But to make a big deal every time out of everything is stupid. He is rude & so much more. Careful, he HATES people using the restroom. You can tell how much he hates it when you ask.

Rob

1.0

What horrible people…total lack of humanity!
I often pop in to get a coffee/snack while shopping in this strip mall.

Last I was there, I grabbed a coffee & walked out to go about my shopping.

About 15 minutes later had an URGENT need of a toilet.
The shop a door over that I was in by now didn't have a toilet, so I ran back to Second Cup & asked to use the bathroom.
She said it was for customers only, I explained that I had bought a coffee a mere 15 minutes prior & I was about to have diarrhea all over their floor…she asked for a receipt.
Who keeps a receipt for a coffee?

The poor girl explained that she'd love to let me use the toilet, but they are on camera & can be fired if I don't purchase something.

To avoid having an accident right there in front of the cash, I purchased a bottle of water (almost 4$!!!).

I get it, you're a private business & can choose to restrict the use of your bathroom…
But then don't be surprised if someone in my situation, who again had purchased something but simply chosen to leave the premises, feels that you lack humanity, compassion & common-sense.
Next time, a person might just have an accident in front of the counter…is that better for business (& your staff) than just giving someone the bathroom key?

How you treat people matters…you've lost a customer because of it.