Second Cup Café

C

5.0

Best coffee shop! They always make perfect coffee! never a miss. The customer service is amazing, they know your order by heart, & they always take the time to make you feel welcomed.

Rob

1.0

What horrible people…total lack of humanity!
I often pop in to get a coffee/snack while shopping in this strip mall.

Last I was there, I grabbed a coffee & walked out to go about my shopping.

About 15 minutes later had an URGENT need of a toilet.
The shop a door over that I was in by now didn't have a toilet, so I ran back to Second Cup & asked to use the bathroom.
She said it was for customers only, I explained that I had bought a coffee a mere 15 minutes prior & I was about to have diarrhea all over their floor…she asked for a receipt.
Who keeps a receipt for a coffee?

The poor girl explained that she'd love to let me use the toilet, but they are on camera & can be fired if I don't purchase something.

To avoid having an accident right there in front of the cash, I purchased a bottle of water (almost 4$!!!).

I get it, you're a private business & can choose to restrict the use of your bathroom…
But then don't be surprised if someone in my situation, who again had purchased something but simply chosen to leave the premises, feels that you lack humanity, compassion & common-sense.
Next time, a person might just have an accident in front of the counter…is that better for business (& your staff) than just giving someone the bathroom key?

How you treat people matters…you've lost a customer because of it.

Kevin

1.0

I've been to many coffee shops, & this one has been the worst experience for me so far. Personally, I didn't find it pleasant. During my visit, the afternoon shift workers were speaking & laughing very loudly, & I kept hearing the F word being used by the workers. It felt to me like they didn't care about the customer experience. This made the atmosphere uncomfortable for me, especially since I came to relax & enjoy my time.

Also, watch their responses to customer feedback. They accuse customers of lying instead of addressing their concerns, & they try to hide bad reviews by having the owner & their team give themselves five-star reviews to bury the legitimate negative feedback instead of addressing the issues raised. They even called my feedback'spiteful' & thought that sharing my disappointment about hearing his workers using the F word was'policing freedom' rather than legitimate customer feedback.

Please review their unprofessional behavior in relation to my feedback so you can understand what I'm referring to. An apology & a clear intention to address the situation would have been enough for me to remove it, but they chose to continue with the same unprofessional conduct.

Mireille

5.0

I've been going to this second cup for 7 years now. Always a great experience. Owner is super friendly! Favourite coffee shop!

Ritta

5.0

Great service. Cleanest coffee shop I've been to.

Craig

5.0

An excellent coffee shop...great food,excellent coffee & a friendly manager...

Zena

5.0

This second cup is my safe space! The vibes are very nice for any work I need to get done. The staff are always so welcoming. The coffee is always fresh & exactly how I want it every time. The music is not loud so you can work calmly or have convos with your friends. Lastly, the staff really takes care of the cleanliness of the tables & the overall coffee shop. So no sticky tables! I'd recommend this place to anyone who likes coffee & nice vibes!

Tania

5.0

This coffee shop is owned by lovely people, & the friendly staff & atmosphere make it the perfect spot to study, unwind, or catch up with friends. I 100% recommend it!

Amelie

5.0

This coffee shop has be my to-do spot for the last 2 years. It's the perfect place to study, its quiet, the wifi always works & it's open until 8pm. The owner is always friendly & professional. He knows my coffee order by heart. XD The coffee is always consistent which is rare. I recommend this place to everyone :)

Adil

5.0

This is my go-to at least 3 times a week.. for many reasons. The owner is kind, friendly & very professional. He works hard on maintaining the place cleaned & it's very apparent. He's consistent in the beverage & food he prepares. With all that combined, he created a great atmosphere within the coffee shop with recurrent & pleasant customers. Definitely recommend this place !!