Rubis Rouge - Red Ruby Rouge
Bold Szechuan spices ignite the senses at the heart of the city.
CLOSEDOpens Today at 10 am
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Amenities, services & more
Reviews often mention
Display Alldim sum(40) cart(13) chinese(9) authentic(8) quality(7) recommend(7) busy(6) fried(5) tip(5) dishes(5) chinatown(5) decent(5)
Ive been going to Ruby Rouge for 20+ years but hadn't been in 3 years.
I went this past Saturday & was shocked & saddened .
1st the place is filthy! The tablecloths, seat covers, & carpet were beyond filthy with stains of all colors!!
Some seat covers were so filthy darkened by stains you go see it from several tables away!
If a restaurant doesnt care how filthy the areas are that their clients can see, what's happening in the areas you can't see.
2nd the taken from the carts was cold, & the selection was limited at 11:30 am dimsum, just 2 carts on the floor at a time.
Finally the service ....... the service has always been'special' so I know what to expect.
The waiter got into a loud fight with a elderly chinese couple about a tip, almost shoving the elderly man, & smashing the dishes loudly into the plastic bin.
When my guest asked the waiter if they had coffee the waiter laughed in her face , saying ,'coffee, what this isn't tim Hortons, walked away laughing.
When we asked for a spoonful more of mayonnaise for the fried shrimp dumplings, the waiter looked us up & down, & muttered something & walked away .
The rudest disrespectful behavior ive ever experienced.
Sadly Ruby Rouge is no longer what it use to be.
This was, without a doubt, one of the most disappointing dim sum experiences I've had. I genuinely don't understand how this restaurant is still operating in its current condition.
The first thing that stood out was how unclean the restaurant felt. The chairs were covered in white cloth that looked like it hadn't been washed in years, the entire place looked worn down, & there was a strong unpleasant odour throughout the dining room.
The service was just as disappointing. The servers were rude & dismissive. Whenever we asked for something, we were told to ask another server, & often no one came back to help us.
The restaurant advertises itself as a venue for large events like birthdays & weddings, but based on the condition of the space, I honestly can't imagine celebrating an important occasion there. I remember this restaurant years ago, & it used to be much better. It now feels like the owners have stopped investing in maintaining the restaurant.
As for the food, it was mediocre at best. Nothing stood out, & it certainly wasn't worth the visit.
The most concerning part of our experience happened when it was time to pay. While processing the payment, the server changed the tip amount on the payment terminal while holding my father's card. When we questioned her immediately, she appeared embarrassed & couldn't provide a clear explanation. For that reason, I'd recommend paying close attention to your bill & the amount being processed before completing your payment.
Unfortunately, I won't be returning, & I can't recommend this restaurant based on my experience.
Very large Hall type of restaurant serving dim sum. The food is excellent, the service is quite good ladies pushing dim sum carts. The restaurant is very large.
Great dimsum. Been going there for over 20 yrs. The quality is consistent.
We love an authentic dim sum restaurant where the food is served from trolleys & we've been to Ruby Rouge before, but not for some time.
It's a large, cavern-like place, sparsely decorated but always busy with a good buzz. There's several trolleys roving around serving a good variety of dim sum: steamed, fried, etc. The service is quite surly, but we always got the food we wanted & some of the servers would go off looking in other trolleys if we couldn't see the dish we were after.
The food was ok & tasty - not fine dining. We enjoyed our lunch here.
(Also posted to my food blog on Instagram @AbbeyKing16)
Resto Ruby Rouge est situe dans le Quartier Chinois de Montreal. Ce resto sert la cuisine Cantonaise style familial alors mieux d'y aller en grand nombre (idealement 4 personnes & plus) pour pouvoir partager de nombreux delicieux plats ensembles surtout que les portions sont tres genereuses. Je vous conseille d'appeler pour reserver votre table car en fin de semaine, le resto est souvent plein pour des gros anniversaires, des celebrations communautaires, des marriages, etc. en soiree. De 9h @ 14h30, ce resto a un service de Dim Sum, ce sont des petits plats de dumplings, des nouilles de riz, des patisseries, des petites bouchees, etc.
C'est le plus grand resto chinois reconnu dans la Communaute Asiatique dans le Quartier Chinois. Allez les encourager. Merci pour le bel accueil & service. Au plaisir, Missy A.
extremely poor service & poor attitude from waiters, at the cash when you pay & at the reception when you get a number to wait for your table for dim sum... whether this is busy lunch weekend or weekdays. they speak poorly english or french & staff attitude is poor to the point it's almost unacceptable & rude... towards paying customers. food is so so at best & price is not cheap either. so in summary, i do not recommend going here for takeout or to dine-in. & if you bring friends or family here, you will be completely embarrassed because the waiters ignore their customers & almost never check on you to see if you need anything, & yet, they expect a 15-20% tips. crazy sense of entitlement! completely do not recommend this place!
Très déçu 😞 de mon expérience. Les pattes de poulet sont fades, la sauce ne goûte rien ou ce n'est pas assaisonné correctement. Les calmars frits étaient froid 🥶. Les boulettes & dumplings étaient bonnes. Le service est slow. Ambiance est agréable. Meilleur Dim sum 🥟 ailleurs ;)