Rosélys

Geneviève

3.0

I went to Rosélys for high tea & I have to admit my expectations were very high. Sadly it didn't meet my expectations. The savory pieces were delicious but all the desserts were too sweet, probably because of the overuse of white chocolate. The tea was delicious but the waitress was not very knowledgeable of her teas. She also brought the receipt before we were even finished. I expected more for such a high-end establishment.

26 nov. 2023

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Glyn

5.0

My wife & I went to brunch on October 1st to celebrate our 19th wedding anniverary. We always enjoy our visits as we were married in the hotel in October 2004. Though it has received a huge makeover since then, including the name (formely Le Montréalais) the location generally lives up to the standards we have been used to for many years. This was the first time we were able to celebrate since the pandemic, so we were pleased we finally could.

There were just a few small issues that I would like to bring up. The lamb roast was very tasty, however, I found that using tongs to tear the flesh off the roast to be a bit strange, also wasn't very generous with the portioning. The roast beef loin was tasty but was very tough to eat, I admit it was very rare, but perhaps offer steak knives as an option. The waitress we had wasn't super attentive, we needed to request coffee twice before she brought some over. We neede to request tea twice before she brought some over. We needed to request grapefruit juice twice before she brought some over. The last point is that at the table we were seated at had a splash of something on the windows, not sure what it was but it looks like it had been there at least a few days, looked like it could have been egg yolks. Despite these few things we will continue to celebrate our anniversary here in the future. I bring up these points as a reminder not to let the level of service or quality slip to honour the legacy of the late Daniel Fornara a consumate professional to whom service & quality were a point of pride.

17 oct. 2023

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Maria

2.0

Don't bother with this place & go to the Ritz. Poor customer service, no one knows what they are talking about. I made a reservation for high tea & ended up speaking to 4 different people who all told me very different & contradicting things.
First, I call to reserve, they take down all my info & tell me the HIGH TEA will be 99$ per person (even after specifying that we wanted the REGULAR tea not the barbie one) & that it will be all in one bill because we are a big group. I'm told that the reservation is made & I should receive confirmation in 2 days. 2 days pass & I have no confirmation so I call. The second person tells me that my reservation was never made & does it all over again, & that it will be 99$ per person & that I have to pay EVERYTHING IN ADVANCE, I say but we are 10 people, are you saying I will have to pay 1000$ before the actual day? I am told YES & that someone will contact me for the payment details. When that person contacts me, they tell me it's actually 54$ per person & that I have to put down a % deposit (so not the full amount) that will be taken off the final bill. I pay the deposit & it is charged on my card. The day comes & the server (who was very unpleasant from the start) tells us that we can pay separate bills. I ask then what happens to the deposit I made (how/when am I getting it back?), & the server tells me (rudely) that I was never charged anything because that's not how it works & that it was only going to be charged to me if we did not show up. Which is not true because I still see that charge on my account. I had to call the hotel (because the restaurant was not picking up after many calls) & they told me it takes 7 days to get it back. On top of that, many food items from the high tea were missing when they first brought us our order.

15 oct. 2023

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Jessica

4.0

We went for Barbie high tea. It was very pink. Loved the tea, very good food. Place is very busy... & the service was very slow. I don't think I would do it again.... 75$ for high tea before tax & tip is really just crazy. Maybe 50$ would be okay. It wasn't that luxurious.

25 sept. 2023

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