Mama Dumpling
FERMÉOuvre aujourd'hui à 11:00
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Commodités, services et plus
Avis pour Mama Dumpling
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Afficher toutdumplings(57) soup(9) price(8) fresh(8) cozy(7) steamed(5) fried(5) peanut butter(4) wonton(4) options(4) quick(4) lamb(4)
I will never go back to this location. What happened today was completely unacceptable &, quite frankly, one of the worst restaurant experiences I've had.
My coworker & I arrived at 12:10 p.m. for lunch. We were the third customers in the restaurant & placed two simple dumpling orders. There was absolutely no reason for what happened next.
We wasted our time driving to this restaurant, only to spend nearly 50 minutes sitting there watching customer after customer who arrived after us place their orders, receive their food, eat, pay, & leave. Meanwhile, we were completely ignored.
As we were running out of time, we even asked if our order could be changed to takeout. That made absolutely no difference.
At 12:48 p.m., after waiting almost 40 minutes, we asked the man in charge if our food was ready. He came out carrying bowls of dumpling soup for another table & gave the impression that he didn't want to be bothered. Instead of stopping to address our concern, he brushed us off, offered no explanation, no apology, & showed no urgency whatsoever. His attitude made us feel like our time & our business didn't matter.
We walked out empty-handed. No food. No explanation. No apology. Just a complete waste of our time.
This wasn't just slow service. This was poor management. If customers who walked in well after us were able to order, receive their meals, & even finish eating before we received anything, then something is seriously wrong with how this restaurant is being run. Orders should never be handled this poorly, & customers should never have to chase staff just to find out where their food is.
It's disappointing because we had previously ordered from this location on multiple occasions & enjoyed the food. Unfortunately, good food doesn't excuse terrible service. Respecting your customers' time is just as important as the food you serve.
Today, this restaurant failed on every level. They wasted our time driving there, wasted our time making us sit & wait while everyone else was being served, & left us with absolutely nothing after nearly 50 minutes. I will never return to this location, & I cannot recommend it to anyone who values their time.
Let me start off by saying, I barely write reviews.
My coworker & I previously ordered by delivery to our place of work, from this exact restaurant earlier this month.
Today, my coworker & I drove to Mama Dumplings from boul des Sources, to have lunch at this exact location & arrived at 12:10pm. We were the 3rd customers there & it was clear the two other customers before us had already ordered. We already knew what we wanted & we both placed our single order of steamed/ fried dumplings.
By 12:28pm, people had come into the restaurant to order & people were getting served & paying for their order before us - they were dining-in.
My coworker asked for our order to then be taken to go as we resume work at 1pm.
At 12:48pm, we asked the gentlemen - who was in charge, if our order was ready? The gentleman seemed too busy to care, while he was holding two soup bowls in his hands for another customer. My coworker & I left the restaurant empty handed - with no meals.
I have no clue what the issue was, it's one thing if everyone is also waiting & isn't being served, it's another thing when a ton of customer also dining-in & everyone who came after you, is eating before you. We are both Canadian females, ages 27-38 & mixed race & black.
I've been to several of their locations since I am a big fan of dumplings for a very long time & I am very picky eater .
You can't beat this place quality & price I've also been in the laval location theres a night & day difference. I can taste the food & the quality ingredients I live in laval I always make the détour to go to this location. Service is ok not bad not great but than again you never go to a Chinese place for the service lol.
Delicious soup & delicate wontons in the soup. .
The steamed dumplings were a very nice size full of chicken & flavour (we have also ordered porc). Very delicious & satisfying. I will be be back .
Great dumpling spot for lunch or supper. Friendly, casual vibes. Great value.
Cela fait plusieur fois que l'on vien & je n'ai jamais été décu! Nos choix préféré son boeuf, oignon, & fromage & la soupe wonton est tout sinplement délicieuse! Notre restaurant préféré de dumplings! À tous simplement s'en mettre plein la bouche!
Dumplings were solid. Service was ok but the wait was wayyy too long for 15 dumplings. Atmosphere & overall vibe there was pretty good tho
Very delicious dumplings made very quickly. Great for an appetizer. Lamb dumplings highly recommended
It took awhile for us to get our food, so maybe the waiting created unreasonable expectations? In any case, the dumplings had a meh factor. We ordered a bunch & only finished 1/3. The peanut butter wontons upset our tummy's unfortunately. The pan fried dumplings tasted better than the steamed.
My kids & I love to go here. It's our go to dumpling spot very fresh & delicious. The only issue is the pricing is a bit too expensive but other than that lovely restaurant!