Fuwa Fuwa

Mélyanne

5.0

Staff were very nice & happy to remake my drink when i said i didnt like it sparkly/fizzy Pancake were a little on the eggie side but besides that very good

19 sept. 2024

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Neeti

3.0

Honestly, my expectations were high as I had been to Fuwa Fuwa Toronto, just so mesmerized with the whole experience of having these souffle pancakes. Really looking forward to those pancakes in Montreal, the whole experience didn't go as expected & was pretty disappointing. We were told at the time of ordering that there is a 45 min to an hour wait, which was a buzz kill, but that's fine understandable they had just gotten over with a big rush as mentioned by the cashier. I also ordered 2 pancakes & a drink, for which they charged me (drink) $7 pretax when the price on the menu was $6, & when I asked, the manager returned the difference. Didn't understand why there was a discrepancy. Once we got our pancakes, they felt very flat. They didn't taste how we remembered them to be. There was nothing special as if it was missing something. The drink I ordered was a chocolate frappe which was just ice, I had to go to the manager & ask her to make it again. Which she kindly did, & it tasted 1000 times better. I did feel there were too many people behind that counter, & no one was properly managed. Like they all were doing their own thing. Genuinely felt a leader was missing there. I could just look at them & tell them the issues. If there are systems set in place & they are more organized, I am 1000 % sure they have the capability to do so much better. (This was the most surprising part for me) It's funny enough to say, when they are opening a new store in a new place. They decided two have two kitchen aid mixers to make the pancake batter, which was so surprising that one person was just making the batter continuously as they were running out of it so quickly because of the rush.

11 sept. 2024

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