Originally from Sichuan, China, in 1994, Haidilao Hot Pot is the largest direct-managed Chinese hot pot brand in China and a globally recognized Chinese restaurant chain, with the total number of customer visits now exceeding 1 billion.
Fondue Haidilao consistently earns praise for high-quality, fresh ingredients and flavorful broths, delivering an immersive hot pot experience with interactive features like noodle dances and birthday celebrations. The service is repeatedly described as attentive and friendly, and the atmosphere is lively and festive, with a broad sauce bar and extensive selections of meat, vegetables, and noodles that invite customization. The all-you-can-eat option in the evening is a popular draw for groups. However, it can be very busy with long waits, cramped seating at times, and occasional service hiccups, especially on off nights; language barriers at the front desk are also noted by some. Alcohol is not served. Overall, Fondue Haidilao is viewed as a standout, experiential restaurant where food quality and service excellence create a memorable, repeat-worthy visit, even if prices can feel high to some guests.
Superb service by Michelle & staff for the VIP room in a last minute holiday reservation for 10. The kids thoroughly enjoyed the experience & were very well taken care of with toys & souvenirs. Meats were fresh & tasted great. Service was attentive & fast, in particular Michelle checked in on us frequently & thoughtfully. Thank you for making our visit so positive! Will definitely return when in town!
La nourriture est excellente, le concept est vraiment unique mais c'est pas si clair ce qui est à volonté, c'est ce qui expliquema note d'une étoile pour le service. Nous sommes des habitués des restaurants à volonté du genre. Donc même si nous avions un ipad pour commander comme d'autres restaurants du genre (à volonté), notre facture a été assez salée d'avoir à tout payer ce que nous avons commandé & mangé. Comme nous n'avons pas eu l'information nous avons réalisé cela au milieu du repas.... Même encore en regardant le menu en ?ligne ce n'est pas clair. Si vous prévoyez plus de 100$ par personne ça vaut le coup d'essayer.
Dec 24, 2025
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If you like the hot pot, this place is one of the best. The food & service are amazing.
Marie served our table, she was so professional & friendly.
Definitely recommended.
Due to today's fire alarm, all the customers were evacuated & waiting outside for half an hour. When we come back, the soup are frozen & meats are overcooked. But no compensation given.
Steven served us very well! He was super down to earth & friendly! The vip room is really nice for a little get together, we were 5 & really enjoyed it. The food is always good there.
We had the best service from Steven! Thank you for being so accommodating & welcoming to our party of 5. The food was delicious & we loved the self service bar :)
Dec 19, 2025
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First time I've wanted to review a place on here, amazing amazing hot pot, staff is incredibly nice, Steven our waiter was super helpful this was a great meal.
Wonderful experience, nice & customer oriented employees, excellent food & had 0 wait time during lunch time (at least for the time we visited). Definetely competes in my top 5!
3rd time back here. High quality food coupled with high quality service from Steven. Not too noisy & nice ambience with little booths to sit in. We were too full to order but the hand pulled noodles are made in front of you like a mini show & the team is really skilled! Free ice cream for dessert! Excellent choice for celebrations.
L'ambiance est vraiment bien : on nous donne un tablier pour ne pas se salir, il y a un buffet à volonté pour les sauces avec de petits fruits, nous avons pu assister à un spectacle de nouilles en direct & la nourriture était vraiment bonne. Sachez que les quantités sont très généreuses donc ne commandez pas de surplus tout de suite : commandez le plat principal & les extraits ensuite! & pour finir on nous a proposé un peu de crème glacé à la fin. Vraiment, je recommande cette place!
This place is incredible & the food is amazing & the customer service is so great very respectful very kind. The spicy broth was really spicy with the numbing effect!! 🥵Our table host was Stevan he is a very generous person so sweet to talk. Overall experience was excellent!! ♥?♥?
