Originally from Sichuan, China, in 1994, Haidilao Hot Pot is the largest direct-managed Chinese hot pot brand in China and a globally recognized Chinese restaurant chain, with the total number of customer visits now exceeding 1 billion.
Reviews describe Haidilao as an exceptional, lively hot pot experience with fresh ingredients, flavorful broths, and a wide sauce bar, set in a fun atmosphere with noodle dances and birthday moments. The service is consistently praised for attentiveness, friendliness, and going above and beyond to help guests, creating a welcoming, engaging vibe. Reservations are often recommended due to crowds, and some visits note brief delays or cold seating during peak times, but most reviewers feel the value and generosity of portions justify the price, and many say they would return with family or friends for another memorable meal.
We have been loyal customers for years at Haidilao but a recent experience was truly disappointing. Disregard the removal of membership free drinks & late night student discount, the soup base was fishy & service was downgraded. Took the kitchens more than 15min to bring food to the table while fried rice was stick together in chunks - clearly stale. With respect, I here request an explanation form the restaurant since we have witnessed the service deteriorate over time.
I'm just glad that we finally have Haidilao in Montreal. Haidilao is hotpot chain that is well known for their food quality & top notch service. The broth, the meat cuts, the vegetables & seafood are just so fresh & tasty.
The service at Montreal location is getting better everyday. The food is also very fresh with great variety. Today service & food are just amazing. We were seen & accomodated by great staff, especially shoutout to Jason!
Thank you very much for the amazing services. We'll come back again & many times.
Absolutely a must-visit. The staff were so kind & helpful, the food was delicious, & the service was really fast. We opted for the all-you-eat special, with some extras like the noodle dance. The kids were amazed. They also gave little Haidilao lego sets to the children; very cool.
Lo, Jason & the rest of the team are the best. Their service is perfect. I highly recommend you to come see them & the food is very good. They will take care of you.
Meilleur service
Steven a offert un service exceptionnel. Il est très accueillant, souriant & attentif aux détails. Ça fait vraiment plaisir d'être servi par quelqu'un comme lui
The experience here was quite disappointing. After being seated, I waited nearly 10 minutes before someone came to explain the buffet menu. Even then, the explanation was unclear, & I was left confused about how vegetables were included in the buffet options & wasn't told I should get vegetables from the self-help station.
The service overall was very minimal & lacked attention to detail. No one asked about allergies or dietary restrictions, which is a very basic expectation in a dining setting. Additionally, I was not provided with separate food tongs for handling raw meat, which felt unprofessional & raised concerns about food safety & hygiene standards. I was also served shrimp without being provided gloves to peel them, which made the dining experience inconvenient & uncomfortable. This is a small but important detail that reflects the overall lack of attentiveness in service.
Overall, the service did not meet the level of professionalism expected from a restaurant experience.
- Update: Thank you for calling to follow up. I really appreciate the gesture-it was very thoughtful & sweet. Overall, the service was good, & I appreciate the attention to customer feedback. I just wanted to share my experience so that it could help improve the dining experience even further.
