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Amenities, services & more
Amenities, services & more
Reviews for Aspire AMEX Salon/Lounge
Reviews often mention
lounge(75) options(15) drink(13) airport(10) busy(10) buffet(10) code(9) flight(9) clean(8) system(8) cocktail(8) access(7)Poor check-in - slow & bureaucratic. Wait for food was also long. Cannot recommend it
Great spot. Relaxing. Not overcrowded. Great food. Bright & spacious
Avoid if you have limited number of lounge passes on your account/card.
Stopped here on my way from Europe & had 5 hour stopover. I was asked to come back 3 hours before my flight & there was a wait-list. Luckily bar seats were available so I took it. Later a lady came & asked me to move to another seat to accommodate a group of 3 people even though more seats around were available. They forgot to give me cutlery with my order. No teas, just coffee. All orders are super small & don't have much of a choice. I was honestly prefer a buffet to this not to wait 15 mins per item as you can't order several items at once here.
Great experience at this new lounge !!!! Staff , manager , food & overall lounge was 10/10.
Poor service & very poor customer service. Waited for 10 minutes at the front for someone to come. & Waited for 30 min & no food got delivered. Staff keep on saying they're checking. After 45 min, I left.
Very surprised of how poor the attitude of staff was.
Service is excellent & process of get in the longe is very simple. Front desk beautiful lady explained everything with a good manner & behaviour. Ample space.
I really enjoyed the service from Hamza he was very kind & respectful, experiences like this make us want to come back to the Amex lounge
After trying this lounge & reviewing it as a Visa-Dragon Pass user, I can say that it is not worth the time you spend waiting to get in. The food quality is average at best, & in some cases poor. You must order everything through your phone, one dish or drink at a time, & each order takes around 10 to 15 minutes to arrive.
To even have the option of using the lounge, you need to join the waiting list at least 5 hours in advance, & they will only allow entry 3 hours before your flight. In my case, I arrived 5 hours early & was called only 2.5 hours before my flight. I don't think someone arriving just 3 hours before departure would have any chance of getting in.
Overall, I no longer think this lounge service is worth it.
Hamza & Mouvad sont très gentils. Ils nous ont donné un excellent service, en plus qu'une bon conseil pour les plats & les boissons a? commander. On est très contents d'être client de la banque CIBC & ses sallons VIP. Merci beaucoup !
MLL Client, here because our lounge is closed. So glad it was. We walked right in at lunch time on a Sunday. The food was excellent & the table ordering via QR code was simple & fast. It is smaller than the MLL down the hall, but brighter, cleaner. We chose a table but there are variety of options. Loved the service - - staff were more than friendly. Thanks YUL domestic / you exceeded expectations
I had a great experience at the Aspire International Longue thanks to the wonderful receptionist! From the moment I walked in, she greeted me warmly & helped guide me through the menu with patience & a friendly attitude. Even though the cafeteria was busy, she stayed calm, organized, & made everyone feel welcomed.
Her name is Zora, & she is such a super kind girl with an amazing attitude. She was so smiley the whole time, & her positive energy truly made my day. It's not often you meet someone who can brighten your travel experience like that. Thank you, Zora, you made my day very good!
I had a great time at the lounge. The food was great. So were the cocktails (highly recommend the Gin cocktail). I also want to add the staff here is super helpful. I had a small incident as I lost my luggage at the security clearance & Dahlia the security manager was extremely helpful. She along with the Airport security manager Syed helped me find my bag by raising a complaint to the security team. They both went out of their way to help me locate it: lastly hands down the best coffee in Montreal airport. Highly recommend this place!
No line at 5am, kind staff, beautiful seating, but the food sucked. Ordered french toast, got bread pudding. Ordered a berry salad, got canned fruit. Ordered a vegan breakfast sandwich, didnt arrive at all. No tea, self serve coffee machine only. Honestly would have been better if it was just a simple buffet; the a la carte service got my expectations up!
Wonderful experience & the food was excellent. Staff was accommodating & friendly! Well done.