Overall, Amir is praised for generous portions, fast service, friendly staff, and dishes that feel fresh and flavorful, with standout chicken shawarma that is juicy and well seasoned, creamy hummus, and a crispy saj that many describe as a must-try; catering is repeatedly noted for reliability and on-time delivery with good communication, making large orders easy to manage, and the restaurant is often described as clean, welcoming, and a great place to enjoy a variety of dishes; several reviewers call it one of the best shawarmas in town and a favorite to return to, while some mention that service or food quality can vary by visit or location, including reports of tepid sides, undersized portions, occasional dish errors, and longer waits during busy times; a number of comments reference a recent change in ownership with mixed effects on consistency, but the overall impression remains highly positive with many planning to reorder or book catering again.
I have visited Amir several times in person, & my previous experiences were always positive. That is why today's situation was especially disappointing.
I placed an order, & neither the delivery menu nor the in-store menu indicated that chicken dishes were unavailable. I waited 30 minutes before being informed that my order could not be prepared due to the lack of the main ingredient.
On top of that, I was asked to cancel the order myself & was warned about possible issues with receiving a refund. This is completely unacceptable. Customers should not be responsible for internal inventory issues or the failure to update the menu.
As a result, my dinner & evening were ruined. As a returning customer, I expected a much more responsible & professional approach.
I would appreciate some form of goodwill compensation for the inconvenience, & I trust measures will be taken to prevent similar situations in the future.
Made the mistake of buy one get one on Uber for their shish taouk. Very little chicken (which was dry anyways), & a pathetic tiny drop of garlic sauce for each bol. Why are they rationing garlic sauce? Used to be both hummus & garlic, now it's basically neither unless you pay 2.50$ on Uber for a tiny cup extra? Save your time & money & don't order from here.
Amazing catering service! Huge Thank you Jason for managing our large order. We ordered for a party of 30 people. The food was delivered right on time with good communication, it was packaged very well. A great variety of dishes. The food was amazing, I was very proud to show off our Lebanese food to my work group, with an abundance of hospitality & flavors.
I will definitely order catering from there again!
The crispy saj mix was absolutely amazing! I asked if they could make it crispy, & without any hesitation the staff made it exactly the way I wanted. Fresh, perfectly seasoned, & incredibly delicious. I'm already looking forward to the family meal I ordered ahead of time from Amir for our Christmas gathering. This restaurant never disappoints!
