The Keg Steakhouse + Bar

Michael

5.0

Great supper out.

Warren

5.0

We were there with friends & reserved the bar side. It's a little loud but the vibe was very nice with the dark wood & lighting. Our waiter named Eyal was super friendly & was really very helpful in suggesting things. This young man is a true professional We had the bacon wrapped scallops & were really good. One had the onion soup. Really good & cheesy. 3 of us had the rib steak classic with mushrooms & double baked potato. This steak was insanely good. Seriously put it up against Gibbys or 40westt any day of the week. One of our friends had the shrimps. Really nice & large & she enjoyed immensely No room for dessert. Over all a really great experience

Christine

5.0

Marty was a fantastic server. Steaks cooked to perfection with fantastic customer service. Felt very well taken care of.

Dave

5.0

You can't go wrong, solid dishes that stay constant throughout their locations.

Quan

3.0

What can I say? It was a big disappointment. We were waiting quite long for our table. When we got our table, we had to wait very long for food. Then, the manager came out to apologize because one of the meals dropped on the floor & they had to redo a new one. By the time we got our food, it was barely the same quality. My onion soup was flat. It was as if there was no salt in the broth. Most of us ordered steaks & one ordered salmon. 2 out of 4 steaks were tasteless. The salmon was merely seared. I have been to this locations many time before & this time was not worth the money.

Jim

5.0

Food was great, steak, chicken & vegetarian. The service was superb.

Avy-Loren

5.0

Firstly this review applies to every location around Canada as I've been to most of them at least once. I'm not into supporting chain restaurants but this one is my exception & this is why. As a business consultant who has worked in the foodservice & hospitality sector as a consultant I am always impressed when a company is doing it right & for the right reasons - this being 100% a great customer experience in order to own that customer for life (in marketing it's seen as lifetime customer value). I'm business in general, companies & restaurants alike spend a lot of money on marketing their brand & services & the smart ones think long-term. The keg does this like no other one I have seen in their market & very few in other especially chains & even privately owned operations. As I always educate CEO's & teams, it's not if a company is going to mess-up it's how the company manages the reaction to their errors that makes the the difference & directly effects the long-term value of a customer. Steaks are generally not always easy to be cooked to perfection & often & especially in non-steakhouses you (I) can't expect a steak to be cooked to my satisfaction - & not because I'm a foodie & amateur chef. So here why The Keg deserves man kudos. When an error occurs the entire staff are trained to monitor a customers reaction to their served food. They actually watch to make sure its patrons are enjoying their culinary expertise & not just the atmosphere. On many occasions I have experienced moments where my steak was not cooked to my request which is pink inside & Chicago (crispy) on the outside of my steak which is typically a Rib Steak. I have ordered New York strip but have had issues everywhere including The Keg & it's largely due that this is a less marbled steak & often can be more dry & less juicy. I've also had this with my roast beef (which is awesome when cooked right - though their "au jus" does need more flavourful improvement as it's a little bland). Every time anything should go wrong the server & manager always owns up to their error & will personally make you feel at ease & without worry. They will quickly deal with the remedy & when they return with your new meal, all the trimmings are fresh & hot & the steak (in my example) typically is spot on (unless it's a 24oz roast beef or New York strip which seems to be a challenge), which is why I stick to the Rib Steak. & then the manager will be at your side asking if you could take a bite in the center to be sure that it's to your (my) satisfaction & in the event it's not, which is rare, they will own it again & offer you a replacent without worry of time or meal just to make you happy. & they will expedite it too - how I don't know but they rapidly (within 5 minutes) will return to the table once again with a fresh new plate of food & see if it's to your liking. In addition to this they realize the impact this has on other members of the table & generally address them & find a way to compensate the disruption with some form of comps. & they have a rule, that if they get it wrong the second time you don't pay. Now, PLEASE don't abuse this as in my case I can tell it's wrong for me within a couple of bite max, & I've not eaten the sides so it's clear I'm not looking for a free meal deal. For me it's about eating a great steak an "if" something should go wrong - & rarely ever with a Rib Steak, they have my back & make sure I'm happy. This is why for steak I prefer The Keg hands down & why I've been a patron for decades & you should too. Side note, everything they make is delicious from the big fresh & juicy shrimp cocktail to their meaty & tender ribs, to their fish & chicken dishes - all fantastic & also excellent value for the money. Their sides are delicious & portions are generous & with the money, especially their wedge salad with homemade blue cheese dressing. & don't get me started with their amazing hot fresh baked sour dough bread. Go & eat there asap!

GARY

5.0

I love this place ❤️ great tasty food at perfect temperature.....courteous & welcoming staff.....highly recommended & i will return!

Phil.

4.0

Good food but very busy.

Louis-Philippe

5.0

Pleasant & comfortable dining. Not loud, I could very easily understand our conversation. The bread was delicious & warm; the butter was well seasoned. The steaks came out at the requested temperature. The sides were warm & fresh. The tuna tartare with avocado was well seasoned, fresh, & quite good. The shrimp cocktail was delicious. Good wine & coffee. The creme brullee was also very good. Great dining experience!!!