Soup Zen Hot Pot offre l'expérience ultime du hot pot personnalisé qui comprend plus de 100 ingrédients frais et de première qualité, le tout à un prix fixe de 3,99 $/100 g. Notre menu est sans porc et halal, ce qui vous permet de créer votre hot pot à votre façon ! Vous avez la liberté de choisir vos produits préférés, en veillant à ce que vos préférences alimentaires soient respectées. Vous pouvez ensuite vous asseoir et savourer les plats délicieusement préparés par nos chefs de premier ordre, qui apportent leur expertise culinaire inégalée à chaque plat, garantissant ainsi une expérience gastronomique de grande qualité.
Soup Zen Hot Pot attire une expérience originale et conviviale où l'on compose son bol en choisissant ingrédients, bouillon et épices avant que le tout soit cuisiné et servi à la table, avec un système de pesée et un bar à sauces. Les avis soulignent une grande variété d'ingrédients, des options halal et végétariennes, et un bouillon signature riche et savoureux ainsi qu'un dessert glacé offert, notamment de l'ube ou une glace à la vanille selon les versions. Le concept plaît beaucoup pour son aspect interactif et personnalisable, et le rapport qualité-prix est jugé raisonnable par beaucoup, surtout en période creuse. En revanche, certaines expériences sont entachées par des files d'attente prolongées, une agitation du service et un décor parfois trop exigu ou bruyant; le temps d'attente et l'organisation restent les points faibles récurrents, ainsi que le fait que le coût peut monter rapidement avec le poids des ingrédients. Dans l'ensemble, c'est une adresse à essayer pour une expérience culinaire originale et réconfortante, idéale en temps froid.
Wait list doesn't serve a purpose. Waited for one hour, arrived, no one is seating clients. Saw someone just walked in without reservation. Organization is bad, people don't move while they select food because it is the same line as paying. Check out is slow so people are just stuck with five ingredients in front of them for 5 mins.
Oh yes, no price for the food. You only know how much you are paying until you get your receipt.
Sauce station is not clean, sauce plates are there with some garlic on it.
Wait for 20 mins for the food to be cooked. No water is provided. Asked for water, saw employee went to chat instead of bringing water to the customer. Went to get water by myself at last :)
Also, there's no toilet paper.
In addition, server forgot our ice cream even we asked for it
16 févr. 2026
sur Google
🍽️
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The food & the experience were very fun! The server didn't speak to us, avoided eye contact & only handed us the food. We received it after 2 tables that had come 10 minutes after us which was odd, but all good. We received free ube ice cream at the end which was very delicious. The food is kind of a more expensive version of ramen, so not that worth trying
Honnêtement 20/10 wow mon copain & moi étions vraiment surpris par ce restaurant. Nourriture fraîche & délicieuse. le service etait incroyable le gars a la caisse etait vraiment aimable attentionné agréable. Sans doute on retournerait.
9 févr. 2026
sur Google
🍽️
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Nous avons attendu 45min debout même si nous étions inscrit sur la wait-list. L'endroit est froid à cause des portes qui s'ouvrent puis se ferme nous avions l'impression qu'il n'y avait pas de chauffage! L'endroit est très petit pour le monde qu'ils accueillent mais le personnel est accueillant même si ils ont débordés. Dommage que nos soupes étaient tiède après 20min, vu la quantité de nourriture, on est resté 1h15 à manger. Bonne expérience pour essayer mais ça n'en valait pas la peine au final je n'y retournerais pas une deuxième fois.
Excellente expérience hier soir chez Soup Zen !
Le service était vraiment 5 étoiles. Le serveur était très attentif, courtois & efficace, on se sent bien accueilli dès l'arrivée. La soupe était délicieuse, bien assaisonnée & réconfortante. Une belle adresse pour un bon repas dans une ambiance agréable. Je recommande sans hésiter !
Nous avons attendu 1h30 sur la liste d'attente, ce qui était déjà excessif.
Une fois installés, l'expérience ne s'est malheureusement pas améliorée.
Mon bol, facturé 53 $, était composé d'aliments peu appétissants & franchement immangeables, ce qui est inacceptable à ce prix. Après, nous avons dû attendre 30 minutes supplémentaires pour qu'on nous redonne nos bols.
Nous avons également été placés au pire endroit du restaurant, le service était extrêmement lent & l'hospitalité inexistante. Aucune attention, aucune excuse, aucun geste pour compenser l'attente & la qualité décevante.
Au final, une expérience très frustrante & un rapport qualité-prix totalement injustifié. Nous ne reviendrons pas.
For information, I am a transgender person.
When my friends & I walked in, the manager very clearly held his phone up in a way that looked like he was taking a photo of me. I noticed it immediately, & so did the people I was with. When he saw that I noticed, he started looking left & right.
I spoke to his coworker & explicitly asked her not to talk to him about it. She ignored that, went to him anyway, & came back saying he claimed he was'just texting.' I'm sorry, but nobody holds their phone at a recording angle to text🤣, the situation just felt dismissive & dishonest.
What made it worse is that the manager never addressed it directly with me while serving us after his coworker spoke to him about it. Sir you are the manager. If it truly was a misunderstanding, & you weren't filming me, that would have been the moment to clarify, but he didn't. Which is why this review is being written.
The food was good, but the lack of professionalism & basic respect left a bad impression. I hope management takes situations like this more seriously in the future.
We are very familiar with the long waiting times at Soup Zen, which is exactly why we always use the online waitlist. The goal is simple. Avoid waiting physically & arrive when the table is expected to be ready.
This experience was not just an inconvenience. It was a clear failure in process & communication.
Here are the facts:
• We queued online on purpose to avoid waiting outside
• We planned our arrival based on the restaurant's own estimated wait time
• When the system unexpectedly moved us up by an entire hour, we called ahead
• We received confirmation TWICE, from two different employees, that the arrangement was acceptable
• We arrived on time for the originally planned seating
• & despite all of this, we were told to wait another 1h30 because there were no tables available
That is not a'busy night' issue. That is a broken system.
We joined the waitlist at 4:00 PM with an estimated seating time of 5:30 PM. About 30 minutes later, we received a notification giving us 10 minutes to arrive, effectively moving us up by a full hour. Since we had planned our timing around the original estimate, we called to explain the situation. Both times, we were reassured that arriving at 5:30 PM would not be a problem.
When we arrived, after waiting just to reach the entrance due to crowding, we were told no table was available & that we would need to wait another 1h30.
This is where the contradiction becomes unacceptable : Customers are expected to be there within 10 minutes when the system suddenly advances them. But when they arrive exactly at the originally confirmed time, after explicit approval, there is suddenly no flexibility at all. That makes no sense.
At this point, the purpose of the online waitlist becomes questionable. A system designed to prevent physical lineups is meaningless if customers are still expected to wait outside for 1-2 hours, with the risk of being removed from the list even after calling ahead.
The situation at the entrance only makes everything worse. People who come to queue in person often stay standing inside the entrance even after already giving their name for the waitlist, instead of stepping aside. This blocks others who are trying to come in to add their name & creates a constant bottleneck. As a result, the entrance becomes overcrowded, the doors keep opening repeatedly, & cold air comes straight inside. We could even hear people sitting at the table closest to the entrance complaining about the cold, which is honestly unfair to both customers waiting & those already seated.
The problem is made worse by:
• Lack of alignment between phone staff & on-site staff
• Being removed from the waitlist despite having called & confirmed
• A constantly congested entrance with no clear signage or crowd control
• Repeated confusion & frustration for customers
What's most disappointing is that these issues are repeatedly mentioned in reviews, yet there appears to be no improvement. The food is good. But good food does not excuse poor management. The experience matters, & here it consistently falls short.
For clarity, we did not blame the hostess personally. This is a management-level issue, & accountability belongs there.
We ultimately left & were seated quickly at a neighboring restaurant.
On etait 5 sur une liste d'attente pendant 45 mins. Lorsqu'on s'est présenté on nous dit que l'attente sera un 2h supplémentaire & que l'application utilisée n'est qu'une estimation de temps. Ou bien prenez des réservations ou bien du premier arrivé premier servi. Ça va éviter de perdre le temps de tout le monde qui se déplace.
