Soup Zen Hot Pot propose une expérience de fondue chinoise asiatique vibrante et authentique, spécialisée dans une sélection raffinée de bouillons savoureux et d'ingrédients frais de haute qualité. Les convives sont invités à découvrir une diversité de viandes finement tranchées, de fruits de mer frais, de légumes croquants et de dumplings faits maison, tous préparés à être mijotés dans leur marmite choisie. Le menu met l'accent sur la nature interactive et conviviale du repas fondue, permettant à chacun de personnaliser son plat selon ses préférences personnelles. Cet établissement est réputé pour son engagement à offrir un voyage culinaire délicieux et engageant, en faisant une destination de choix pour ceux qui recherchent un repas unique et satisfaisant dans un cadre animé.
Soup Zen Hot Pot est très apprécié pour son concept de création personnalisée, offrant une vaste sélection d'ingrédients frais, des bouillons savoureux et un bar à sauces pratique. De nombreux clients soulignent les options halal inclusives, l'ambiance chaleureuse et propre, ainsi que la populaire crème glacée ube offerte en fin de repas comme étant des points forts de leur expérience. Bien que de nombreux avis louent le service amical et attentionné, notamment de la part de certains employés, d'autres signalent des incohérences dans la rapidité du service, de longs temps d'attente et des problèmes d'organisation occasionnels aux heures de pointe. Les opinions sur les prix sont mitigées, certains les trouvant raisonnables pour les portions généreuses alors que d'autres estiment que la facture peut grimper rapidement selon le poids des ingrédients choisis. Malgré quelques préoccupations concernant l'étroitesse des lieux, l'hygiène et des erreurs occasionnelles dans les commandes, le sentiment général demeure positif pour ceux qui recherchent une expérience culinaire amusante et personnalisée dans un cadre animé.
Worst experience ever had in a restaurant.. the waiter spilled hot soup over the table, my clothes & shoes.. luckily my phone survived.. the stain left on my clothes & shoes is permanent now & i had to put it all in trash.. i wish i remembered to take photos.. the managers made me fill a safety incident form & took photos of the damages.. & promised that someone will contact me later for a compensation or any sort of apology.. i didn't expect anything in return but an apology that's all.. but even this apology didn't happen. I would never go back to this place & would recommend it to 0 people. Unforgettable horrible experience.
To any of my vegan & vegetarian folks out there in Montreal, this is a very plant based friendly hotpot for sure!
The self serve ingredients place had plant based gyozas, plant based'fish' strips (haven't tried that one but I am curious to taste it next time). & they have three plant based hotpot broth options such as tomato based soup, mushroom soup & miso broth soup! I have tried both miso & tomato soup & they were delicious. They give free leftover container for your meal if you haven't finished & at the end of your meal & they give a free dairy ice cream cone as a dessert at the end of your meal. If you come over the week before 5PM/17H, they give you free iced tea for you with your meal & free chips at the entrance while you wait for your meal you have purchased. Very yummy & this is my third time visiting & it always hit the spot.
The toilets are clean & welcoming, they put the sink outside the toilet (except for the wheelchair friendly bathrooms) so that people can easily reach to wash their hands without occupying the bathroom before or after they have eaten their meals. They give out free floss, mouthwash & Qtips which is always something I love! They have one wheelchair friendly bathroom, one men's bathroom & one woman's bathroom.
We came on Thursday morning, 10 minutes before opening time. Despite arriving early, we were warmly welcomed & kindly asked to wait while they finished preparing everything.
There were no other customers yet, but the dining area was a little noisy because of the ventilation. However, you can choose a table farther away if that bothers you. The restaurant was very clean, & all the ingredients looked fresh.
We were also offered complimentary iced tea & ice cream afterward. We chose the ingredients we liked & also tried the Tom Yum broth. Everything was delicious, & the broth was moderately spicy (perfect for us).
It was a wonderful experience, & we will definitely come back again.
As a huge hot pot lover, this was my first visit to Soup Zen Hot Pot, & I was thoroughly impressed! I really enjoyed the build-your-own concept with a wide variety of fresh ingredients to choose from. The tomato broth was rich, flavorful, & packed with real tomato flavor. The sauce bar also had plenty of options, making it easy to customize everything to my taste.
The rewards program was a nice bonus too. I signed up for a membership & received a complimentary milk tea, which was a lovely surprise.
A special shoutout to Justin for the amazing service! He was friendly, patient, & attentive from the moment I arrived. He helped explain the concept, made sure everything went smoothly, & checked in throughout my meal. Since I was dining alone, his warm & welcoming attitude made the whole experience even better.
Great food, great atmosphere, & excellent service. I'll definitely be back to try more of their broths. Highly recommend!
Go to La Soupière Malatang. Im not going to explain the difference, but the quality is much better at La soupière Malatang than soup zen.
For privacy reason, i won't leak soupière or zen's organization or way to proceed, but as far I can say, soupière is way more worth it. I would also advice Fusion MAlatang right accross the street which have a great combinaison.
If you want for soup zen bc halal, try soupière too (even if not halal, meat can be removed), every broth can be turn vegeterian without altering the flavor (Because each broth is personalized & accomodated)
Service faster, less noisy, more accomodation & allergies preventions.
What an awesome experience where you get to build your own soup. You get so many choice of ingredients to use & it is well priced per weight. The ice cream included as dessert is the nicest final touch.
Had a great experience at Soup Zen Hot Pot. The food was fresh, flavorful, & arrived quickly. The broth had a rich taste, & there were plenty of ingredients to choose from. The staff were friendly & attentive, making the dining experience smooth & enjoyable. The restaurant was clean, comfortable, & had a welcoming atmosphere. Definitely a great spot for hot pot, & I'll be coming back again.
My favourite soup spot in downtown Montreal, love the cozy atmosphere, the broth options, the selection for vegetables, & meat! I also love that it is halal !
Service is great & the UBE Ice Cream is so yummy !
C l'un de mes spot préféré à Montréal, bonne soupe, bonne ambiance, j'aime le concept de prix au poids, la diversité des produits & leur fraîcheur. J'y suis allée au moins 4 fois déjà, & je n'ai pas été déçue 😍
