Soup Zen Hot Pot offre l'expérience ultime du hot pot personnalisé qui comprend plus de 100 ingrédients frais et de première qualité, le tout à un prix fixe de 3,99 $/100 g. Notre menu est sans porc et halal, ce qui vous permet de créer votre hot pot à votre façon ! Vous avez la liberté de choisir vos produits préférés, en veillant à ce que vos préférences alimentaires soient respectées. Vous pouvez ensuite vous asseoir et savourer les plats délicieusement préparés par nos chefs de premier ordre, qui apportent leur expertise culinaire inégalée à chaque plat, garantissant ainsi une expérience gastronomique de grande qualité.
Soup Zen Hot Pot propose un concept en libre service où l'on compose son bol et on paie au poids, avec un vaste choix d'ingrédients frais et de bouillons, un bar à sauces et une crème glacée offerte, ainsi que des options halal et sans gluten, offrant des bols personnalisables que beaucoup trouvent savoureux et généreux; l'expérience est populaire pour son ambiance conviviale et un service globalement chaleureux, mais les foules et les longues attentes peuvent rendre la visite difficile, le service peut être inégal et certains estiment que le prix final peut monter rapidement selon les ingrédients choisis.
We are very familiar with the long waiting times at Soup Zen, which is exactly why we always use the online waitlist. The goal is simple. Avoid waiting physically & arrive when the table is expected to be ready.
This experience was not just an inconvenience. It was a clear failure in process & communication.
Here are the facts:
• We queued online on purpose to avoid waiting outside
• We planned our arrival based on the restaurant's own estimated wait time
• When the system unexpectedly moved us up by an entire hour, we called ahead
• We received confirmation TWICE, from two different employees, that the arrangement was acceptable
• We arrived on time for the originally planned seating
• & despite all of this, we were told to wait another 1h30 because there were no tables available
That is not a'busy night' issue. That is a broken system.
We joined the waitlist at 4:00 PM with an estimated seating time of 5:30 PM. About 30 minutes later, we received a notification giving us 10 minutes to arrive, effectively moving us up by a full hour. Since we had planned our timing around the original estimate, we called to explain the situation. Both times, we were reassured that arriving at 5:30 PM would not be a problem.
When we arrived, after waiting just to reach the entrance due to crowding, we were told no table was available & that we would need to wait another 1h30.
This is where the contradiction becomes unacceptable : Customers are expected to be there within 10 minutes when the system suddenly advances them. But when they arrive exactly at the originally confirmed time, after explicit approval, there is suddenly no flexibility at all. That makes no sense.
At this point, the purpose of the online waitlist becomes questionable. A system designed to prevent physical lineups is meaningless if customers are still expected to wait outside for 1-2 hours, with the risk of being removed from the list even after calling ahead.
The situation at the entrance only makes everything worse. People who come to queue in person often stay standing inside the entrance even after already giving their name for the waitlist, instead of stepping aside. This blocks others who are trying to come in to add their name & creates a constant bottleneck. As a result, the entrance becomes overcrowded, the doors keep opening repeatedly, & cold air comes straight inside. We could even hear people sitting at the table closest to the entrance complaining about the cold, which is honestly unfair to both customers waiting & those already seated.
The problem is made worse by:
• Lack of alignment between phone staff & on-site staff
• Being removed from the waitlist despite having called & confirmed
• A constantly congested entrance with no clear signage or crowd control
• Repeated confusion & frustration for customers
What's most disappointing is that these issues are repeatedly mentioned in reviews, yet there appears to be no improvement. The food is good. But good food does not excuse poor management. The experience matters, & here it consistently falls short.
For clarity, we did not blame the hostess personally. This is a management-level issue, & accountability belongs there.
We ultimately left & were seated quickly at a neighboring restaurant.
A bit chaotic at first but the soup definitely makes it for it. Our server Hasma was also very nice. A nice little spot during Montreal chilly winter:)
Not the first time i come but definitely the last. The food was way more expensive than last time, the soup was so bland it tasted like salty water, & the staff was so extremely rude it was shocking. I understand having a bad day, but looking at the reviews, it's not the first time the cashier was disrespectful. On 5 people working, one person helped us. We payed 85 $ to be treated so poorly for very mediocre food. So disappointed.
Vraiment un concept original: on choisit tous les ingrédients que nous voulons & le prix est ensuite déterminé par le poids. Beaucoup de variété & de choix! Il y a également un bar à sauce pour rehausser les saveurs de la soupe. De plus, durant les jours de semaine avant 17h, un thé glacé est offert. Pour finir, un petit cornet de crème glacée est aussi offert comme dessert. Par contre, il y a beaucoup d'attente (peu importe l'heure (nous sommes arrivés à 15:30 & il y avait environ 45 minutes d'attente), donc je recommande de réserver en ligne avant d'arriver. Vraiment une belle place à essayer entre amis!
Had an amazing time at Soupe Zen Hot Pot! The food was very yummy & the whole experience was fun & enjoyable. Special shoutout to Justin, who went above & beyond to make our experience even better. Highly recommend!
Soup zen was fantastic! Great taste & options! Wish they would add teokbokki. It would taste amazing. Didn't expect it to cost as much as it did, but I chose heavy noodles so I'm sure it didn't help haha my total was $32. The servers didn't check up on us & I had to call them over multiple times. The sauce bar was dirty as well. I wish they had kept it a bit cleaner. The Ube Ice cream with the chocolate cone was delicious as well (the best part). All in all, great experience! Will be back again. I went around 1pm on a friday & the line was out of the door. Wait time wasn't too bad either!
19 déc. 2025
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Pas de français.
45$ pour une soupe
App de reservations pas fameux
Personne n'explique le fonctionnement
Placé a des tables juste devant la porte & la grande file, beaucoup de bruit & froid avec la porte qui souvre toujours.
Staff were very kind but Absolutely absurd pricing. I came with another person who knew in advance that soup zen would be costly & warned me about it; so she purposefully put a limited amount of ingredients in her bowl, yet her bowl came out to be 30$. My bowl WAS 50$!!!! 50??? 50$ FOR ONE BOWL OF RAMEN WHATTT. It's not like I put a hundred items, sure I put a'generous' amount of items for myself, but to be charged 50$ for one bowl of ramen is INSANE, Total for both of us was 80+$ ….. for 2 bowls of ramen……
Not to mention the spacing/seating was bad. We constantly had people & waiters walking right past us back & forth. Food was good, but 80$ ??.. seriously 80$ ? for 2 bowls of ramen…. never ever again
i have asked the dried spice but i get the soup instead. normally they give an ice cream at the end but i wait for 10 min to have waiter comet to the chair in front of me... no ice cream the end...
7 déc. 2025
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Ambiance extrêmement bruyante, soupe le bouillon n'est pas se que j'ai demander les serveur ne comprenne pas se qu'on leur dit, attente extrêmement longue. Seul point positif est le prix qui est pas che
J'ai trouver l'expérience très nice la plupart du personnel était vraiment gentil & serviable ! Vaste choix, par compte plus imprévisible pour les restriction alimentaire puisqu'impossible de savoir comment les autres font attention! 13$ pour une taille plus que suffisante de soupe! Je me suis mise en liste d'attente à distance & ça disait 15-30min d'attente finalement c'était plus 45-60min mais ça valait le coup. Faite toutefois attention au bouillon signature il en arrache niveau épice
Very nice Asian soup spot with a fun concept - you pick your own ingredients & they prepare the soup for you. The ingredients are fresh, the staff is very polite, & the ambiance is warm. A bit pricey, but the sauce bar was unique & interesting. The ice cream was also incredible!
The experience was great!
I like the idea of weighing your toppings. The soup is tasty & I've been here twice already. I'm definitely considering coming again especially the weather now is getting colder!
It's perfect!
12 nov. 2025
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Make a reservation; don't come here on a whim. I came here alone at 6pm on a Sunday. My wait was estimated to be 90 minutes. I ended up doing takeout, which they offer. The soup was excellent, & the experience just the same as dine-in. The staff were extremely kind; one brought me a chair while I was waiting without me having to ask. Don't waste your time or money on the bubble tea, it wasn't very good. The sauce bar though? Love. The atmosphere is loud & the area around the door is very crowded with nowhere to sit & wait. Overall, I would come back if I planned it better. My bowl was $25 with tax; it's pictured below! It was plenty of food
The first few times I came during summer, the service was good most likely because there were less people. But when I came yesterday, it was very chaotic. The cashier was not understanding the soup base I wanted & I had to make sure she got it right. Even then when my husband & I received our soup, they had mixed up both our broths. He wanted spicy tomato & I wanted no spice for mine. When I asked the server, she brought my soup back to the kitchen. I thought they were going to remake it from scratch but ended up just dumping out some of the spicy soup & diluting it. By the time I got my soup, all the vegetables were very wilted & still spicy since it soaked up the old broth & my noodles got soggy. I was really disappointed that they didn't remake it since it was their mistake. My husband was fine since he was able to add spice to his at least. Overall the concept is interesting but doesn't work since vegetables cook faster so you end always end up with things that are overcooked.
Food: Fresh ingredients & decent broth, with lots of variety.
Cultural issue: This isn't really hotpot in the traditional sense. What Soup Zen serves is much closer to Chinese málàtàng - a Sichuan street food style where you pick your ingredients & they're cooked in spicy broth & served individually. Hotpot, by contrast, is a shared, communal meal. The restaurant markets everything as'hotpot' &'Asian fusion' without ever acknowledging malatang or Sichuan origins, which feels like a missed opportunity & a flattening of culture.
Atmosphere: The interior is styled more like a European café than an Asian eatery. It doesn't match the cuisine's roots & makes the experience feel more like a concept restaurant than something tied to its heritage.
Overall: Good food, but I'd like to see Soup Zen respect the distinction between hotpot & malatang & give proper credit to its Chinese/Sichuan roots. Some cultural acknowledgment & more fitting decor would go a long way.
I ate at Soup Zen after running the Beneva Marathon & it was perfect. I sat at the bar, the reception offered me a free drink, but I forgot to mention it to the cashier. So if you are eating alone, sit at the bar & let the cashier know. The food was great & hit the spot after a long run.
