Soup Zen Hot Pot offre l'expérience ultime du hot pot personnalisé qui comprend plus de 100 ingrédients frais et de première qualité, le tout à un prix fixe de 3,99 $/100 g. Notre menu est sans porc et halal, ce qui vous permet de créer votre hot pot à votre façon ! Vous avez la liberté de choisir vos produits préférés, en veillant à ce que vos préférences alimentaires soient respectées. Vous pouvez ensuite vous asseoir et savourer les plats délicieusement préparés par nos chefs de premier ordre, qui apportent leur expertise culinaire inégalée à chaque plat, garantissant ainsi une expérience gastronomique de grande qualité.
Soup Zen Hot Pot propose un concept en libre service où l'on compose son bol et on paie au poids, avec un vaste choix d'ingrédients frais et de bouillons, un bar à sauces et une crème glacée offerte, ainsi que des options halal et sans gluten, offrant des bols personnalisables que beaucoup trouvent savoureux et généreux; l'expérience est populaire pour son ambiance conviviale et un service globalement chaleureux, mais les foules et les longues attentes peuvent rendre la visite difficile, le service peut être inégal et certains estiment que le prix final peut monter rapidement selon les ingrédients choisis.
I really enjoy your food & have been a regular customer since you opened. However, I wanted to share some feedback about my recent takeout order.
In the past, when I ordered my favorite soup for takeout, I always received a full bowl of ingredients & a separate full bowl of broth - since everything doesn't fit in one container. This time, I was given only one bowl, with almost no broth, so it didn't really feel like a soup. When I asked about it, I was told it might be because I took fewer ingredients, but that's not the case.
Additionally, there was no handle bag provided. Carrying hot soup in just a plastic wrap is not safe & quite inconvenient. I understand you're still working on your takeout format, but it's been almost two months since opening. I'd strongly suggest at least providing standard paper bags with handles to make it safer & more comfortable for customers.
I'm sharing this because I really like your restaurant & want to keep coming back, but I hope these points can be improved soon.
Overwhelming, boba is wayyy too sweet but the main issue was the take out, we got three takeaway bowls to put our food in & all they gave us was a plastic thing to cover it, next thing you know we get home & our soup has spilt all over our bags, they couldn't even cling film it or give us an actual bag to carry them in? Plus it was pretty pricey… it was just a bit of a shame tbh.
2 août 2025
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Food was okayish. Environment was good. The experience was good. You have to fill up your bowl by yourself within the available items. After that they will weight & tell you the price. Not every item is super tasty.
It was a great experience, the staff was very nice & the dining room was very comfortable. These kind of places are expensive, so do not expect to pay under 20 dollars if you pack ur bowl like crazy. I took a small bowl & pack it up with just enough for my meal & it ended up being 17$, which is very reasonable as I've been to other places that have the same concept that charge more. In the end the food & the broth was great & I loved the sauce bar to spice up my broth.
This is a must-visit spot. It's so unique. Everything except 2 ingredients is halal. You can customize your own bowl, lots of ingredients to choose from. You get free ice cream for dessert. Service is amazing. The aesthetic of the restaurant is very cutesy as well.
Nothing bad but nothing great… they had some time to find their legs. Price is a little high for what you get… $40 for two « light » bowls. Staff is very kind & friendly. Wasn't busy on a Monday afternoon maybe 10 clients & even more staff but they were not able to serve us at the same time. Im not exaggerating when I say 7 mins apart « free ».ice cream isn't real ice cream… I'm in the service industry, if you are going to do something like that do it properly & I'd rather the price just reflect that.
I love that you get to fill your bowl with the ingredients you want. There is so much variety in what you can choose. Meats, fish, tofu, noodles, vegetables & so many other things. I had a decent sized bowl & it came to $30. I would say it is on the more expensive side. The place is cute but definitely chaotic. We went right before 6pm on a Tuesday, no wait but by 6:30 there was a lineup. The service was very good.
Fine restaurant, nothing special besides halal meats I guess? There's a couple other restaurants with this style of hotpot (more so malatang apparently) so don't come here thinking it's the style with a huge bowl that you put your ingredients into lol. Went with a large group & were seated fairly quickly on a Friday evening. Hosting staff at the front were nice & helped to explain how the system works but once seated everything was slowed & we all felt our table was ignored (no water refills were offered & staff turned an eye to our table) wouldn't come here again just because there's other spots I prefer for this style of hotpot but the food itself is solid (please PLEASE skip the cheese fish cakes..) & lots of add ins to choose from which is nice :)
My bowl was 23$ but our group ranged from 15-27$ so it's really dependant on what you chose! Would recommend stocking up on the meat cuts (lamb & beef) & mushrooms ^^
