Soup Zen Hot Pot offers the ultimate self-customized hot pot experience that includes over 100 fresh and premium ingredients—all at a fixed price of $3.99/100g, Our menu is Pork free & halal friendly,allowing you to create your hot pot in your own way! You have the freedom to choose your favorite items, ensuring that your dietary preferences are met. You can then sit back and enjoy the deliciously cooked food prepared by our top-notch chefs, who bring their unparalleled culinary expertise to every dish, ensuring a high-quality dining experience.
Soup Zen Hot Pot draws praise for its innovative pay-by-weight, build-your-own format with a wide range of ingredients, broths, and a sauce bar, plus halal and gluten-free options and complimentary ice cream at the end, which many reviewers love for the extra touch. The experience is described as cozy and fun, with generous portions, fresh ingredients, and friendly staff who explain the process and help when needed. Improvements in kitchen workflow have been noted by some, yet waits and lines persist during peak hours and the space can feel crowded and noisy, with a cold draft near the door and limited privacy due to tight seating. Value is variable, as prices can rise quickly with the weight of items, and a few guests report miscommunications or occasional delays with service or broth choices. Overall quality and variety are highly regarded, and the sauce bar and end dessert are consistently praised, though a minority point to occasional inconsistencies such as missing ingredients, overcooked vegetables, or flavor gaps in certain broths. Still, many say the concept, atmosphere, and overall experience make it worth returning, especially for a comforting meal with friends or family on a cold day.
Came to try it out for the first time with some friends that had been here before. Luckily one of them had joined the waitlist on yelp prior to coming here but even then we still had to wait.. not to mention how the entrance was crowded with people waiting as well & having had to wait outside in the freezing cold wasn't ideal…The staff that seated us was super duper nice, but not much can be said about the one handling the cash register. Space was very cramped. We ended up getting seated near the sauce bar, & while we were eating, we had to keep swatting away little fruit flies which was quite unpleasant & made us lose our appetite. One of my friends even ended up getting a stomachache halfway through her meal. Took us about ten minutes to flag someone down to get the free ice cream.. even then, the ice cream tasted very off. It had this chemically, nail polish taste to it. Not to mention how it slightly stained our lips & teeth… As we left, the entrance was so slippery with everyone's boots bringing in slushy snow.
Staff were very kind but Absolutely absurd pricing. I came with another person who knew in advance that soup zen would be costly & warned me about it; so she purposefully put a limited amount of ingredients in her bowl, yet her bowl came out to be 30$. My bowl WAS 50$!!!! 50??? 50$ FOR ONE BOWL OF RAMEN WHATTT. It's not like I put a hundred items, sure I put a'generous' amount of items for myself, but to be charged 50$ for one bowl of ramen is INSANE, Total for both of us was 80+$ ….. for 2 bowls of ramen……
Not to mention the spacing/seating was bad. We constantly had people & waiters walking right past us back & forth. Food was good, but 80$ ??.. seriously 80$ ? for 2 bowls of ramen…. never ever again
Dec 8, 2025
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i have asked the dried spice but i get the soup instead. normally they give an ice cream at the end but i wait for 10 min to have waiter comet to the chair in front of me... no ice cream the end...
Ooooooooooh! Concept oooooriginal pour des saveurs unique… dans un décor qui me fait penser à… Squid Game! Si vous êtes un éternel indécis, ce n'est pas pour vous! Le petit cornet à la fin de votre repas est un must.
Very fun & interesting concept. You are given a large bowl & tongs & invited to select items from a buffet. All meat, fish, pasta, veggies are in separate bowls placed on ice. There are gluten-free options. Then you select your broth of choice, it arrives piping hot at your table.
So delicious, such a fun experience. The free ice cream at the end is the best. I've been here 4 times in the last month. If i have strong allergies that could be affected by cross contamination I wouldn't come here, because you use the same pair of tongs for every bin of food.
I went once a Thursday night & everything was fine but the service was extremely slow but the food was good. Then went back recently & got food poisoning I suspect the eggs please be careful. Never going back.
Dec 4, 2025
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Amazing quality of food, great options, service can be a bit slow at times but it's because of high demand, staff are always working hard so not a knock on the restaurant for that. If you come here, you will definitely be back
Update: Well they're increasing the prices to 4.59/100g. Majorly disappointed. Oh & I noticed that if your pot is lighter, they'll add less broth too, so much for the'free' label.
Servers are nice, food is halal, will be back. It's weighed at 3.99$ per 100g, the broth is technically free but the pot itself is heavy. You wait to be seated then you go to the front, grab a golden pot & tongs, select your toppings, pay for them & they give you a number sign, you go sit down & they bring your cooked pot to your table. Don't forget to add side toppings & sauces from the counter near the washrooms. Love the topping bar & the free ice cream cone at the end! It's really good ice cream in a delicious waffle cone. I'd recommend the beef bone broth for first timers, it's the easiest flavour for beginners. Oh & don't buy the mango cheese foam tea, it's not good. The only issue I see here is that there are flies buzzing around & that the containers don't have lids & the flies might be buzzing in the kitchen too. They should do smth about the flies. I paid 20$ on first visit & 29.76 on second visit. The amazing part is that they have tooth floss picks & q-tips near the washrooms for your end of meal dental needs!
Dec 1, 2025
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Ambiance extrêmement bruyante tromper dans ma commande il a fallu je refait tous en plus très longue attente mauvais bouillons a été servie en plus incompréhension des serveurs...
Ambiance extrêmement bruyante, soupe le bouillon n'est pas se que j'ai demander les serveur ne comprenne pas se qu'on leur dit, attente extrêmement longue. Seul point positif est le prix qui est pas che
J'ai trouver l'expérience très nice la plupart du personnel était vraiment gentil & serviable ! Vaste choix, par compte plus imprévisible pour les restriction alimentaire puisqu'impossible de savoir comment les autres font attention! 13$ pour une taille plus que suffisante de soupe! Je me suis mise en liste d'attente à distance & ça disait 15-30min d'attente finalement c'était plus 45-60min mais ça valait le coup. Faite toutefois attention au bouillon signature il en arrache niveau épice
Nov 29, 2025
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You can get on the waitlist online. The food is great! It was a great experience as well. The staff are super friendly! Definitely recommend! Bring your family!
Food is okay. Not bad but not really fresh, also they cook the noodles to really soft that makes the texture a bit not good. But the service are really good!!every one are really nice💗💗would come again for the really good service🔥
