Soup Zen Hot Pot

Camomille

1.0

We had a food poisoning
We were a group of 8 for our friend's birthday. First we called in advance & even tho they knew we where a party, they told us we couldn't reserve ( some business don't accept reservations & it's all right that ain't the issue. )
We arrived about an 40 minutes before the hour we fixed (5:40 pm so we were there at 5 ). The waitress ( extremely kind btw ) told us we needed to be on a waiting list. The waiting list told us we could only eat at 6:36pm. The waitress ( really kind ) told us we could have a table at 6pm because she knew we were a huge group & she'll talk to the other waitress to not assign anyone at the table next to the first table of 4 when the clients will be over. Well someone actually put clients at the table that was supposed to be ours ( We understand that it aint the fault if the restaurant is full ) & they still asked us to make our bowls even tho our table wasn't ready.
We paid for our food, & well usually you are supposed to wait at your table but we couldn't sit down because there were 2 clients over with their foods, the foods was packed, coats on & they were on their cellphone for a good 15 minutes. During this time we had to wait near the sauce bar, kitchen & bathroom blocking all those entries because we were a group of 8 so we were blocking staff & other clients because of that. After the waitress ( the one that made the mistake) talked to the 2 clients that they needed to leave because even tho we putted all our things at the table right next to them they didn't know there were clients waiting for them to leave. ( here again the clients behaviour is not the restaurant problem. )
We sat down & we waited an other 15 minutes for 3 bowls to arrive. We still waited 30 minutes for other bowls to come & still not every one had their bowl. I was one of the last & one of us received their bowl when everyone was almost over that's not normal. We understand the restaurant was full but usually when you have a group you try to bring all the food in a short laps of time because especially if we already wait 30 minutes before getting the first 3 bowls. My friend took the miso broth one she said it was awful, I took the #1 with medium spice broth ( if you usually get the medium spice in a restaurant take the soft one has a spice lover I can tell you this was not medium but I like it any way ).
For the food it was awful. Everything that has see food was horrible, the fried stuff was all squishy I wanted to puke instantly. The only thing that was good was the meat, the bokchoy & the broth. At least it was served hot.
Two of us had a food poisoning we didn't ask the others.

Matia

5.0

Came to visit Montreal with my husband & let me tell you… this has to be one of our new favourite restaurants. Bowls were amazing, versatile with fresh ingredients brought out every few minutes for restock & the employees were just wow. So kind, attentive & helpful when it came to our needs as guests (also my allergies- & yes I'm that one problematic customer allergic to peanuts & sesame going to a restaurant like this). Overall the experience was incredible! Came for Iftar & ended up getting two bowls & a boba which totalled to about 70$. Bowls are based on weight so this will definitely vary. You also get free ice cream at the end of your meals which was hands-down one of the best soft-serve I've ever had.

When it came to our table we joined the yelp waiting list & it notified us when table was ready (couldn't have been more than 25-30 minutes from the time we joined @ 5:15pm)

Can't wait to come back again!!

Amélie

1.0

i came here & was thoroughly disappointed w the quality of the food. i really don't enjoyed the gentrified visual of the place. the servers were really nice tho. it's just a shame the food is bad :

Mia

4.0

Trés bon, mais je peux le manger comme une fois chaque 3 mois pas plus

Isabella

1.0

My friend & I were so excited to try this soup because of the amount of recommendations we found on TikTok about this place. We went yesterday & we did not know you have to add yourself to the waitlist upon arriving because the place is full specially that Friday night. We found the soup overpriced & we both ended up paying 62$ for 2 soups & 2 sodas. When we left the restaurant & arrived home, my stomach started to hurt so much, I started vomiting all night & couldn't sleep till 8am because I got reflux. My friend was sick too, we were both intoxicated & is such a shame because we were not expecting this experience to end up like this. Unfortunately I wouldn't recommend this place to my family or friends & I am definitely not going back as I almost ended up going to the hospital.

Ruchi

5.0

Lovely place! Soul satisfying! The purple yam ice cream was soo good. Will visit again.

Urooj

3.0

This time the quality was pretty down the forks were dirty & something was wrong with the broth it smelled off i thought it was normal but at night it gave my husband & I the worst stomach ache extreme

Yang

4.0

good but need to wait

??

2.0

Its lowkenuinely overpriced. I payed 22$ which isnt THAT much compared to the horrendous amount other people pay & i still regret it. I ordered the Miso broth medium spice & it had absolutely no flavor, all i could taste was low quality chili oil probably bought on walmart. I Didnt even get that many ingredients so the price really pissed me off & the meat, vegetables & mushrooms didnt even soak up any flavor at all, they tasted so much like absolutely nothing i might have aswell not gotten any broth. I also tried the sesame sauce which had a bitter smoky taste that genuinely just ruined my night. Without mentioning that the soup was so hot i burned my tongue with every single slurp. It was mere torture, 100°C soup burning my mouth constantly, tasteless vegetables, tasteless meat, low quality broth, overpowering chili oil that became so disgusting after a few spoonfulls that i couldnt even look at it anymore & the constant reminder that i had spent 22$ on this big bowl of pain & misery. Ice cream was good though & the staff was pretty nice ig.

Joséphine

5.0

This is one of the best places to enjoy hot pot in a wintery weather. It's delicious, it's comforting. The broth was flavorful. A lot of choices from seafood, to meat to vegies. & if you come here before 5pm, you get free tea. They have different flavors. We had peach & it was lovely. Ube ice cream was free. Was very good but very sweet (not for me lol). The best part was the excellent service we received. Thank you to Justin. He's the sweetest!