Monday

11 am - 11 pm

Tuesday

11 am - 11 pm

Wednesday

11 am - 11 pm

Thursday

11 am - 11 pm

Friday

11 am - 11 pm

Saturday

11 am - 11 pm

Sunday

11 am - 11 pm

About

Soup Zen Hot Pot offers a vibrant and authentic Asian hot pot experience, specializing in a curated selection of flavorful broths and fresh, high-quality ingredients. Guests are invited to explore a diverse array of thinly sliced meats, fresh seafood, crisp vegetables, and handmade dumplings, all prepared to be simmered in their chosen pot. The menu emphasizes the interactive and communal nature of hot pot dining, allowing each individual to customize their meal according to personal preference. This establishment is known for its commitment to providing a delicious and engaging culinary journey, making it a premier destination for those seeking a unique and satisfying meal in a lively setting.

Reviews for Soup Zen Hot Pot

Food

Service

on Google4.1 (900+)

*as of 2026-08-15

4.0 544 ratings

5★

58%

4★

16%

3★

2★

10%

1★

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Reviews often mention

ingredient(67) soup(67) broth(65) ice cream(54) bowl(39) options(36) sauce(30) halal(26) recommend(26) fresh(20) bouillon(20) bol(19)

Review Summary

Soup Zen Hot Pot is widely appreciated for its customizable build your own concept, featuring a diverse selection of fresh ingredients, flavorful broths, and a convenient sauce bar. Many patrons highlight the inclusive halal options, the cozy and clean atmosphere, and the popular complimentary ube soft serve as standout features of their experience. While many reviewers praise the friendly and accommodating service, particularly from specific staff members, others report inconsistencies in service speed, long wait times, and occasional organizational issues during peak hours. Opinions on pricing are mixed, with some finding it reasonable for the generous portions and others feeling it can become expensive depending on the weight of the ingredients chosen. Despite some concerns regarding crowded seating, hygiene, and occasional mix ups with orders, the overall sentiment remains positive for those seeking a fun, personalized dining experience in a lively environment.

Page 12 of 34 - 338 Reviews

Fanny

4.0

Nice place to eat a big soup hot pot style. Lots of choice. Tasty broth & sauces. Ice cream offered for dessert. Negative point: tables are too close to each other.

Apr 5, 2026

on Google

Yunzhi

1.0

Very disappointing experience. The attitude we received felt extremely poor &, honestly, it came across as discriminatory. We waited a long time just to be seated, then were largely ignored with almost no service during the meal. What made it worse was that after the meal, other tables were given ice cream, but we were not. We asked about it, & even after that, the staff responded in a very dismissive & unmotivated way. Overall, the service felt neglectful & unfair, & it left us with a very bad impression.

Apr 1, 2026

on Google

Fatimé

5.0

Très belle expérience

Apr 1, 2026

on Google

Emelie

5.0

The food was incredible. I am gluten free & there were many options to choose from including some very exciting noodles, not just your classic vermicelli rice noodle. My bowl came out fairly pricey but unlike other restaurants the portions are very generous, in addition to being high quality ingredients. The sauce bar was such a trip, so delicious & fun!

Apr 1, 2026

on Google

Karolanne

5.0

AMAZING i looove it so much! The purple ice cream was so so good !

Mar 28, 2026

on Google

Erfan

1.0

Terrible place, don't waste your time & money. They've raised their prices so much that it's not worth it anymore, & they added so many tables you can barely walk in there. Greedy business. The service is also terrible. We had to wait so long to get seated even though we were on the waitlist, & again waited so long for the food. The staff are also horrible. It says unlimited ice cream but when we asked for seconds the server the tall black guy gave me an attitude saying'really? again?' & never brought it for us waiting so long until we left.

Mar 28, 2026

on Google

Chloe

1.0

Good when they first opened. Now, it's horrible. First, tables are so close together that it's so likely a server will spill hot soup all over you. There was a very rude server, tall black dude who refused to serve us. He was dismissive & made weird comments. They should hire better people. Wouldnt come back again. A shame because the food is ok.

Mar 28, 2026

on Google

Omar

5.0

Super delicious, beautiful experience, worth it 100%, free ice cream, I loved this restaurant. I highly recommend. Also Halal certified.

Mar 28, 2026

on Google

3.0

i dont think enough people understand they are having a dish called Malatang in chinese. The concept of mini hot pot has been around for a long time in china & yet this place gives zero credit to where this concept comes from. There is no indication inside the restaurant whatsoever. The place looks like a poke restaurant. Just feels like westernized / repackaged for instagram. The food & service itself where fine. But as a chinese this felt like a weird experience seeing my culture being repackaged for the sake of attracting a wider audience. I am not sure what the owners are thinking about that but looks like they are profiting off of a trend if they are not going to explain to the people what the food is about & where it comes from.

Mar 28, 2026

on Google

Alex

5.0

Great service & I was always greeted with smiles. Amazing food, was very satisfied. Free ice-cream was the best part

Mar 28, 2026

on Google

Soup Zen Hot Pot

Authentic Asian hot pot bubbling with bold flavors and fresh ingredients in the heart of the city.

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Reviews for Soup Zen Hot Pot

Review Summary