Rockaberry reviews highlight delicious pies and cakes, a strong dessert menu, and a welcoming ambiance with a good location that makes it a popular spot for friends and family. The food overall is praised for freshness and taste, with soups and sandwiches also noted as solid, but service quality appears inconsistent across visits, with some experiences featuring friendly, attentive staff and others showing delays, minimal eye contact, or takeout orders taking priority over sit down customers. When the service is at its best, the staff are described as warm, professional, and memorable, contributing to a positive impression; at other times feedback points to long waits and uneven attention. Pie quality varies, with some pies described as excellent and others as dry or over spiced, and occasionally items arriving not quite as expected. Prices are sometimes viewed as high but are often balanced by the perceived quality. Overall Rockaberry remains a go to for desserts and meals, delivering great flavors and atmosphere while highlighting opportunities to improve consistency and staffing.
Wow just wow the food here is amazing I got the nachos & aswell as a piece of carrot cake & it was phenomenal. As for the service the ladies working were so friendly & welcoming & gave amazing service. Very happy with this location !!
The food is delicious 😋 service is always friendly & they endeavor to make your stay & eating experience relaxing & tasty. They can & do, go the extra mile to ensure customer satisfaction. This is my go to place with friends & family.
We had a reservation for 19 people, but when we arrived the tables were not ready & there was still food left on them. The manager initially told us that no reservation had been made, then later retracted that statement. She was also alone handling all the orders, which clearly affected the service, & I understand that this was not entirely her fault. Unfortunately, the overall experience was disappointing, & it will be the last time I visit this Rockaberry location.
This location did not display that there are strawberries INSIDE of the cheesecake pie. I am allergic to strawberries. At other locations, they are only on top & I can remove them. I had an allergic reaction when I bit into the one from this location.
Dec 12, 2025
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Not worth spending your money here. I've been coming here for years, & the service has gotten much worse especially recently. Don't expect to be seen by a waitress for around half an hour when you show up. Food is okay. The people that work here will avoid your table for hours & would rather hang out with their friends. Don't expect to pay at your table, you will end up paying at the front because your waitress will not come to your table.
Overall, Rockaberry has great food, a great location, & a great ambiance. The only thing that consistently takes away from the experience is the customer service. When you walk in, you're rarely greeted, & staff often avoid eye contact or continue talking among themselves while customers wait. This leads to long delays even for simple pickup orders.
Recently, I ordered two slices of pie for Uber pickup & arrived about 45 minutes later, but the order still wasn't ready. Had I not stop the waitress to tell her I came for a pickup, she would've continued to ignore me. When I finally received it, one of the slices even seemed off, with barely any apple in the apple crumb cheesecake. It's disappointing because the pies really are excellent, but the lack of welcoming service makes it hard to want to return. I've once had excellent service from a guy named Simon, I believe. But very disappointing for the inconsistent customer service from the girls.
If the staff were more attentive & friendly, this location would easily match the quality of its food & atmosphere.
Bought the pumpkin & pecan pies. The pecan was so dry no one enjoyed it. Pecans were overly cooked & the interior of the pie was hard & not smooth. The pumpkin pie was so spiced, that no one enjoyed it. At this price, will not be buying. Felt like mass production. Staff could learn a few manners. I was not willing to accept a pumpkin pie that was overflowing & burnt on 2 sides, & was dismissed by the man serving. Sorry unnaceptable.
Short-staffed. Good location, soup & sandwich were good, apple crumble cake seems half baked. The main issue is that they're short-staffed, so people buying take out & uber orders take priority over clients sitting there, I had to go twice to the cashier to order tea & pie, then to ask for the bill.
Oct 1, 2025
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Food was amazing as usual. Service was not great, waited for a while for my coffee after getting my pie. Very long wait to pay the bill as well.Not Impressed..
I'm a repeat customer at this Rockaberry location & I have to say, their cakes & pies are delicious! The meals are great too. The prices are a bit on the higher side, but it's worth it for the quality.
Very nice selection of pies & food. Place was full but still had great service. Special thanks to Caitlin who was our waitress & took care of us & made sure everything was great.
Aug 13, 2025
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Great menu with salads, bowls, sandwiches & a wide range of sweet pies. Everything was very fresh, & the service was excellent. Great place for an outing with friends & family.
James has given us an AMAZING service each time we go, he is the best we have ever had!!! Thank you James for serving our group of women with warmth & ALWAYS with a smile, your attentiveness & remembering our orders by heart, your professionalism & really making our experience unforgettable that we recommend this Rockaberrys to everyone!!! Thank you James!!!!
