Rockaberry's pies and desserts earn praise for their delicious flavors, a clean and comfortable space, friendly staff, and strong food quality that makes it a popular choice for dates and outings, with many noting a great location and ambiance and a willingness to help. Yet consistency in customer service varies, with reports of long waits, limited greetings, and staff who seem occupied with other tasks, as well as occasional delays for pickup orders; a few pies were described as dry or overly spiced and some experiences suffered from short staffing. Overall, the place stands out for its desserts and atmosphere, and most patrons say they would return, especially for the pies, though improvements in attentiveness and service could elevate the experience.
Rockaberry, the ultimate best they have the best apple crumble pie & other delicious cakes & desserts for any occasion. Also the latte is the best. I actually love coming to this place. It's so good & for the price of 2 pies you can get a whole cake is priceless.
May 11, 2026
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I ordered a blueberry cheesecake pie for a birthday celebration, & it ended up being a pretty disappointing experience, especially given the $50 price tag.
The biggest issue was how poorly it was assembled: all of the blueberry filling was concentrated in just one half of the pie. That meant when we started serving it, some slices were overloaded with fruit, while others had almost none at all.
It made for an awkward & honestly embarrassing moment for me, especially at an event that was supposed to feel thoughtful & special.
For something marketed as a small batch local treasure dessert place, I expected better consistency & attention to detail for an order. There's lots of other ways for businesses handle the mistakes (like 2Good2Go).
Wow just wow the food here is amazing I got the nachos & aswell as a piece of carrot cake & it was phenomenal. As for the service the ladies working were so friendly & welcoming & gave amazing service. Very happy with this location !!
This location did not display that there are strawberries INSIDE of the cheesecake pie. I am allergic to strawberries. At other locations, they are only on top & I can remove them. I had an allergic reaction when I bit into the one from this location.
Overall, Rockaberry has great food, a great location, & a great ambiance. The only thing that consistently takes away from the experience is the customer service. When you walk in, you're rarely greeted, & staff often avoid eye contact or continue talking among themselves while customers wait. This leads to long delays even for simple pickup orders.
Recently, I ordered two slices of pie for Uber pickup & arrived about 45 minutes later, but the order still wasn't ready. Had I not stop the waitress to tell her I came for a pickup, she would've continued to ignore me. When I finally received it, one of the slices even seemed off, with barely any apple in the apple crumb cheesecake. It's disappointing because the pies really are excellent, but the lack of welcoming service makes it hard to want to return. I've once had excellent service from a guy named Simon, I believe. But very disappointing for the inconsistent customer service from the girls.
If the staff were more attentive & friendly, this location would easily match the quality of its food & atmosphere.
Nov 27, 2025
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Bought the pumpkin & pecan pies. The pecan was so dry no one enjoyed it. Pecans were overly cooked & the interior of the pie was hard & not smooth. The pumpkin pie was so spiced, that no one enjoyed it. At this price, will not be buying. Felt like mass production. Staff could learn a few manners. I was not willing to accept a pumpkin pie that was overflowing & burnt on 2 sides, & was dismissed by the man serving. Sorry unnaceptable.
Short-staffed. Good location, soup & sandwich were good, apple crumble cake seems half baked. The main issue is that they're short-staffed, so people buying take out & uber orders take priority over clients sitting there, I had to go twice to the cashier to order tea & pie, then to ask for the bill.
Food was amazing as usual. Service was not great, waited for a while for my coffee after getting my pie. Very long wait to pay the bill as well.Not Impressed..
I'm a repeat customer at this Rockaberry location & I have to say, their cakes & pies are delicious! The meals are great too. The prices are a bit on the higher side, but it's worth it for the quality.
Sep 1, 2025
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Very nice selection of pies & food. Place was full but still had great service. Special thanks to Caitlin who was our waitress & took care of us & made sure everything was great.
Great menu with salads, bowls, sandwiches & a wide range of sweet pies. Everything was very fresh, & the service was excellent. Great place for an outing with friends & family.
Great one in comparison to some other Rockaberry locations. Great crust on a cheesecake & great flavor in a blueberry lime pie. Very friendly staff. Will definitely come back to this one. Other locations should learn a lot from this one.
Sep 6, 2024
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I got the mille feuille pie & it was as yummy as i remember! I got the key lime to go & boy oh boy it was absolutely worth it. This rockaberry is very spacious & has these really nice booths! The lighting can be a bit distracting if you are there to study. It was busy & there were quite a few customers but still spacious. There was even a side room for (group) study sessions? Very neat The colour choices are pretty & the atmosphere is nice for a quick little dessert & some chatting, catching up & maybe even some games! The service is good but they seemed a bit busy/distracted, but still polite & timely!
It's a comfy cafe with a nice atmosphere & tasty food. We tried the cappuccino & nachos, they were yummy! The prices seemed a bit high though. They're known for their pies, which looked delicious, but we'll try them next time. Overall, it's a good cafe.
