Overall, reviews describe Restaurant Impérial as a large, welcoming spot with generous portions and a strong emphasis on dim sum and family style dining. Many patrons highlight speedy, attentive service and a decor that feels elegant, while others recount slower, less attentive visits or inconsistent staff. Dim sum offerings are frequently praised for freshness and bold flavors, with favorites such as shrimp dumplings, siu mai, xiao long bao, and sticky rice arriving in generous bamboo baskets. Several reviews applaud convenient features such as ample parking and QR code or app based ordering that speeds service during busy periods. However, service quality is inconsistent, with some experiences marked by overworked staff, delays, and occasional tipping pressure. Prices are described as high in some reviews, but many patrons feel the large portions and quality justify the cost. Overall, it remains a popular choice for dim sum in the West Island, especially for gatherings, offering generous portions, variety, and a lively atmosphere, with room for improvement in consistency.
The waiter & manager tried to hustle our table saying the tip was not big enough, & that leaving a larger tip was the law. A law which does not exist. This is extortion through guilt & false pretense.
Food was good but service was very slow. The waiters stink of cigarettes & there were fruit flies & black flies in the restaurant, I doubt the level of cleanliness of this establishment.
The place was packed! Shrimp dumpling were very good! The general tao & peanut butter dumplings were okay, not the best in the world but very satisfying & certainly hit the spot. Great pricing & service! Ill be back!
Had a big banquet for 10 aunties here. Food is generous. The most impressive part is the service. The waiters & waitresses were so elegant & polite, kind & gentle to all the aunties. Definitely recommend
Went with 2 other people. Definitely a place for large groups. Food is delicious & served in large portions; to be shared amongst the people at your table. Hallway to the Bathroom is a bit sketchy. Lots of free parking.
Mar 3, 2026
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A full dim sum spread, built for indulgence.
Silky shrimp dumplings, juicy siu mai crowned with roe, crispy spring rolls, tender rice noodle rolls glazed in soy, golden fried squid, braised ribs, & sticky chicken feet, all steaming in bamboo baskets, ready to share.
Every bite: soft, crisp, savory, rich. The kind of table that disappears faster than you expect. 🥢 #RestaurantImperial #Montreal
If you're aiming to eat big without worrying about going to the bathroom in the next hour, this is it. Chinese food in my opinion taste a tad bit too salty but the Imperial chefs serves their dishes with just the right amount. Friendly staff as well. Would commend for large groups. & THE ANIME PLAYING ON THE WALLS. *CHEF'S KISS*
Mar 2, 2026
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Had the ABSOLUTE WORST experience yesterday afternoon! Went in at 14h15 for a quick late lunch… scanned the QR code that they provided to order the Daily Lunch Special for $8.95, the Cantonese-Style Crispy Noodles. Five minutes later, a waiter comes up to tell me there's no more. I asked, what do you mean there's no more… lunch is from 10h00 to 15h00?? He said the manager stopped the special as it is Lunar New Year Week. I retorted by pointing out that New Year's Day is tomorrow, not today! I asked to speak to the Owner which he refused, I demanded to speak to the Manager… as I waited, the couple at the table next to me expressed the same exasperation ordering the same daily special today. The manager (pictured below) refused to honor their special clearly available to order on their menu system & refused to allow me to speak with the Owner. He threw me out of the restaurant as I voiced that I would make a complaint to the Head Office at the Brossard location, go on Social Media to share their unethical business practices & file a formal complaint with the OPC!!
This establishment has been less than stellar since the very beginning during their soft opening when menu items were unavailable to order, short staff both in the kitchen & dining room, extremely long waits for your orders to be served, very unprofessional management team including but not limited to the Manager pictured below! & to top it off, their food isn't even anything special, bland taste at best…
Their service is poor, & they expect a 20% tip. If you don't give it, they'll say,'the service is always like this, & if you don't like it, don't come back! We will black list you!' I calmly replied,'ok, I won't come back.' Somehow, my indifferent attitude upset them, & the male manager confronted me & my husband, shouting at us. This place is a complete circus. I suspect they've already blacklisted many residents of West Island. We definitely need another dim sum restaurant to compete with this terrible place.
It's is by far the worst restaurant experience I've ever had... Extremely slow service & totally rude staff !!!
Don't bother going, your time & money deserve better !
Feb 17, 2026
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Extremely poor service!! The place was half empty on a Friday night at 7h00 & they could not be bothered coming to our table (small group of 6) to offer us water &/or ask if we wanted to purchase beer or wine to go with our food. Also, we kept a menu to order a second round of food, but they never came back after the first service to ask if we still wanted to order more. Oh, & they don't want to make separate bills, it's one bill per table & you figure it out amongst yourselves after. It says it on each menu, only one bill per table!!! We will never going back...
I would give a'0' if there was one. I went to pickup an UE food order for a client on St Valentine day & the manager pointed at me very arrogantly in front of the big line up of customers waiting for picking up their orders with his finger as If I was his dog. Few mins later a nice person next that was speaking in british accent went to inquire on his late order & the owner told him off, his wife started saying rude rude in a loud voice as they got very made, I hope he steps in & share his negative experience. Another kid comes in & accuses me that I was blocking the way when I became angry & started asking to be treated as humans & with respect, a young lady came in & hit me in the shoulder & right away that kid took her side & pointed his finger to my head saying do not scream at my girlfriend, I was not even talking to her. I cancelled the order & left. I will file in a police report, hopefully they will get a big fine & license sudpended, very arogant, rude, disrespectful management.
Had a good experience at Imperial Dim Sum. The dishes were fresh, flavorful, & came out hot. Service was smooth & the place felt comfortable. Prices are a bit higher than other dim sum spots, but the quality is there. Still a nice treat once in a while.
great service great food tasty & hot. reasonably priced. of course I try to go on hours when they are less busy. not wanting to wait in the cold weather. this restaurant is operated professionaly. real Gem
