Pizzeria Moretti

——

1.0

You really need to work on transparency.

This is my second experience with the same waitress providing false information about tipping. On both occasions, she insisted that a minimum 15% tip was mandatory when we chose to tip less than 15% on one visit & not to tip on another.

She then tried to justify this by saying she has to share 7.5% with other employees & that tipping less means she personally loses money because she is'not getting paid.' Which is something under tip sharing arrangement not related to any consumer obligation.

She also told us that this is simply'how it works in Canada/Montreal' & proceeded to ask us where we came from.

Aside from the fact that I've been to countless restaurants in Montreal & have never been told that a 15% tip is mandatory, Quebec's Consumer Protection Act specifically regulates how tipping options are presented. Under sections 91.8.1 & 225.1, tipping should be presented neutrally-not in a way that pressures customers into choosing an amount they are not comfortable with.

Repeatedly telling customers that a 15% tip is'mandatory' & giving them misleading explanations when they choose otherwise does not sound very neutral to me. 😂

Do better.

Abdullah

1.0

Unfortunately, this is the second time within one month that the same waitress has pressured us into leaving a minimum 15% tip.

The first time, we selected less than 15%, & she stopped us & insisted that 15% was'mandatory.' This time, we selected'no tip' based on the service, & she again challenged our choice & repeatedly insisted that 15% was mandatory.

She even asked where we were from & then told us that'here in Canada' we have to tip at least 15%. When we questioned this, she said she has to give 7.5% to other staff & that if we do not tip, that money comes out of her pocket & she'loses money.' When I asked,'They don't pay you?' she replied,'No, I pay them.'

We felt bullied & pressured into paying a tip, as though customers are responsible for the restaurant's internal compensation/tip-sharing arrangements.

We genuinely enjoy the food, but confronting customers at the payment terminal & repeatedly presenting an optional tip as a mandatory 15% charge is completely unacceptable.

Prestige

5.0

I like this place. Amazing.

Nathalie

5.0

Nourriture & les cocktails parfait

Aymen

5.0

Tres bon, authentique à l'huile d'olive

Blanca

1.0

My visit to this restaurant was a disappointment. I went there to try their pizza & explore their menu, but the service was lacking. Upon entering, I was met with a cold reception - no greeting, just a stare from the girls at the bar. The pizza maker behind the counter seemed just as uninterested. I waited for a few minutes, expecting someone to offer me a seat or a menu, but nothing. Feeling unwelcome, I left & returned to my hotel across the street. The restaurant's fancy appearance didn't make up for the poor customer service.

Marianna

5.0

Cheyenne did such a great job she was very kind & took care of us very well definitely will be coming back she's the best waitress! Drinks & food were great too as usual.

Atsu

5.0

According to some reviews, I thought it would be a bit hard to navigate but it wasn't ! Our waitress was stellar, very nice & accommodating even when we got some stuff wrong. The staff was nice too & the food was good, a bit on the salty side though.

Josée

1.0

Nous avons commandé par téléphone & sommes allés chercher la pizza & la salade césar. 23 $$$$$$$$$ pour une salade césar qui ne goûtait absolument rien, qui aurait été meilleure chez McDo. Croûtons tellement durs, que j'aurais pu me casser une dent. Pizza correct, sans plus. Total de 69 $ pour une salade & une pizza moyenne. Plus jamais!

Caroline

1.0

Musique tellement forte que ça dérange les habitants du quartier.