Pho Bang New York is a bustling Chinatown staple where reviews consistently praise fresh, comforting pho with generous portions and affordable prices; the broth is often described as clear, aromatic, and well balanced, with beef cuts and noodles held to a high standard. The atmosphere is busy and casual, with fast service that keeps up with the crowds, though a few diners report rushed or brusque staff and a cash only policy with an on-site ATM. Many guests call it reliable and authentic Vietnamese fare, sometimes highlighting weekend specials and a strong emphasis on pho that makes it a go-to choice for repeat visits. Some notes warn that space can be tight and the decor simple, but overall the experience is solid, and the food consistently earns strong praise despite the occasional service hiccup.
Absolute horrible service.
They just take cash & their atm didn't provide any change.
After giving all the change we had as tip we got hounded by the waiter who kept saying' we are required to pay him tip' & the only tip he wanted to accept was just cash.
Have been coming here for quite some time , but this horrible rude tone for not having change is insane.
Now I can see why it was empty on a Friday evening. Food is mid but service will ruin your whole night .
Worst customer service EVER. The server put on a fight to get extra tip & had the audacity to make a scene about it. He followed us out of the restaurant by shouting « 15% tip is obligatory » with a very intimidating tone & not letting us go. Initially we couldn't tip more as this horrible of place doesn't accept any sort of banking payment & just has a sketchy ATM with big bills, so we just tipped all our small bills.
NEVER going back there. Food is meh & the service is awful.
The other server had a racist comment towards my friend as well.
TLDR: Pho Bang New York is run by a predatory owner who thinks it's acceptable to psychologically manipulate, intimidate, bully & extort money from a 12 years old child. 0/5, the worst, most morally bankrupt place to ever exist, an absolute disgrace of an establishment
My son saw this restaurant while i was lining up for another restaurant on the opposite side of the street (Lan Zhou Noodles) so he wanted to go in because it was empty & he felt bad for it. BIG MISTAKE. There's a reason why there was no customers inside, because it's terrible & the people owning this place are the worst, morally corrupt people to ever exist, i hope this place fails & the owners get terrible fates that they deserve.
The music is blasting so loud you can't even think straight, the waiter was rude & unprofessional the whole time. food was mid at best, not worth a single cent. the atmosphere alone ruined the appetite.
So when he got to the counter to pay he didn't want to leave a tip because why would you, the service was terrible, & honestly the food isn't even worth the price, it's literal dogwater. Then the cashier looked down at him, & has the audacity to tell say'it's customary to leave a tip, the expected tip is 15%.' in a condescending, rude manner, pressuring a literal child into tipping. He was intimidated by the tall man at the counter & ended up giving him all the change he got, money he wanted to save as pocket money. I only learned about it after getting back home when i was wondering why he seemed so down today.
My son suggested to come in out of pity for your empty restaurant & you repaid him by extorting & intimidating a child into giving you money, scamming him out of his pocket money. that is genuinely disgusting behavior & i hope everyone reading this knows what kind of people are running this place. do NOT go here, especially not with kids.
Amazing as always noodles grilled chicken shrimp peanut . Very tasty nem . We love this place & always come back! Toujours les meilleurs. Des années après c est toujours bon
Excellent restaurant vietnamien! Les soupes & assiettes sont très généreux & avec des ingrédients frais. Il y a une belle variété & beaucoup de choix dans le menu. Service agréable & rapide. Les serveurs parlaient plusieurs langues, mais étaient un peu débordés & parfois brusques, car c'était le souper de dimanche & la file n'arrêtait pas, Mais agréable expérience en général.
!!!They change the price as you pay!! Cash only they don't tell you - we were here for an hour & not one mention. ATM looks sketchy & said it was'updating my account' before it gave an error message. Also took over 30 mins for my girlfriend's plate to come out while the other dishes already came. Was told that it's not necessary to tell customers that it's cash only which in my opinion is disrespectful to your clients. Better pho restaurants in the neighbourhood.
cash only but they won't tell you that. sketchy atm that scans your bank account. rude waiter, rude cashier, no veggie options & one dish took 30 mins longer than everything else. avoid!! many better places nearby. the server made a scene, embarrassed us, they tried to take my phone & put information in my banking app. so inappropriate & so rude. would never ever come back here & will be telling everybody i know to avoid this place. at the end they tacked 7 dollars onto the total they gave us.
Apr 5, 2026
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The food was unseasoned & bland. The presentation might look nice, but don't be fooled, it was a HUGE disappointment. The customer service was just as bad as the food. They demanded tips & wouldn't let us leave without tipping, even ridiculing us for not wanting to. Why should I tip for poor service? Overall, the experience was horrible. You're honestly getting scammed.
They're forcing tips, & their food is so unseasoned, lacks of salt. Im a student & they were not letting me leave without tipping when did this become the US. WOULD NOT RECOMMEND
Absolute trash service & disgusting tip culture. I went the first time & since they only accept cash & didn't have enough to give them an 18% tip the second time I went they took revenge. Gave us 40% less of the portions every other customer got & were super rude the entire time. Never go here.
