Pacini reviews paint a mixed picture: some diners applaud the friendly staff, attentive service and the bread bar, with several meals described as delicious and well presented, while others complain about long waits, slow or inconsistent service, and dishes that are dry, bland or overpriced. Multiple accounts mention risotto, pastas and pizzas that fail to meet expectations, with issues such as wrong orders, missing items, or drinks and utensils not available, and some kitchens appearing short-staffed or rushed. Yet there are positive notes about certain servers delivering excellent service, a cozy ambiance, and moments of high quality when the kitchen cooperates, including memorable desserts and well prepared pasta or seafood dishes. Overall, Pacini is seen as a family friendly option that can be very good on a good day but has become less reliable in recent visits, with many customers echoing a desire for better consistency and value.
Service médiocre : décide de l'entrée des enfants, nous amène la nourriture avec délai, ne vient pas nous voir pour savoir comment ca se passe, je dois me lever pour aller le chercher, sert du café froid (nous l'avons bu car pas envie d'attendre), difficulté à répondre aux questions. Pour une facture de 150$, disons que ca ne donne pas le goût du tout.
Première fois à ce Pacini. Le serveur était très très gentil mais le service était long même s'il n'y avait presque personne dans le restaurant. Nos plats principaux ont été servis AVANT l'entrée, qui est arrivée après quand nous étions en train de manger nos plats principaux. Les 2 soupes (potage carotte) goûtaient mauvais & n'ont pas été mangées. Mais les plats principaux étaient vraiment très bons (salade canard, carbonara & pizza truffes). La salle est très belle mais je ne sais pas si j'y retournerais.
Nov 28, 2023
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Our waiter was Kyle, he gave us an exceptional service. We will certainly go back. I need to reach him, for some reason there is no tip added to my bill, even though I clicked on the amount I wanted to leave him.
Was here today for lunch. The atmosphere was fine.. The staff was great..attentive & friendly. We were disappointed with the pizza..it was tasty enough but very small & way overpriced..someone's idea of a small artisinal pizza. They should make the pizza larger or lower the price. P.s. the bread bar is terrific 👌
Nous avions demandé une pizza avec « fauxmage » compte tenu d'une intolérance sévère au lactose, & pour lequel nous avons été facturés. Manifestement c'était du fromage avec lactose sur la pizza, ce qui a entraîné une nuit blanche avec douleurs ...
Nous avions un serveur en formation. Il était excellent & très gentil! La nourriture était très bonne. La musique beaucoup trop forte donc ce n'était pas très relaxe pour discuter.
Nov 19, 2023
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Used to be much better. Service was slow, & had to call their attention. We waited almost 10 mins to get seated (no one at the reception) We waited 20 mins to get asked for drinks (only 1 drink arrived after 20 mins & was the wrong drink). No water, no bread. Barely any service. Food finally came after 25 mins. Food was decent, at least. Or maybe by that time we were just too hungry. Still no water. Had to ask again. The only thing that came quickly was the bill.
Serveur courtois & sociale. Ne s'est pas assuré si on voulait quelque chose d'autre pendant notre repas... fromage, eau, drink, etc. Reste parfait. Merci
Wow Pacini has really uped their game, place looks great, service was excellent & the food was awesome. Pizza was fantastic & the fries are out of this world. With all the upgrades the bread bar is still there. Definately worth the visit.
Repas vraiment bon mais pâte tiède car les assiettes sont froide froide... ça reroidit les pâtes en peu de temps Salade César succulentes Penne fruits de mer excellent Musique très forte pour un midi tranquille Serveuse très gentille mais service très long 18 min pour un verre de vin 25 minutes pour le repas 20 minutes pour le dessert Alors calculer un bon 2 hres
The restaurant is nice, there's a toast bar. Service was slow, i paid cash, & the server had no change to give me & was allowed to make change in his cash register lol..... food is expensive for what it is. Drinks are good & a reasonable price.
Oct 30, 2023
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*Trigger warning* pics of uncooked food attached. Mention of raw uncooked meat in review. The ambiance & decor was nice. The appetizers: arrancini balls were good but not consistent. Some balls were tastier than others. However they were all consistently crispy. A 7/10 The Calamari was done nicely. Not greasy. A touch heavy with the salt. A solid 7.5/10 - we really came to this place because we were nostalgic for the bread-bar we remembered as kids; nice to see that there is a bread-bar station. Good assortment of breads & spreads. Fun to toast bread on the grill. Mains: Pizza: tomato + cheese= 8/10 Nice presentation. Came to the table hot. Pasta Carbonara: Nice! 8.5 /10 Tasty. Arrived Hot. Pretty presentation with the egg. Spaghetti & shrimp: 8/10 Tasty, good. Satisfying Salad : Kale + lemon appetizer size : For me this portion size was perfect. The salad overall was fresh, zesty & delicious. 8.5 /10 **Meatballs : appetizers. This was supposed to be paired with my kale salad. So sad that it arrived lukewarm & was so dissapointing to find the meatballs raw in the middle. (Can you hear Gordon Ramsay yell "RAW"!!) They were so raw. - I would err on side of caution for this dish- I think this place is good for groups. Its got a good vibe & if popular items on the menu are chosen then its very likely that it will not dissapoint. * the reason for the low stars : obviously the raw unedible meatballs. After politely letting our waitress know that we were unable to eat or enjoy the dish because... it was raw. She said she would let the kitchen know. I was expecting that she would update us ; or offer apologies. She carried on as if nothing were amiss. & When it came time to pay. We were quite surprised to see the raw dish on the bill. SIGH We had to awkwardly ask that it be removed since ...the WHOLE thing was raw/ unedible/ no one ate it. *& no she never offered to replace the dish or offer a solution.* Ugh. the awkwardness..Ugh the raw meaty-ness UGH
Why I gave 2 stars for food. We ordered Italian Feast for Two. It included steak, shrimps, french fries & some vegetables. The price for two persons in $68. My advice to the manager is to reduce french fries & make a bigger portion of stake & shrimps. People can eat french fries at McDonals. However, the the dish was delicious.
service très très lent nous étions avec des enfant, on était placé en arrière dos au bar beaucoup de jasage entre employé. très dispendieux pour ce genre bouffe
Only one choice of IPA, & the keg was empty. Most restaurant i go to nowadays have at least 2 or 3 choices of IPA, including local brews. I mean... Micro des trois lac in Vaudreuil is just on the other side of the highway & you dont even sell their product?
We came to the restaurant at 18h00, & waited until 19h30 to finally get our food. This is a VERY LONG waiting time for a familly with 3 kids.
My garlic snails were half burnt on the outer rim of the plate.
Music for a birthday was so loud that our kid had to plug their ears & my 2 years old almost cried wondering what was going on.
Twice when we went to the grill, there was no more white bread.
The server was very apologetic about all those things, but told us there was sadly nothing she could do. She still offered a very nice service.
