Napa Lounge

Raychelle

5.0

I've never been to East Canada before, & this hotel was a great foundational experience for this initial trip.

I went with a couple of friends to attend a convention, & it was super convenient to take the free hotel shuttle from the airport to Fairfield. A quick 5-min drive to & fro, & you're where you need to be!

Everyone at the hotel was so kind & welcoming, too. Every morning I'd go down to the lobby, every housekeeper in the hallway greeted me warmly, & that always felt like a positive start to my day.

At the front desk, Julia was so helpful in guiding my friends & I to the bus station. We were a little anxious at first & didn't know what to expect public transportation-wise, but Julia made it super easy to get passes for the bus & subway, & we had a lot of fun navigating the stops throughout Montreal.

Conveniently, they serve continental breakfast every morning, I believe from 6a-930a. That was also a positive start to each morning for me & something that pleasantly surprised me (the quality of the food & options, I thought, was high & of a good variety). Every person that worked during breakfast also greeted & thanked us warmly, & that was really sweet as well.

Their evening restaurant, the Napa Lounge, is in the same place, just open at night. Olivia had served my friend & I multiple times, & she was so warm & personable. She really made us feel special & taken care of, & those genuinely kind interactions with people are something I really cherish while traveling. Thank you so much Olivia for your excellent customer service & personality.

All in all, great quality! The room itself was nice too. It had everything one needs for a short or long stay, & it was a wonderful refuge for my friends & I to return to each evening.

1 nov. 2025
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Travis

3.0

DoubleTree by Hilton Montreal Airport - Dorval, QC

I stayed here during a work trip, expecting Hilton-level comfort, but the experience fell short. The biggest problem was the climate control. The room refuses to cool below 20°C, leaving it muggy & uncomfortable, & the fan can't be set to run constantly for even a little breeze. After working construction outdoors all day, the last thing I want is to come back to a hot, stagnant room - especially when the rate is over $300 a night. Photo: Thermostat stuck at 23°C after running three hours straight.

The property itself feels oddly restrictive. You can't charge anything to your room - not from the market, not from the restaurant. Want a soda or a snack? You'll have to swipe your card & get a printed receipt every time. It's inconvenient & unnecessary, & it chips away at what should be the ease of a hotel stay. On top of that, everything requires your key card: doors, elevators, even basic access. It makes the place feel more like a locked-down dorm or a minimum-security prison than a welcoming hotel.

On the positive side, the place is clean, & the staff seem to be doing their part. But the atmosphere & policies drag it down. For the price, comfort & convenience just aren't there. I'll be leaving after just one night because the combination of muggy rooms & over-the-top lockdown measures makes it impossible to relax.

22 sept. 2025
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Dileoarinar

5.0

⭐?⭐?⭐?⭐?⭐?
I recently stayed at this hotel & had the pleasure of being greeted & assisted by Sofia at the front desk. From the moment I arrived, she went above & beyond to make sure my stay was seamless & enjoyable. Her warm & professional demeanor, combined with her attentiveness & efficiency, truly set the tone for a fantastic experience.

Sofia not only provided a smooth check-in & clear explanations of the amenities, but also took the time to recommend local attractions & dining options that made my trip memorable. Her dedication to customer service was evident in how she handled every guest with genuine care & a friendly attitude.

I'm incredibly impressed by her commitment to excellence & her positive representation of the hotel. It's clear that she takes pride in her role, & I hope her outstanding performance is recognized by management. I will definitely return to this hotel & highly recommend it, thanks in large part to Sofia's exceptional service.

1 juin 2025
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