Napa Lounge

Rana

1.0

Very Disappointing Stay - Fairfield by Marriott Inn & Suites Montreal Airport
I was very disappointed with our stay at Fairfield by Marriott Inn & Suites Montreal Airport. We booked a family room for 5 people, but unfortunately, the room did not meet the standard we expected from a Marriott property.
First, the lighting in the room was extremely poor. There were very few lights, & the room felt dark even when all the lights were turned on. It honestly felt like only a night lamp was on, which made the room uncomfortable.
The sofa bed was also very uncomfortable. The two double beds were fine, but the sofa bed was the worst. It made a lot of noise whenever the person moved while sleeping, & it was very uncomfortable to sleep on. For a family room intended for 5 people, this should definitely be improved.
Another issue was the charging outlets. The two ports are placed directly beside each other, so if you plug one adapter into one port, the second port becomes practically unusable because there isn't enough space for another adapter. This is a small design issue, but very inconvenient for a family travelling with multiple devices.
Most importantly, we found two insects in the bathroom, which was very concerning from a cleanliness & hygiene perspective. I have attached a photo for reference. This was especially disappointing & raised serious concerns about the cleanliness of the room.
Overall, our experience was far below what we expected. The poor lighting, uncomfortable sofa bed, inconvenient charging outlets, & especially the insects in the bathroom made our stay very disappointing. I hope the hotel takes these concerns seriously & improves the room conditions & cleanliness for future guests.

James

1.0

My son was on a stopover on his way to YUY, absolutely terrible customer service, wouldn't accept a credit card authorisation form or debit deposit for his room. He lost his card, I've never been treated like this by a hotel.

Sydney

5.0

We stayed there for a night after a canceled flight. The staff were very kind & helpful, the rooms were clean, the showers had perfectly hot water, & the beds were comfortable. They provided much needed respite during a very stressful time.

Avinash

5.0

Rooms were super clean, service was great we didn't have problem in checking in..Breakfast was hot & delicious!

Jenil

1.0

We stayed 2 nights & the service was disappointing.
The room had a coffee machine but no coffee kit or cups. When I asked, I was told to come downstairs & get it myself.
When I requested plates & spoons, I was told I couldn't take even 2 from the stack of 20+ in the breakfast area because they'd be needed for breakfast. Does the hotel really only have 20 plates?
The in-room TV advertised parking at $20/day, but I was charged $35/day.
The toilet seat wasn't properly cleaned, & when I asked for it to be addressed, I was told no one was available.
I've stayed at many hotels, & I'd rate this the worst in terms of service.

Chehak

4.0

My stay at the hotel was great, the staff was helpful & quick. The rooms were spacious, well maintained & clean. The view is beautiful

Satvir

4.0

Great stay for our vacation! The rooms were clean, comfortable, & well maintained. Staff were friendly & check-in was smooth.

Heads up: you do have to pay extra for parking if you're driving, & it wasn't mentioned when booking. Breakfast is basic but it gets the job done. Overall the price is good for what you get

Jacques

1.0

I rarely leave negative reviews, but this experience was unacceptable, especially for a Marriott property. I stayed for three nights, & my room was never serviced once. No housekeeping, no fresh towels, no garbage emptied-nothing for the entirety of my stay.

What made it even more frustrating was the complete lack of communication. At no point was I informed that housekeeping would not be provided or that I needed to request it. When I raised the issue, all I received was a simple apology with no explanation, no effort to make things right, & no compensation for the inconvenience.

This is not the level of service I expect from Marriott. Basic housekeeping over a multi-night stay shouldn't be something guests have to chase down. Extremely disappointing, & I expected far better from a brand with Marriott's reputation.

George

5.0

Relatively standard Fairfield hotel. OK breakfast buffet & restaurant for dinner.

Close to PE Trudeau international airport.

Efficient staff, clean rooms. Fitness center & indoor pool.

Benyamin

5.0

I want to sincerely thank Amanda for her outstanding customer service. I accidentally booked my reservation for next Thursday instead of this Thursday, & I thought I was out of luck. Amanda went above & beyond to help me resolve the issue. She spent a significant amount of time on multiple calls with Hotels.com, handled the cancellation process, & was able to secure me a room for tonight. She was patient, professional, & genuinely cared about helping me. Her dedication & willingness to go the extra mile turned a very stressful situation into a great experience. Thank you, Amanda, for your exceptional support!