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Amenities, services & more
Amenities, services & more
Reviews for Napa Lounge
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hotel(32) airport(20) breakfast(19) shuttle(17) clean(12) desk(12) rooms(12) comfortable(9) propre(8) parking(7) fairfield(6) helpful(6)
Our room is quite spacious, impeccably clean, & has a wonderfully fresh scent. The temperature is perfectly comfortable, neither too warm nor too cool.
Both the receptionist & the manager were exceptionally accommodating, greeting us with pleasant & warm smiles.
The hotel's location is very convenient, just a five-minute drive from the airport, even with ongoing construction. It's also a mere five-minute walk to the Dorval train & bus station.
We certainly plan to return & wholeheartedly recommend this hotel.
I had an excellent stay at this hotel & would highly recommend it. The property is very well maintained the building still looks as new, which immediately gave a great first impression. My room was exceptionally clean, comfortable, & clearly well cared for.
The breakfast was outstanding, with a great selection & quality that exceeded expectations. It was the perfect way to start each day. The gym was well kept.
The staff were warm, welcoming, & always willing to assist, which made the overall experience even more enjoyable. I also took advantage of the shuttle service, which was very convenient, & the driver was especially friendly & professional.
The only minor downside was the temperature of the indoor pool. It could be a bit warmer to allow guests to fully enjoy the experience of the hotel & everything it has to offer. Aside from that, everything else was top-notch.
Overall, a fantastic stay I would definitely return!
Kayla at front desk was amazing! Huge shout out to her. The overall hotel wasn't bad either. In my opinion it's a better property than downtown Fairfield location.
I had a great stay at Fairfield by Marriott Inn & Suites Montreal Airport. The rooms were very clean, comfortable, & well-maintained, which made my stay really enjoyable.
The breakfast service was excellent - the staff were very kind, welcoming, & always ready to help. It really made a positive start to each day.
I also want to highlight the housekeeping team - the room cleaning staff were very friendly, polite, & did a wonderful job keeping everything spotless.
However, I can't say the same about the front desk experience. I found the service there could be improved, especially in terms of politeness & customer interaction.
We just checked out about 10 minutes ago! We didnt catch their names but the 2 ladies working the front desk were absolutely amazing! If I could give 10 stars I would! Thank you for an amazing stay 🙂
Surprisingly well appointed airport hotel. Friendly & helpful staff with free 24 hour shuttle service. So easy!
My room was huge, quiet & the bed was very comfortable.
Highly recommend.
Perfect for a layover. Super close to YUL, nice rooms, full breakfast. Shuttle every 30 minutes.
Très propre. La bouffe du restaurant était correct. Le service était excellent.
Very comfortable & modern rooms & bathrooms. Staff is friendly & helpful. The includes breakfast is decent enough for a hotel breakfast, & it doubles as a restaurant/bar in the evening. The pool & gym are also a nice touch. Really no complaints about the hotel itself, especially if you're staying by the airport. Only downside is that any other restaurants/fast food are a bit awkward & a bit of a distance to walk to, but that's what you get with an airport hotel.
disclaimer: got to stay for free on air canada's dime
nice hotel, shuttle service was convenient & staff were very friendly. only thing i disliked was the cost of the water. maybe there was a water dispenser, but if there was i missed it
J'ai laissé mon véhicule & la navette de l'hôtel à accroché mon véhicule. Ils ne sont pas responsables des accidents, c'est leur employé qui a fait ça . Vraiment ordinaire comme service
I thought I would try this Marriott well that was a mistake. Over priced terrible service, did not clean the room when requested & won't answer emails in English
Several hotels in the same area I would suggest to book at another one there
Rather than here.
$800 for three nights wow
I have emailed the hotel with my concerns…no response
Worst Marriott experience I've ever had. I am an Elite member & was explicitly told at check-in that I would be able to stay in the same room for all three nights, even though two of the nights were booked on rewards. The front desk agent assured me I had been given a complimentary upgrade & that I would not need to move rooms-only stop by in the morning for new key cards, essentially a quick check-out & check-in.
The next day, I was told the exact opposite & informed that I had to move to a different room, completely contradicting what I was told the night before. This was incredibly frustrating & disruptive, especially given the clear assurance I received at check-in.
For an Elite member & a Marriott credit card holder, this level of miscommunication & customer service is unacceptable. This experience has genuinely made me rethink my loyalty to the brand.
Placed near the airport & clean. But expensive. Much more than similar ones at downtown
Amazing places. Good breakfast. Good systems. Clean room.
Only downside is that Parking is chargeable & the cost is way too high.