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Amenities, services & more
Amenities, services & more
Reviews for Napa Lounge
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Display Allhotel(27) airport(19) breakfast(18) shuttle(16) desk(12) rooms(12) clean(9) propre(8) comfortable(7) parking(7) fairfield(6) helpful(6)
I had a great stay at Fairfield by Marriott Inn & Suites Montreal Airport. The rooms were very clean, comfortable, & well-maintained, which made my stay really enjoyable.
The breakfast service was excellent - the staff were very kind, welcoming, & always ready to help. It really made a positive start to each day.
I also want to highlight the housekeeping team - the room cleaning staff were very friendly, polite, & did a wonderful job keeping everything spotless.
However, I can't say the same about the front desk experience. I found the service there could be improved, especially in terms of politeness & customer interaction.
Perfect for a layover. Super close to YUL, nice rooms, full breakfast. Shuttle every 30 minutes.
Very comfortable & modern rooms & bathrooms. Staff is friendly & helpful. The includes breakfast is decent enough for a hotel breakfast, & it doubles as a restaurant/bar in the evening. The pool & gym are also a nice touch. Really no complaints about the hotel itself, especially if you're staying by the airport. Only downside is that any other restaurants/fast food are a bit awkward & a bit of a distance to walk to, but that's what you get with an airport hotel.
Amazing places. Good breakfast. Good systems. Clean room.
Only downside is that Parking is chargeable & the cost is way too high.
I've never been to East Canada before, & this hotel was a great foundational experience for this initial trip.
I went with a couple of friends to attend a convention, & it was super convenient to take the free hotel shuttle from the airport to Fairfield. A quick 5-min drive to & fro, & you're where you need to be!
Everyone at the hotel was so kind & welcoming, too. Every morning I'd go down to the lobby, every housekeeper in the hallway greeted me warmly, & that always felt like a positive start to my day.
At the front desk, Julia was so helpful in guiding my friends & I to the bus station. We were a little anxious at first & didn't know what to expect public transportation-wise, but Julia made it super easy to get passes for the bus & subway, & we had a lot of fun navigating the stops throughout Montreal.
Conveniently, they serve continental breakfast every morning, I believe from 6a-930a. That was also a positive start to each morning for me & something that pleasantly surprised me (the quality of the food & options, I thought, was high & of a good variety). Every person that worked during breakfast also greeted & thanked us warmly, & that was really sweet as well.
Their evening restaurant, the Napa Lounge, is in the same place, just open at night. Olivia had served my friend & I multiple times, & she was so warm & personable. She really made us feel special & taken care of, & those genuinely kind interactions with people are something I really cherish while traveling. Thank you so much Olivia for your excellent customer service & personality.
All in all, great quality! The room itself was nice too. It had everything one needs for a short or long stay, & it was a wonderful refuge for my friends & I to return to each evening.
Excellent experience for a first-time international traveller. Originally chosen due to its proximity to Dorval Station, the bus & train schedule was such that we ended up using the hotel shuttle to go back to the airport, & then grab the bus from there to downtown Montreal.
Bilingual staff was wonderful & welcoming, from front desk, restaurant staff to kitchen staff. I even got friendly nods from housekeeping! The lobby was a simple elegance, the bar was cozy & dim. The restaurant doubled as the breakfast area & was brightly lit & well spaced.
The room had a Nespresso machine & two safes. A small, glass-fronted fridge completed in room utilities. Beds were comfortable, pillows were adequate. Plenty for drawers & shelf space for extended stays. Linens & towels replaced every third day, unless requested otherwise. The television was large & easily viewed while lounging in bed.
Room service was available, but the menu was downstairs. Something to add to the television information screen perhaps.
Breakfast changed daily, a welcome variety to the more common breakfast buffet of other hotels.
Guest laundry, pool & gym were in the SS or basement floor. Laundry soap available for purchase at the front desk. A little chilly downstairs, & every door was accessible only with a hotel room key card.
Great breakfast. Long wait for the shuttle because I guess we just missed the last one & the shuttle was super crowded. Good value stay.
My stay at the Fairfield Inn & Suites Montreal Airport was truly pleasant. From the moment I arrived, the customer service stood out-especially Jad at the front desk, who made the check-in process incredibly smooth & welcoming.
The amenities provided by the hotel were excellent & added a lot of value to the overall experience. The room was clean, comfortable, & well-equipped. I also appreciated the convenience of the airport shuttle & the quality of the breakfast options
Cons:
Receptionist not welcoming
Parking fee
No water bottles in mini fridge
Shower/bath needs an upgrade
Pros:
Breakfast included
Decent room
Wonderful stop if you have a long layover. Good breakfast. Jehu at the reception was awesome even at midnight & made our check-in such a pleasure.
We stayed here for two nights, originally planned as one, before flying out. This proved to be a great stay: polite, attentive staff, comfortable beds, good restaurant (with solid buffet breakfast), & ideally located to the airport with secure parking (& they comped us an extra day owing to a delay returning home). We would certainly stay here again if flying out from Montreal for sure.
The room was clean & well maintained, the hotel felt modern, & the breakfast in the morning was great. I felt the need to leave a review because of how amazing the staff was at the front desk & the restaurant. Their service truly couldn't have been any better. Thanks for a great stay!