Globalement, les avis décrivent Napa Lounge comme faisant partie de séjours globalement positifs dans des hôtels proches de l'aéroport, le restaurant recevant des éloges pour un service amical et attentif et pour de solides options de petit déjeuner; les clients remarquent aussi des chambres propres et confortables et des commodités pratiques comme la navette et l'accès facile à l'aéroport, mais certains évoquent des erreurs occasionnelles du service à l'accueil, un choix de restauration à proximité limité et des frais de stationnement ou divers coûts comme inconvénients.
Kayla at front desk was amazing! Huge shout out to her. The overall hotel wasn't bad either. In my opinion it's a better property than downtown Fairfield location.
28 mars 2026
sur Google
🍽️
Sachez où manger à Montréal avant tout le monde.
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I had a great stay at Fairfield by Marriott Inn & Suites Montreal Airport. The rooms were very clean, comfortable, & well-maintained, which made my stay really enjoyable.
The breakfast service was excellent - the staff were very kind, welcoming, & always ready to help. It really made a positive start to each day.
I also want to highlight the housekeeping team - the room cleaning staff were very friendly, polite, & did a wonderful job keeping everything spotless.
However, I can't say the same about the front desk experience. I found the service there could be improved, especially in terms of politeness & customer interaction.
We just checked out about 10 minutes ago! We didnt catch their names but the 2 ladies working the front desk were absolutely amazing! If I could give 10 stars I would! Thank you for an amazing stay 🙂
Surprisingly well appointed airport hotel. Friendly & helpful staff with free 24 hour shuttle service. So easy!
My room was huge, quiet & the bed was very comfortable.
Highly recommend.
Very comfortable & modern rooms & bathrooms. Staff is friendly & helpful. The includes breakfast is decent enough for a hotel breakfast, & it doubles as a restaurant/bar in the evening. The pool & gym are also a nice touch. Really no complaints about the hotel itself, especially if you're staying by the airport. Only downside is that any other restaurants/fast food are a bit awkward & a bit of a distance to walk to, but that's what you get with an airport hotel.
disclaimer: got to stay for free on air canada's dime
nice hotel, shuttle service was convenient & staff were very friendly. only thing i disliked was the cost of the water. maybe there was a water dispenser, but if there was i missed it
J'ai laissé mon véhicule & la navette de l'hôtel à accroché mon véhicule. Ils ne sont pas responsables des accidents, c'est leur employé qui a fait ça . Vraiment ordinaire comme service
4 janv. 2026
sur Google
🍽️
Sachez où manger à Montréal avant tout le monde.
Découvrez en primeur les ouvertures les plus branchées, des menus secrets et les coups de cœur de RestoMontreal.ca. Rejoignez plus de 50 000 foodies.
I thought I would try this Marriott well that was a mistake. Over priced terrible service, did not clean the room when requested & won't answer emails in English
Several hotels in the same area I would suggest to book at another one there
Rather than here.
$800 for three nights wow
I have emailed the hotel with my concerns…no response
Worst Marriott experience I've ever had. I am an Elite member & was explicitly told at check-in that I would be able to stay in the same room for all three nights, even though two of the nights were booked on rewards. The front desk agent assured me I had been given a complimentary upgrade & that I would not need to move rooms-only stop by in the morning for new key cards, essentially a quick check-out & check-in.
The next day, I was told the exact opposite & informed that I had to move to a different room, completely contradicting what I was told the night before. This was incredibly frustrating & disruptive, especially given the clear assurance I received at check-in.
For an Elite member & a Marriott credit card holder, this level of miscommunication & customer service is unacceptable. This experience has genuinely made me rethink my loyalty to the brand.
J'ai passé un agréable séjour au sein de votre établissement si bien accueillant...
Je le ferai une autre fois sans hésiter,
Merci pour le service sans faille 😎😎😎
