Napa Lounge

Benyamin

5.0

I want to sincerely thank Amanda for her outstanding customer service. I accidentally booked my reservation for next Thursday instead of this Thursday, & I thought I was out of luck. Amanda went above & beyond to help me resolve the issue. She spent a significant amount of time on multiple calls with Hotels.com, handled the cancellation process, & was able to secure me a room for tonight. She was patient, professional, & genuinely cared about helping me. Her dedication & willingness to go the extra mile turned a very stressful situation into a great experience. Thank you, Amanda, for your exceptional support!

Harshdeep

1.0

I am extremely disappointed with the service at this hotel. We paid for two rooms & expected a decent level of hospitality, but the experience was far from satisfactory.

The reception staff on the night shift were unprofessional, poorly trained, & completely unhelpful. It wasn't even a matter of going above & beyond-they were unable to perform basic front desk responsibilities properly. Their attitude & lack of competence made our stay unnecessarily frustrating.

I have stayed at many hotels before, but this was by far the worst service I have ever experienced. I sincerely hope the management takes this feedback seriously & provides proper training to their staff, as customer service is a fundamental part of the hospitality industry.

International

4.0

The hotel is great & breakfast was complimentary &. really good. The wait staff is excellent & the hotel is clean & was a fair price. Very close to the airport & has a free shuttle!

Daniele

5.0

Easy to access. My go to place when I go to Dorval. Beautiful gym & pool, almost never used.

Pooja

3.0

The beds were very comfortable. No room service available. Breakfast was really delicious.

Ankit

5.0

Rooms are big & clean. Parking costs extra ($35 per day). Breakfast is a regular continental fare with hot scrambled eggs & potatoes.

François

5.0

Chambre au goût du jour, propre avec plusieurs commodités.

Les déjeuners sont excellents.

Je recommande.

Isabell

5.0

Rooms were great! Breakfast was amazing- they let u request a free late check out depending on availability. But the best part about the experience is the hotel shuttle man kicked me off for no reason & the front desk ladies yelled at him for being rude to me for no reason & they were so kind & omg the front desk staff needs to be paid higher for sticking up for lone female travelers such as myself 🙌❤?❤?❤?❤?

Anthony

4.0

A good, solid hotel with a great location at the Montreal airport. Clean, up-to-date rooms, reasonable no-charge breakfast buffet, helpful staff.

Cynthia

5.0

Our family had a great stay here. The rooms were spacious & clean. The staff was super friendly & accommodating. The breakfast crew was the best, even when you come to breakfast at the final minutes, they always make sure you have what you need before closing up. Will definitely stay here again.