Restaurant Bellissimo
484 Chemin Bord-du-Lac Lakeshore
Napa Lounge
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Fairfield Inn & Suites Montreal Airport
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Afficher touthotel(21) airport(15) breakfast(14) shuttle(13) desk(9) rooms(9) clean(8) parking(7) chambre(6) propre(6) aeroport(5) navette(4)Page 1 de 1 - 9 Avis
Jen
Worst Marriott experience I've ever had. I am an Elite member & was explicitly told at check-in that I would be able to stay in the same room for all three nights, even though two of the nights were booked on rewards. The front desk agent assured me I had been given a complimentary upgrade & that I would not need to move rooms-only stop by in the morning for new key cards, essentially a quick check-out & check-in.
The next day, I was told the exact opposite & informed that I had to move to a different room, completely contradicting what I was told the night before. This was incredibly frustrating & disruptive, especially given the clear assurance I received at check-in.
For an Elite member & a Marriott credit card holder, this level of miscommunication & customer service is unacceptable. This experience has genuinely made me rethink my loyalty to the brand.
Raychelle
I've never been to East Canada before, & this hotel was a great foundational experience for this initial trip.
I went with a couple of friends to attend a convention, & it was super convenient to take the free hotel shuttle from the airport to Fairfield. A quick 5-min drive to & fro, & you're where you need to be!
Everyone at the hotel was so kind & welcoming, too. Every morning I'd go down to the lobby, every housekeeper in the hallway greeted me warmly, & that always felt like a positive start to my day.
At the front desk, Julia was so helpful in guiding my friends & I to the bus station. We were a little anxious at first & didn't know what to expect public transportation-wise, but Julia made it super easy to get passes for the bus & subway, & we had a lot of fun navigating the stops throughout Montreal.
Conveniently, they serve continental breakfast every morning, I believe from 6a-930a. That was also a positive start to each morning for me & something that pleasantly surprised me (the quality of the food & options, I thought, was high & of a good variety). Every person that worked during breakfast also greeted & thanked us warmly, & that was really sweet as well.
Their evening restaurant, the Napa Lounge, is in the same place, just open at night. Olivia had served my friend & I multiple times, & she was so warm & personable. She really made us feel special & taken care of, & those genuinely kind interactions with people are something I really cherish while traveling. Thank you so much Olivia for your excellent customer service & personality.
All in all, great quality! The room itself was nice too. It had everything one needs for a short or long stay, & it was a wonderful refuge for my friends & I to return to each evening.
Angella
Excellent experience for a first-time international traveller. Originally chosen due to its proximity to Dorval Station, the bus & train schedule was such that we ended up using the hotel shuttle to go back to the airport, & then grab the bus from there to downtown Montreal.
Bilingual staff was wonderful & welcoming, from front desk, restaurant staff to kitchen staff. I even got friendly nods from housekeeping! The lobby was a simple elegance, the bar was cozy & dim. The restaurant doubled as the breakfast area & was brightly lit & well spaced.
The room had a Nespresso machine & two safes. A small, glass-fronted fridge completed in room utilities. Beds were comfortable, pillows were adequate. Plenty for drawers & shelf space for extended stays. Linens & towels replaced every third day, unless requested otherwise. The television was large & easily viewed while lounging in bed.
Room service was available, but the menu was downstairs. Something to add to the television information screen perhaps.
Breakfast changed daily, a welcome variety to the more common breakfast buffet of other hotels.
Guest laundry, pool & gym were in the SS or basement floor. Laundry soap available for purchase at the front desk. A little chilly downstairs, & every door was accessible only with a hotel room key card.
Manu
My stay at the Fairfield Inn & Suites Montreal Airport was truly pleasant. From the moment I arrived, the customer service stood out-especially Jad at the front desk, who made the check-in process incredibly smooth & welcoming.
The amenities provided by the hotel were excellent & added a lot of value to the overall experience. The room was clean, comfortable, & well-equipped. I also appreciated the convenience of the airport shuttle & the quality of the breakfast options
Jane
We had room 420 at the Fairfield by Marriott Airport location. There was banging off & on all night. Front desk response in the morning was' sorry for the inconvenience'. Make sure you don't take room 420.
Dileoarinar
⭐?⭐?⭐?⭐?⭐?
I recently stayed at this hotel & had the pleasure of being greeted & assisted by Sofia at the front desk. From the moment I arrived, she went above & beyond to make sure my stay was seamless & enjoyable. Her warm & professional demeanor, combined with her attentiveness & efficiency, truly set the tone for a fantastic experience.
Sofia not only provided a smooth check-in & clear explanations of the amenities, but also took the time to recommend local attractions & dining options that made my trip memorable. Her dedication to customer service was evident in how she handled every guest with genuine care & a friendly attitude.
I'm incredibly impressed by her commitment to excellence & her positive representation of the hotel. It's clear that she takes pride in her role, & I hope her outstanding performance is recognized by management. I will definitely return to this hotel & highly recommend it, thanks in large part to Sofia's exceptional service.
Rocio
I had an overnight layover coming from Costa Rica & this place was perfect. Shuttle service was the main reason I went with this location but the rooms are fantastic, smell fresh & everything was immaculate & I'm pretty particular about those things. I slept better than when I was on vacation, thanks to the bed & linens. A definite favorite for me should I end up coming here again. & the front desk considering it was past midnight was so friendly & quick about getting a large group coming off the shuttle all checked in as efficiently as possible given the hour, so for weary travelers that meant everything too. Great job to this operating team.
Mike
The room was clean & well maintained, the hotel felt modern, & the breakfast in the morning was great. I felt the need to leave a review because of how amazing the staff was at the front desk & the restaurant. Their service truly couldn't have been any better. Thanks for a great stay!